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Staffing Coordinator Customer Service

Location:
Los Angeles, CA
Posted:
October 14, 2023

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Resume:

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John Ha

Skills:

● Ability to multitask

● Microsoft Proficient

● Unit Secretary/ ER Tech experience

● Detail Oriented

● Provided quality patient services

● Ability to easily establish rapport

● Easily adapt to workload changes

● EMR Proficient

● Type >45wpm/ 10-key

● 12 – Lead EKH and Holter Monitoring

Professional Experience:

Inter-con, Pasadena

Healthcare Security March 2019 - Dec 2019

● Provided excellent customer service

Kindred Hospital, Westminster

Centralized Staffing Coordinator Sep 2018 - Nov 2018

● Verified all nursing staff credentials .

● Under the supervision of the staffing supervisor, worked with directors, nurse managers and nursing supervisors to ensure appropriate staffing on the nursing units on a daily basis.

● Looked ahead to fill vacant shifts with internal staff and external supplemental staffing agencies.

● Set, scheduled, and confirmed appointments.

● Compiled database of nurse contacts.

● Directed calls through a busy multiple-line system.

● Provided extensive hands-on problem solving and conflict resolution responsibilities.

● Easily established rapport with nurses, and interfaced well with hospital-wide faculty members.

● Provided administrative support for nursing supervisors.

● Ensured cost-effective operations while remaining within budgetary guidelines on a daily basis.

● Inputted accurate census, acuity, and staffing data into computer to generate daily general office duties.

● Demonstrated a high level of customer focus when working with the directors, nurse managers, nurse managers, nursing supervisors and staff.

● Created a culture of sensitivity to nurses needs while filling the patient care bases. Miramar Health, Laguna Beach

Mental Health Worker Sep 2018 - Oct 2018

● Provided quality psychiatric care to all inpatient and outpatient clients.

● Provided safe transportation to and from daily activities (i.e. groups), doctor’s appointments, and any outing’s.

● Utilized KIPU system for documentation purposes, logging medications, and End of Shift reports.

● Performed Q30 and Q15 minute client rounds as needed and ordered.

● Passed medications.

● Logged daily dietary intake following each meal and/or snack.

● Easily established rapport with clients and staff.

● Held clients responsible/ accountable for assigned daily chores.

● Reported any client emergencies or situations requiring immediate action to the Director of Operations, Licensed Psychiatric Technician Lead, and Therapist.

● Encouraged clients to participate in daily activities/ groups/ outings Page 2

Secure Nursing - Los Angeles, CA

Staffing Coordinator Mar 2018 - Jun 2018

● Responsible for assigning qualified nurses to hospitals upon their request.

● Ensured appropriate credentialing and updated annual compliance for all staff. United Healthcare- ADECCO - Cypress, CA

Diagnostic Case Technician Nov 2017 - Jan 2018

● Provided excellent customer service to Veterans in a team oriented environment.

● Duties included detailed and accurate data entry, appointment scheduling, extracting, uploading diagnostic exam results such as, but not limited to; X-rays, Echocardiogram, EKG's, Vision exams, General Physical exams on behalf of the Department of Veteran Affairs EMR.

● Received and sent documents via e-fax and fax.com.

● Utilized Microsoft Office Applications on a daily basis.

● Secured/ encrypted confidential documents.

● Serviced Veterans and served as a counterpart expediting pension and disability claims. Professional Registry Network Corp - Tustin, CA

Respiratory Therapist May 2008 - Nov 2017

● Provided quality Respiratory Care Services for healthcare institutions throughout the Orange County and surrounding areas.

● Performed PFT and EKG testing.

Securitas - Anaheim, CA

Healthcare Security Officer Sep 2017 - Oct 2017

● Provide services as a Healthcare Security Officer exclusively in the Emergency Department. University of California Irvine Medical Center - Orange, CA Respiratory Therapist Sep 2006 - Sep 2008

● Specialized in providing skilled Respiratory Care in all critical care units and Level I Trauma ER.

● Including, but not limited to; Burn, Neuro, Medical, Surgical, and Cardiac ICU's.

● Performed PFT and EKG testing.

Medical Source Professional Personnel Staffing - Irvine, CA Nurse Aide/ Mental Health Worker Mar 2006 - Aug 2006 Simi Valley Hospital - Simi Valley, CA

Staffing Coordinator Sep 2004 - Feb 2005

● Under the supervision of the scheduler, worked with directors, nurse managers and nursing supervisors to ensure appropriate staffing of the nursing units on a daily basis.

● Looked ahead to fill vacant shifts with internal staff and external supplemental staffing agencies.

● Set, scheduled, and confirmed appointments.

● Compiled database of nurse contacts.

● Directed calls through a busy multiple-line system.

● Provided extensive hands-on problem solving and conflict resolution responsibilities.

● Easily established rapport with nurses, and interfaced well with hospital-wide faculty members.

● Provided administrative support for nursing supervisors.

● Ensured cost-effective operations while remaining within budgetary guidelines on a daily basis.

● Inputted accurate census, acuity, and staffing data into computer to generate daily general office duties.

● Demonstrated a high level of customer focus when working with the directors, nurse managers, nurse managers, nursing supervisors and staff.

● Created a culture of sensitivity to nurses needs while filling the patient care bases. Glendale Adventist Medical Center - Glendale, CA

Staffing Coordinator Oct 2003 - Apr 2004

Page 3

● Under the supervision of the scheduler, worked with directors, nurse managers and nursing supervisors to ensure appropriate staffing on the nursing units on a daily basis.

● Looked ahead to fill vacant shifts with internal staff and external supplemental staffing agencies.

● Set, scheduled, and confirmed appointments.

● Compiled database of nurse contacts. Directed calls through a busy multiple-line system.

● Provided extensive hands-on problem solving and conflict resolution responsibilities.

● Easily established rapport with nurses, and interfaced well with hospital-wide faculty members.

● Provided administrative support for nursing supervisors.

● Ensured cost-effective operations while remaining within budgetary guidelines on a daily basis.

● Inputted accurate census, acuity, and staffing data into computer to generate daily general office duties.

● Demonstrated a high level of customer focus when working with the directors, nurse managers, nurse managers, nursing supervisors and staff.

● Created a culture of sensitivity to nurses needs while filling the patient care bases. Super burger - Pasadena, CA

Assistant Manager Oct 1999 - Sep 2003

● Provided excellent customer service and handled all financial transactions. St. Luke Medical Center - Pasadena, CA

Certified Nurse Assistant/ Transporter/ EKG Technician/ ER Tech Jan 1997 - Sep 1999

● Transported patients to and from procedures. Responsible for all patients admits, transfers, and discharges.

● Set-up trapeze and traction for patients on the orthopedic unit.

● Responded to all Code Blue situations and all emergency type situations.

● Performed 12-lead EKG and Holler-monitoring tests.

● Provided post-mortem care, including transportation of cadaver to morgue.

● Transported lab specimens for each unit on a needed basis.

● Measured and documented vital signs, daily intake and output.

● Assisted patients with activities of daily living.

● Assisted with both pre/ post-operative care.

● Cared for isolation patients, 1 to 1 suicidal patients, and narcotic overdose patients.

● Cross-trained to function as a telemetry technician in the Progressive Care Unit and Intensive Care Unit.

● Assisted Radiology Technicians with processing and development of x-ray film. The Village Healthcare Center - Hemet, CA

Certified Nurse Assistant Jan 1995 - Jul 1996

● Provided and assisted long-term Dementia and Alzheimer's residents with activities of daily living.

● Measured and documented vital signs, daily intake and output, and recorded daily meal percentages into patient charts.

● Assisted RN partner with post-mortem care.

● Encouraged residents to participate in group activities, including dining with other residents in effort to meet resident's psychosocial needs on an individual basis.

● Also, helped aid residents with meals for those who are incapable of preparing meals for self. Education /License:

● Concorde Career College

Associate of Science – Respiratory Therapy



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