MAVISMOON

IKYEGH

SKILLS

Office Management

Strategic Planning

Business Administration

Forecast Preparation

Anticipating Guest Needs

Food and Beverage Management

Beer, Wine and Soju Cocktails

Customer Assistance

Meeting Scheduling

Hospitality Service

EDUCATION

Conestoga College

Waterloo • 2023

Post-Degree Certificate: Global

Hospitality Development

Eastern Mediterranean University

Cyrus • 2018

Bachelor of Science: Tourism and

Hospitality Management

CERTIFICATIONS

Smart server certification

Food handler certification

CPR and First Aid Certification

FIBAA Certification

TEDQUAL Certification

Adapting Leadership

WHMIS

Teamwork Foundation

ad0dyz@r.postjobfree.com

647-***-****

Kitchener, Ontario N2P 0C7

PROFESSIONAL SUMMARY

Outgoing leasing administrator with background in marketing initiatives and recruiting techniques achieved professional skills in the issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes, records and builds trust with attention to detail and excellent multitasking skills

WORK EXPERIENCE

Collegeview Student Housing - Resident Administrator Kitchener, ON • 08/2023 - Current

Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Computerized office activities, maintained customer communications, and tracked records through delivery.

Entered and maintained departmental records in company database...

Drove workflow improvements by streamlining processes.

Navigate property vista to review tenants accounts for details regarding their lease.

Xclusive Hotels - Front Desk Receptionist

Abuja, Nigeria • 06/2020 - 02/2023

I welcomed guests at the front desk and engaged in pleasant conversations while managing the check-in process.

Answered the multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Resolved customer issues quickly and notified the supervisor immediately when problems escalated.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Bartender Abbey and Pan - Bartender

Abuja, Nigeria • 09/2018 - 04/2019

Kept the bar presentable and well-stocked to meet customer needs.

Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. I always make sure food and beverages are presented attractively to meet quality standards.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kept alcoholic and non alcoholic beverages well-stocked and organized to meet

expected demands.

LANGUAGES

English

Professional Working

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