BEVERLYNE AWINJA

Toronto, ON M*B*G* +1-437-***-**** ad0do3@r.postjobfree.com

Professional Summary

Solution oriented, customer first and highly seasoned financial and operational team leader focused on improving performance through rigorous data analysis. Demonstrated expertise in building long term relationships with customers to influence impactful market penetration through customer retention and new acquisitions. Leveraging on excellent communication and negotiation skills, team work and stakeholder collaborations, I have explored and delivered new market for revenue opportunities generating greater than 30% incremental profits on yearly sales. Eager to bring this energy to your organization where my commercial awareness and data analytical abilities will positively impact team and individual sales.

Summary of Qualifications

Track record in delivering optimal customer service, revenue growth and operational excellence.

Flexible with the ability to work under pressure to meet deadlines in a fast-paced environment

Ability to build and maintain good relations and handle situations with confidence.

Aptitude for strategic planning, tactical execution, and experience in driving regional projects.

Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers

Detail-oriented with the ability to effectively manage multiple tasks simultaneously Skills

Customer experience

Revenue generation

Commercial awareness

Cost and budget control

MS office365 office

Documentation and organizational

Community engagements

Operation excellence

Complaint resolution

Stress and Time management

Project management

Communication and interpersonal

Work History

Administartive support/ Researcher 09/2022 to Date Africa in Partnership Against Aids/ African Centre in Toronto

Support in raising awareness and educate the community on HIV/AIDS

Offer documentation, filling and newcomer intake sessions.

Help organize and coordinate community outreach activities and scheduled events.

Offer data entry support and keep records of important information.

Offer insightful information on how best to support the settlement of new comers. Retail Experience Support Analyst 10/2022 to 07/2023 Safaricom PLC

Supported retail outlets across the country to deliver a customer first experience.

Delved into new market opportunities to acquire new sales for continued increased revenue

Engaged stakeholders on process optimization, simplification and automation

Organized and coordinated small/large trainings for relevant products & services

Enforced timely resolutions and accountability on service level adherence to improve satisfaction

Assessed compliance and extracted recommendations for continuous customer experience and operational improvements to deliver great satisfaction.

Implemented escalation hyperlink for efficient and effective retail best practices. Acting Retail Manager 05/2021 to 02/2022

Safaricom PLC

Increased customer satisfaction by 9% by 1:1 coaching and building capacity for over 23 staff.

Identified and explored new market opportunities to ensure over 10% incremental sales revenue.

Defined and implemented staff and overall retail shop performance indicators and followed up on their execution and measurement enhancing a culture of success based on organization mission.

Promoted cost leadership enforcement by monitoring assigned budget and ensuring operational excellence, thus delivering increased profitability on a monthly basis Retail Team Leader 02/2021 to 10/2022

Safaricom PLC

Built customer acquisition and retention by upholding excellent retail shop experiences

Promoted ethical work culture through implementing right staff skillsets and mindset on business core values of: trust, honesty and simplicity

Optimized product knowledge, sales abilities, and customer relations skills through continuous trainings to drive incremental sales target growth by over 5%

Utilized problem solving skills to tackle customer knowledge gaps on relevant products and services, create awareness of the customer-centric products and to promote brand love Retail Stock Controller 09/2005 to 11/2009

Safaricom PLC

Established reliable demand plan to derive optimal stocking to avoid missed sales opportunities.

Managed inventory to ensure nil stock loss, nil stock outs and FIFO adherence.

Ensured submission of accurate reports on stock reconciliations to targeted stakeholders

Participated in continuous improvement by generating impactful ideas to support teamwork

Implemented weekly trainings of key selling points and negotiation skills for relevant products to empower team with confidence to drive uptake for revenue growth Education

Maseno University 11/2012

Master’s in Business Administration

Bachelor’s degree in Biomedical science 11/2009

References

On request

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