Customer Service Representative
Resume:
Laura Peddycoart
Customer Service Representative - Horace Mann Insurance
Springfield, IL 62702
*******@***.***
Authorized to work in the US for any employer
Work Experience
Phelbotomist
Memorial Healthcare System - Springfield, IL
January 2017 to Present
Retain patient paperwork from the front desk/general lobby area Call the patient from the waiting area, greet them and introduce myself. Confirm their identity by asking them to verify their date of birth and last name. Inform them of the procedure that is about to take place and ask them if they have any questions before we start.
Ask them to present their arm in order to examine the best possible entryway for the needle to enter. Draw the blood after performing the safety and sterilization procedures. Safety dispose the sharp in the correct biohazard waste. Spin down the blood to separate the red blood cells from the serum. Print patient labels with the correct test ordered by the physician. Label specimen immediately after drawing the blood.
Run
Customer Service Representative
Horace Mann Insurance - Springfield, IL
September 2015 to January 2017
Answer Inbound calls, answer questions about the policy in question, make changes if requested, make
payments, transfer to correct department if misrouted, look through policy to see if rates can be lowered.
Server
Godfather's Pizza - Springfield, IL
March 2015 to November 2015
Greet guests as they walked in the door, inform them of our specials, preform their transaction and give them
their cups. Walk the floor and remove dirty dishes. Optician Assistant
All About Eyes - Springfield, IL
July 2014 to March 2015
Responsibility: My duties are to lead associates to greet, engage, and thank the customer; Pre test the patient,
explain the paperwork.
monitor and maintain customer flow, cashier ratio and back up coverage. Assist the patient in selecting the best frames for him or her, selecting the best coating for eye protection.
Placing the order. And collecting the money.
As well as authorize exceptions to customer service policies and ensure operational flow in accordance with company guidelines and policies and minimize shrink opportunities. Above all communicate with the manager on duty.
Server
Quaker Steak and Lube - Springfield, IL
April 2014 to July 2014
Greet guests with a enthusiast attitude while obtaining their drink and appetizer orders. Deliver food in a timely
manner after inputting all special orders in system and checking for errors. Keep my personal money book
organized in order to quickly cash out guests checks, as well as keep tips in my own possession. Clean tables,
organize back kitchen, stock portals (computers) for next shift. Check out with management. Server
Red Robin - Springfield, IL
March 2013 to July 2014
Explain menu details, stay enthusiastic when approaching my tables, no matter my back story at the moment,
take guests drink and entrée orders, deliver food in a timely manner and also check no errors were made to special orders. Refill drinks as needed, check back with guest to ensure as is well, and nothing further is
needed.
Start my back of the house work such as fill ice bins, stock expo line (dressings, lettuce, tomato, etc.) Refill
ice tea station, drinking glasses, straws.
Check back with guest. If everything is satisfactory, I will print their check. I maintain my own cash in my
pocket book so can cash them out immediately. This money is my sole responsibility. At the end of the end, the manager checks me out, and is able to tip me based on credit card to cash ratio. Optician
Eyemart Express Inc - Springfield, IL
May 2012 to April 2013
Greet incoming patients, answer phones and schedule appointments, help select frames for patients that
complemented their face the best. Educated them on how to properly protect their eyes with certain coating
available to put on their glasses. Did measurements prior to ordering the glasses to insure they lined up perfectly. Did adjustments on frames if they felt a little too high, or too tight. Processed the payment and gave then a promise time to come back to pick up. Education
Associate Degree in Arts in Psychology/Counseling
Lincoln Land Community College - Springfield, IL
August 2018 to December 2018
Associate in Nursing/Pre-Requisites
Lincoln Land Community College - Springfield, IL
December 2009 to August 2011
Certified Nursing
Springfield College - Springfield, IL
August 2007 to December 2009
General Studies
Lincoln Land Community College - Springfield, IL
March 2009 to October 2009
Lanphier High School - Springfield, IL
August 2003 to May 2007
Skills
Microsoft Office, Outlook, Microsoft Excel
Certifications/Licenses
CPR
October 2009 to October 2014
Certified Nursing Assistant (CNA)
October 2009 to December 2010
In process of researching how to renew. I simply did not find a job to keep it active. Additional Information
SKILLS
Money Handling (10+ years)
Contact this candidate