Rojas, Francisco

**** * **** **

Sand Springs, OK 74068

ad0dyk@r.postjobfree.com

408-***-****

Work Experience:

Area / Account Manager

ABM Industries – Seattle WA

February 2021 - Present

Collaborate with Regional Manager and Senior Branch Manager within the Amazon BNI portfolio. Filling in for Regional Manager on National calls when needed.

Populate labor report, and calculate daily budget, weekly budget, overtime hours, staff, and overtime percentage. Assisting Managers and using the daily report to have a better understanding of where they are with their site budgets.

In conjunction with managers, I go over the site schedules and help update when needed. Maximizing current staffing to minimize overtime and reach overtime goal of 3%. Track and manage, Flowfinity and TMA (maintenance management software). Using metrics to understand where improvement or training was needed and collaborate with site managers.

Streamlined operations and implemented a work system that increased productivity by 90%.

Review monthly Close Pack with Regional Manager and add notes on variances of +/- $500 VGP.

Increased profit by 40% via cost control and inventory management.

Conduct quarterly P&L. deep dive with 6 account managers.

Assisted Managers with their FY24 budget pack. Working on Revenue, Labor and VGP impact

Maintained billing reporting system with 90% accuracy for tracking and auditing.

Give oral presentations regarding budget and safety to Senior leadership and Stakeholders.

Developed, proposed, and managed special projects and other related duties as requested by Amazon and Bank of America clients.

Created Safety reports, and presented monthly, quarterly, and annual performance reports to Account Managers and Senior Management.

Ensured all safety, and site training was properly documented monthly, and quarterly for 14 sites in the Pacific Northwest region.

Developed and implemented a continues improvement strategy that increased TMA user percentage over 5% weekly on 6 non-performing sites.

ASOC Operator / Corporate Security Supervisor

Allied Universal – Seattle, WA

January 2019 – February 2021

ASOC Operator:

Served as a communications hub for the Global Security department, monitoring national events and assessing/communicating impact to the client.

Trained local and national security personnel in proper protocols and standards.

Provided support and participated in crises mitigation and after-action reporting.

Communicated with Senior leadership and Facebook Stakeholders [providing real time updates during critical emergencies.

Security Supervisor, Amazon Corporate:

Direct line management of over 300 un-armed officers and ensured all security posts were fully staffed campus wide. Responded to all security requests in North and South side Amazon campus.

Conducted badge requests, vendor escorts and medical emergencies while ensuring all building staff were professionally trained and vetted.

Corporate Training Manager / Team Leader

G4S Secure Solutions – Tukwila, WA

March 2017 – January 2019

Training Manager:

Had oversight of a 1300 strong workforce in multi states, to include Oregon, Southern Washington, and Montana ensuring training and practices were achieved across all projects.

Tracked compliance of all security teams pursuant to established Service Level Agreements.

Kept 100% inventory of 50 Smith and Wesson Sigma's, and Glocks.

Conducted all First Aid CPR AED training and updated all Unarmed and Armed training.

Tracked and submitted new and updated security licenses to the licensing authorities in Oregon, Southern Washington, and Montana.

Determined and prepared appropriate training programs specific to local customer needs. Also conducted and/or overs all training for security personnel reporting to the area/branch office (e.g., state licensing, contract specific, annual refresher courses)

Created process for on-boarding that tracked re-curing training with 90% accuracy to eliminate duplication.

Trouble shot (RISK360 tracking software) questions for users, supervisors, and project managers.

Team Leader:

Managed a team schedule and attendance. I mentored and guided employees ensuring they were trained and capable of performing their assigned duties.

Managed customer service quality metrics and consistently exceeded target goals.

Monitored Lenel and Genetec Security Camera systems 24/7 as well as alarms for all 12 Seattle Genetics locations.

Conducted internal audits and investigations.

Operations Supervisor

First Response Security – Beaverton, OR

Originally hired as an Operations Scheduler, after 3 months was promoted to Operations Supervisor. My duties included, but were not limited to training, management, investigating, planning, and assigning duties. Making sure employees were professionally trained while ensuring that they were adhering to the company standards. Recorded and documented all cases of illegal activity or officer injury.

Supervised and maintained records for over ninety employees.

Planned, trained, and executed new guidelines for existing and new clients.

Prepared timely and accurate reports for management and stakeholders.

Responsible for developing and updating training manuals using all methods available Classroom training, on-the-job training, meetings, or workshops.

Conducted physical security audits of client locations with recommendations for improving security.

Timekeeper for all security staff while keeping overtime under 3.5%.

Investigated all cases of fraud, sexual harassment, conduct unbecoming.

Area Security Manager

Guardian Security Systems, INC – Anchorage, AK

I cultivated relationships with new and existing clients which resulted in revenue increase and new leads. I managed and supervised major accounts with over thirty locations and a guard force of over 250 security officers.

Trained and on boarded all new employees concurrent with Alaska DPS Standards, achieving 100% of all officers being licensed.

Consistently partnered with clients to resolve problems and improve customer service.

Monitored and modified Site-specific Safety Program.

Helped develop safety and improvement strategies and update company risk assessments, slashing workman’s comp injuries by 75%

Managed all employee relation issues and partnered with Operations Manager as well as tracking and administering FMLA and OSHA claims.

Increased Revenue and weekly Guard hours from 3,000 to 5,000 billable hours.

Audited and verified timecards, reimbursements, and payroll detail.

United States Marine Corps

Infantry Squad Leader and Training NCO 1999 - 2004

Shasta College, Redding, California

Emphasis on Early Childhood Education and African American Literature.

Foreign Language – Spanish

Read – Native Speaker

Speak – Native Speaker

Interpret – Native Speaker

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