Dayana Ochoa

Cell: 518-***-****

E-mail: ad0dxu@r.postjobfree.com

OBJECTIVE

I am an organized and dedicated employee with excellent attention to detail and exercise strong time management skills. I view myself as a professional and reliable individual who is looking for a new employment venture. I enjoy work that is challenging, interesting, and allows me to take leadership of any group.

SKILLS & ABILITIES

● Confidence

● Respect

● Empathy

● Listening

● Verbal communication

● Active listening

● Self-management

● Multi- Task

WORK EXPERIENCE

Aston Carter

Customer service agent

January 2022 to Present

• Communicate with representatives

• Up to date with all policy and procedure

• Educated in all new and old Insurance information

• De- Escalate concerned consumers

• Re direct consumers to correct information

Kingsway Community Center Schenectady NY

Certified Nursing Assistant Responsibilities:

November 2,2020- June 16,2021

• Long Term care to elders

• Patient information Input

• Communicate with family and patients

• Multi-tasking and Teamwork with all staff

• Identifying changes in conditions and reporting to adequate person New York State Department of Health

February 10,2019 - November 1,2020 Albany Ny

Customer Service Representative / Team Lead

• Communicate with representatives

• Up to date with all policy and procedure

• Educated in all new and old Insurance information

• De- Escalate concerned consumers

• Re direct consumers to correct information

• Double Monitor

• Receive 200 plus calls a day

Memory Lane

June 10, 2018 – February 8, 2019 Amsterdam Ny

Teacher Aide

Responsibilities:

• Process new Applications for daycare

• Inbound and Outbound calls to Parents

• Multi-Task during class

• In charge of full class of kids

• Enter daily data of students for parents

EDUCATION

Broadalbin Perth Regents diploma

LANGUAGE PROFICIENCES

English / Spanish

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