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Customer Service Sales Consultant

Location:
Lagos, Nigeria
Salary:
Anything commendable
Posted:
October 15, 2023

Contact this candidate

Resume:

KACHIKWULU-ADAORA UCHENNA B.A

** ****** ******,

Isheri Olofin,

Pipeline bus top

Lagos State.

ad0dz0@r.postjobfree.com

(_+234)803-***-****, 080********

PROFILE SUMMARY

A highly motivated individual with a precise approach to engagements which has produced excellent results to date. A professional who exhibits keen desire for career progression and a proven record of personal development with the ability to grasp new concepts swiftly and adapt to changing business needs. Friendly and approachable with excellent interpersonal and customer relation skills. To work in any reputable organization where quality, attention to detail, innovativeness, and learning are the norm would be a career progression for me.

PERSONAL DETAIL (OPTIONAL)

Gender: Female

Marital Status: Married

State of Origin: Anambra

Nationality: Nigerian

KEY COMPETENCIES

● A good team player who is self-motivated, dedicated and tolerant

● Basic knowledge of Microsoft Office suite

● Excellent level of attention to details

● Polite, creative and resourceful

● Excellent communication skills –both written and verbal

● Ability to work in a multicultural setting and accept new challenges with ease ACCOMPLISHMENTS

● Creativeness, problem solving and result oriented

● Developed ability to successfully co-exist and work in a team PROFESSIONAL EXPERIENCE

INDEPENDENT EVENT/SALES CONSULTANT

AUGUST 2011 – Till Present

● Design and champion event packages for respected clientele

● Monitoring customer’s preference to determine focus of sales effort

● Creating sales strategies to motivate larger sales

● Maintaining friendly and professional customer interactions

● Sharing product knowledge with customers while proffering solution to problems WORK EXPERIENCE

Aerodrome Rescue and Fire Officer (1)

Safety Officer

February 17, 2017 -Present

Federal Airport Authority of Nigeria (FAAN)

Muritala Muhammad International Airport(MMIA)

Responsibilities:

Ensure safety of passenger, goods and property within the Airport Environs. Refuelling standby safety measures for Aircrafts to avoid emergency. Ensure adequate training for stakeholders around the Airports on basic fire preventive routine. Provide professional safety advice for both organisational purpose and in case of emergencies. Regular safety routine maintenance standards at its best quality. To rescue and save lives in cases of Aircraft emergencies/structural fire. To keep records of Aircraft movements, also provide detailed information on all happenings within the Airport environment.

English Teacher

October 2014 – February 2015

Wolcrest College – Egan- Igando, Lagos

● Improve students oral and written English language skills

● Enhance level of fluency (spoken English)amongst students

● Encourage language proficiency and diction

● Ensure the mode and techniques of teaching the language is implored

● Encourage the interest of students on the subject CUSTOMER SERVICE REPRESENTATIVE (SRO)

Etisalat Nigeria – Asaba, Delta state

● Ensure that customer’s complaints are adhered to effectively.

● Promote sales of company products/brand packaging.

● Registration of Etisalat subscribers Sim data.

● Attentiveness to customer’s complaint/request for effective service delivery. ● Strategize on integrated marketing to promote company product sales CUSTOMER SERVICE EXECUTIVE

October 2008 – May 2010

Avis Nigeria – Calabar Airport, Cross River State

● Oversee the reconciliation of all rental transactions on a daily basis and produce accurately reviewed accounts on weekly basis to head office operations.

● Co-ordinate the efficient completion of various transaction request that emanates within the branch.

● Supervise the appropriate allocation and disbursement of branch expenses for various marketing research, admin projects, fleet management and drivers. This involves managing the branch budget and giving monthly reports of expenses.

● Appointed to manage staff welfare issues, work process improvement and interpersonal relationship among staff within the branch.

● Performing other duties as need be such as: fleet management, maintenance, and daily check of fleet to ensure good condition.

Marketing Development Officer (NYSC – PRIMARY ASSIGNMENT) April 2008 – October 2008 Globe Executive Travel and Tour – Calabar Airport, Cross River

● Initiated business strategies and tackled customers complaint

● Developed marketing and sales strategy that introduced, and expanded distributorship of the company’s magazine.

● Adherence to customer’s reservation/bookings for efficient service delivery.

● Liaising with other tourism affiliated bodies. This process enhanced company fame and integrates different business unit.

● Part of the work team; contributed excellent write-ups to the published edition of Executive Travel Magazine (ETN) 2008.

EDUCATION

Nnamdi Azikiwe University – Awka, Anambra State, Nigeria B.A – English Language and literary Studies 2007

National Examination Council (NECO) 2002

First School living Certificate 1997

CERTIFICATION

● National Youth Service Corps (NYSC) 2008

● Graduate Member Nigeria Institute of Management (GNIM 2009

• Fire Fighters Initial Phase 1 (FAAN Training school 2017)

• Certificate of Attendance (Quaint Consultants 2017)

• Certificate of Training (Basic First Aid and CPR Course 2020)

• Fire Prevention in the workplace(FAAN Training School 2021)

• Certificate of Achievement (Public health Event Management in Air Transport 2021)

• Record of Achievement (Operational planning guidelines and COVID19 Preparedness and Response.2020)

• Record of Achievement (Emergency respiratory,including COVID19 methods for detection, Prevention, response and control 2020)

• Certificate of Achievement (Operational Considerations for managing COVID19 cases and Outbreaks in Aviation 2020)

• Confirmation of Participation(Infection Prevention and Control-IPC 2020)

• Certificate of Completion (Lets break the Chain of COVID19 Infection 2020)

• Certificate of Achievement (Combatting Human Trafficking )

• Airports Council International 2020)

• Certificate of Achievement (Health and Safety Induction 2020

• The International Association for Chemical safety)

• Certificate of Achievement (Principles of Reading,Writing and Advanced Compostion.2021

• Airport Certificate Course. (HAAB Aviation 2021)

• Airside Operations and compliance. (HAAB Aviation 2021) REFEREES

Available on request



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