Customer Service Market Data
Resume:
Islem Biana
Tunisia
Tunisia ****
**********@************.*******.***
• I have experience in customer service, providing assistance and support to customers. I am skilled in communication, problem-solving, and ensuring customer satisfaction. I am excited about the opportunity to contribute my skills and provide excellent service to customers.
• I have experience in working with virtual associations, providing care and support to individuals remotely. I am skilled in using technology to connect with and assist others. I am excited about the opportunity to contribute my skills and make a positive impact in the virtual space
• I have experience in providing care and support to the elderly. I am compassionate, patient, and dedicated to improving their quality of life. I believe in creating a warm and nurturing environment for them. I am excited about the opportunity to contribute my skills and make a positive impact in their lives.
Work Experience
Virtual Assistant
Arvea - Tunisia
November 2022 to Present
.Delegating tasks or responsibilities
Evaluating performanceprogramsprocessesor eventsWell developed skills in prioritizing, organizationdecision making, time managementand
verbal/written communication skills
• Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently
Organizing clients time or events in several states in the USA with different nationalities and backgrounds Research market data related to industries like businesssales, marketing and finance.
• Arrange meetings throughout the day for several high-profile clients Carer/Personal Assistant
Association - Tunisia
May 2021 to December 2023
I have experience working in elderly care association every weekend i providing care and support to them and helping them in their daily lives
Customer Service Representative
Tunisia
April 2020 to February 2021
Managed and resolved customer complaints quickly and efficiently with an average satisfaction rating of 1. 2 out of 10 under monthly assessments
• Ability and availability to attend rotational shifts and overnights as well
• Experience of handling frustrated customers while remaining calm and helpful to find solutions in challenging situations
Empathic listener and persuasive speaker
Confident, articulateand professional speaking abilities (and experience) Experienced in successful management of diverse groups of people Proven adaptability to differing cultural and business environments Thrive in a team environment and work well with others
• Easily understand and solve technical problems
Troubleshooting equipment or situations
Education
Baccalaureate level lettres in Litteraire
2mars la goulette - Tunisia
Skills
• Hard Skills: Critical Thinking, Ability To Remain Calm Under PressureDecision-making Languages
• Arabic - Fluent
• Italian - Beginner
• French - Expert
• English - Intermediate
Contact this candidate