Pamela J. Monroe

856-***-****

ad0dwc@r.postjobfree.com

Employment History:

Conduent Commercial Solutions, LLC

Aug 2018 - 2022

Customer Support Analyst: Working with customers issues with phones, computers, and all devices

Xerox Corporation:

September 2016 – Dec 2017

Project Based Benefit Administration Rep: Working in a call center enrolling participants in HW health and welfare benefits election period onto Xerox databases accepting calls and questions. Working with word processing, and software graphic presentation.

Advantage Solutions:

January 2014 – 2016

Event Specialists: Working with customers displaying products and sampling foods. Setting up displays and planograms.

United States Post Office:

April 1987 – 2013

Customer Service Representative: Maintaining the company postal boxes. Uploading customer’s personal information into the database to rent and charge service for postal boxes in a timely manner of payment.

Mercer County Board of Social Services:

June 1977 – 1985

Principal Clerk Typist: typing paperwork for approval or denial of benefits for food stamps and welfare checks; filing paperwork in numerical and alphabetically order, answering phones, and contacting court house in preparation for court dates of welfare fraud.

Education:

Master of Science in Cyber Security, August 2014 University of Maryland University College, Adelphia Maryland

Bachelor of Science in Criminal Justice – Minor Homeland Security, January 2012 Walden University Minnesota, MN GPA 3.62/4:00 BS degree received

Skills:

Good communication skills

Ability to work well as part of a team

Computer literacy and good keyboard skills

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