Ariel Hernandez

609-***-****

ad0dxw@r.postjobfree.com

** ******* ***** ******, *** Jersey 08075

PROFESSIONAL SUMMARY

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

EMPLOYMENT HISTORY

Cashier/Order Taker, Sweet Eats Bakery. Marlton

Jan. 2013 – Feb. 2015

●

● Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning

● ● Receive and process customer payments.

● ● Set up or restock product displays.

● ● Take customer orders and convey them to other employees for preparation

●● Wrap, label, or date food items for sale

● ● Clean or sanitize work areas, utensils, or equipment

●● Take out garbage

●● Order, receive, or stock supplies or retail products

●● Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change

●● Balance receipts and payments in cash registers

● ● Do reports on inventory

●Data entry on sales

Hostess/Cashier, Chick Fil A. Delran

Feb 2015 – Mar. 2017

●● Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation

●● Take and prepare to-go orders

● ● Operate cash registers to accept payments for food and beverages

●● Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

● ● Inspect dining and serving areas to ensure cleanliness and proper setup

●● Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service

●● Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary

. Crew Member, Wendy's. Delran

Mar. 2017 – August 2017

●● Maintain sanitation, health, and safety standards in work areas

● ● Clean food preparation areas, cooking surfaces, and utensils.

● ● Verify that prepared food meets requirements for quality and quantity

●● Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold

●● Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles

● ● Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions

● ● Cook the exact number of items ordered by each customer, working on several different orders simultaneously

●● Serve orders to customers at windows, counters, or tables

Floor supervisor, Speed Raceway. Cinnaminson

Sep. 2017-June 2018

●Booking and checking in guests.

●Training new hospitality staff on the establishment's policies and procedures.

●Resolving customer complaints using conflict resolution skills.

●Monitoring financial results based on key performance indicators.

• Front Counter Duties

●• Organizing races-make sure everyone is in karts properly to assure they have a safe ride

● • Maintenance of the building and race area

● • Host Parties

●• Make schedules for employees and do reports on attendance

●• Handle money and do reports on payments

● • Answer phone calls/ customer service.

● • Make reservations for customers

●Data entry for corporate events etc

Problem Solver/TeamLead, B&H Photo Florence

August 2018-December 2019

●Organizing work

●Communicating goals

●Connecting work to context

●Delegating tasks

●Leading by example

●Allocating and managing resources

●Problem solving

●Managing project progress

●Reporting progress to stakeholders

●Coaching to improve team member skill sets

●Motivating team members to accomplish their goals

●Nurturing team member strengths and identifying areas for improvement

●Representing and advocating for team needs

●Use RF scanner

●Order items on website if needed

●Update inventory

Deli Lead, Wawa Westampton

June 2020-June 2021

●Oversee day-to-day operations

●Design strategy and set goals for growth

●Maintain budgets and optimize expenses

●Set policies and processes

●Ensure employees work productively and develop professionally

●Oversee recruitment and training of new employees

●Evaluate and improve operations and financial performance

●Direct the employee assessment process

●Prepare regular reports for upper management

●Ensure staff follows health and safety regulations

●Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Accountant/office secretary, Burlington County Spring Shop

Sep 2021- Mar 2022

●Handling incoming calls and other communications.

●Managing filing system.

●Recording information as needed.

●Greeting clients and visitors as needed.

●Updating paperwork, maintaining documents, and word processing.

●Helping organize and maintain office common areas.

●Performing general office clerk duties and errands.

●Organizing travel by booking accommodation and reservation needs as required.

●Coordinating events as necessary.

●Maintaining supply inventory.

●Maintaining office equipment as needed.

●Aiding with client reception as needed.

●Experience as a virtual assistant.

●Creating, maintaining, and entering information into databases.

●Invoices

●Pay bills

●record transactions

●compile and analyze data

Nutri-serve Management, Springville Elementary

Nov 8 2022-current

EDUCATION

Delran High School, Delran, New Jersey

High School Diploma, Jun. 2017

SKILLS Communication Skills Work Ethic Determination and Persistence Flexibility Self- Confidence Adaptability Time-management Ability to work under pressure Data analysis and computer skills Well Organized and Dependable

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