ANNA

GONSALVES

EDUCATION

PROFILE *

Flexible and hardworking in deadline-

driven environments.

Customer service professional with

extensive background in conflict

resolution and customer care. Skilled in a

establishing rapport with clients. Self-

motivated with communication and

computer capabilities. .

CONTACT

PHONE:

+91-887*******

EMAIL:

ad0dty@r.postjobfree.com .

ADDRESS .

Percila Blg, Ram Mandir,

Khar Danda, Khar (west) .

Mumbai — 400 052

DATE OF BIRTH «

September 19', 2000 .

HOBBIES

SKILLS

Learning new things

Exploring different cuisine o

Traveling %

Currently, Pursuing Second year of Bachelor of Commerce

HSC & SSC Passed

WORK EXPERIENCE

Receptionist at I-Sight eyecare clinic, Khar - Mumbai for 6

Months

Receptionist at Moksham Spa and Salon, Bandra - Mumbai for

lyear

Receptionist at Vannilla Salon, Khar —- Mumbai for 2 years

JOB RESPONSIBILITIES

Warmly greet clients, walk them to the proper beauty station

and inform assigned beauticians of their arrival.

Book and confirm appointments via phone and email.

Process transactions (cash and credit cards) and issue receipts

Offer beverages and chat with clients who are in the waiting

area

Welcome walk-ins, answer questions about

schedule appointments based on availability.

Inform clients about new services and discounts.

Cross-sell services and products when appropriate (e.g. through

informative brochures and gift cards)

Update client records with contact and billing details,

appointments and services offered.

Manage incoming calls.

Maintain a tidy reception area.

Order business cards, brochures and stationery as needed.

services and

Basic Knowledge of Microsoft office

Hands-on experience with office equipment, like printers and

POS systems

Familiarity with processing transactions

Excellent communication abilities (verbal, phone and email)

with a customer service attitude

Solid organization and record-keeping skills

An ability to remain calm under stressful circumstances

Contact this candidate