AMBER SNYDER

*** ********* ****** * ****: 518-***-****

cobleskill, New York 12043 Cell: 518-***-****

ad0dyh@r.postjobfree.com

To whom it may concern:

You need a sharp employee with great attention to detail and excellent skills. My education and training make me an ideal candidate for this position. I have been promoted from entry-level to management in several jobs due to my leadership skills and ability to learn quickly. The attached resume will outline the extensive experience I have in customer service, call center sales and training. I work very well with others as well as independently, under pressure of deadlines as well as freedom from pressure to be creative. I appreciate your consideration for this opportunity and look forward to hearing from you soon. Sincerely,

Amber R. Snyder

RESUME

SUMMARY

Talented leader and trainer with a strong background in customer service. Highly practiced in multi-tasking and problem solving in fast paced, high pressure environments. Disciplined and dependable employee with the ability to think quick and learn quicker. I believe that enjoying what you do has everything to do with how well you do it. I am a flexible, focused and dedicated to doing the best I can at anything I do, every single day.

● *update* Ipdf0 have since been servsafe certified and became general manager for Dunkin, however I've been laid off for having covid and am now well and ready to work. 3/26/20 was last dayvat Dunkin

SKILLS

● Basic computer skills, very

● Positive outlook on life teachable and willing to learn.

● Caring and empathetic to others.

● Advanced problem solving skills, and their needs spotting "bottle-necks" and Leadership and Training delegation.

● Experience with firm, yet Proficiency in customer service.

● Approachable demeanor.

● Excels in organizational and Grateful and Humble attitude efficiency skills towards life and all opportunities.

● Experience in telephone inbound and outbound sales and service.

● Experience in wood mill machine operation.

● Some experience in payroll and bookkeeping for small business. EXPERIENCE

08/2015 to Current Area Trainer

Dunkin' Donuts Cobleskill, NY

Started as crew and advanced to Area Trainer. I travel to several stores in the Texiera Network, providing onsite training to new crew members, shift leaders, assistant managers and managers. I conduct interviews, run shifts, delegate responsibilities and solve problems. I currently love my position but do not make enough money. Gap in employment due to my ability at the time to remain a stay at home mom as long as possible to my 3 daughters.

04/2006 to 09/2008 Shift Manager

Taco Bell Johnson City, NY

Provided onsite training. Troubleshooting and delegation skills.Payroll and end of day functions Key holder responsibility Customer service Left to due to relocation 03/2004 to 03/2006 Telemarketer

Synergy Solutions Johnson City, ny

Effectively controlled the release of proprietary and confidential information for general client lists. Increased sales by 17% over a two-year period.Successfully led key projects which resulted in increased sales. Handled outbound sales and inbound solution control.Familiar with FCC rules and regulations.Bound by hippa law and confidentiality laws.

11/2003 to 02/2004 Assistant Manager

speedway Johnson City, ny

Provided onsite training.Monitored multiple databases to keep track of all company inventory.Left due to better job opportunity

04/2001 to 10/2003 [formerly hess express} assistant manager Speedway Cobleskill, NY

Responsible for opening of both sister stores on rte. 7. Duties included: product orders, inventory count, bookkeeping, customer service, delegation, payroll and trouble-shooting situations. Left due to relocation..transferred to another store.

EDUCATION AND TRAINING

GED: general, Cobleskill-Richmondville High School Richmondville, NY, United States I left high school in 11th grade. Had completed keyboarding 1 and 2 and Marketing classes. Became a mother early in life and obtained my GED in Liverpool, NY in 2010. I did remain a stay at home mother for several years working odd jobs here and there obtaining skills such as wood machine operation, waitressing and home health care. I have many unmastered skills and have helped in the community volunteering at the local thrift shop, cleaning up the fairgrounds, cleaning up old cemeteries and helping the animal shelter. REFERENCES

David Hall Manager at Dunkin Donuts Work phone: 518-***-**** Thomas Johnson NYS Dept. of Tax and Finance Cell phone: 518 231 0041S andy Snyder NYS Dept. of Tax and Finance Cell phone: 518-***-**** Courtney Thompson Assistant Manager of Dunkin Donuts work phone:518-***-**** Patrick Collins Landlord Phone:518-***-****