Customer Service Support
Resume:
SAMMA GODGLAD NGOEPE
PERSONAL DETAILS
Date of Birth:
Gender:
Female
Nationality:
South African
Criminal Record:
None
Relocation Readiness:
Willing to relocate
CONTACT DETAILS
Phone:
Email:
ad0dzo@r.postjobfree.com
Address
House No 12
Tintintinkie
Makhado Park
Makhado
0920
LANGUAGES OF
PROFICIENCY
English
TshiVenda
XiTsonga
Sepedi
PROFESSIONAL PROFILE
An individual who believes in working hard to achieve her goals. I am digital savvy, ambitious and self-motivated. I work well under pressure and still producing work in the most accurate manner. Moreover, I work well in a team, with impeccable time management skills, ensuring to always meet deadlines.
I am looking for opportunities which will provide career advancement, with the chance to use and contribute my skills and theoretical knowledge in a practical space.
FORMAL EDUCATION
Name of school: Amaria Combined School
Highest grade passed: 12.
Completed: 2013
Course: Bachelor of Commerce in accounting NQF 7
Institution: University of Venda
Completed: Completed 2022
WORK EXPERIENCE
Place: Magezi Hardwarre
Period:2018/03/01-2019/12/31
Position: Cashier
Responsibilities:
- Counting cash float
- Cash handling
- Initiate and implement safe and secure measures in protecting cash
- Drive results and drive customer service
- Prevent fraud and losses.
- Responsible for customer service enquires and customer complaints.
- Manage quality communication, customer support and assisting clients with digital channels.
- Manage customer complaints received through action line, emails for Magezi Hardware
- Make use of the customer care process for customers complaints as well as compliments, identify trends in terms of customer complaints and to take action to prevent further incidences.
- Drive achievement of daily, yearly, and monthly targets as per individual targets
Place: Rhandzo Projects
Period:2022/01/10-2022/12/31
COMPETENCIES AND
PERSONAL SKIILS
• Strong IT literacy with
good knowledge of
Microsoft Office
• Outstanding Customer
Service
• Handling Customer
Complaints
• Report Writing Skills
• Teamwork
• Excellent
Communication Skills
• Ability To Work
Accurately with Figures
• Flexibility and
responding to change
• Digital Migration
• Customer focus
• Collaboration
• Sales
• Promotions
• Campaigns
• Marketing skills
Position: Admin Assistant
Responsibilities:
- Compiling daily invoice
- Maintain and updating customers’ records.
- Managing office inventory
- Performing month end reconciliation
- Data capturing
Place: Hi-Fi Corp (through spotlight agency)
Period: 2021/06/01- 2021/10/31
Position: Salesperson
Responsibilities:
- Promoting different products (electronics)
- Furnishing brand specific information to customers
- Improving sales for various brands
Place: Soutpansberg spar (Safari)
Period:2023 to current
Position: Graduate Internship
Responsibilities:
- Capturing of invoice and credit claims
- Prepare company statements (debtors and creditors)
- Creating of new supplier
- Printing Reports
- Bookkeeping
- Process invoices
- Prepare monthly financial reports.
- Record account payable and account receivable
- REFERENCES
1. Mthunzi Mkhize
Contact Details: 061-***-****
Position: Administrator (Rhandzo Projects)
2. Cyril Munyai
Contact Details: 071-***-****
Position: Store manager (Magezi Hardware)
3. Nothando Mbatha
Contact Details: 079-***-****
Position: Team leader (spar Soutpansberg)
4. Mapfisa Mulalo
Contact Details: 071-***-****
Position: Store Manager (Hi-Fi Corp)
Contact this candidate