Michael R. Harp

Cave Springs, AR ***** 479-***-**** ad0dna@r.postjobfree.com

Sales / Management Professional

Business Development Retail Operations Team Leadership Customer Service Results-oriented high performer with a record of success in sales, retail operations, team leadership, and customer service with Walmart, Harps Food Store, and others. Proven ability to meet and exceed budgeted goals and customer expectations. Talent for cultivating strong customer relationships. Career Highlights

Reputation for leading effective teams and consistently exceeding sales and profit goals.

Twice named Store Manager of the Year (awarded to 1 manager per district per year).

Take pride in leading others to reach their full potential, growing both professionally and interpersonally.

Core Competencies

Sales Planning ■ Communication ■ Customer Relations ■ Public Speaking Team Leadership ■ Relationship Building ■ Community Engagement ■ Organization Data Tracking & Analysis ■ Inventory Management ■ Contract Negotiation ■ Event Coordination

PROFESSIONAL EXPERIENCE

WHEELS RV, Springdale, AR 7/2019 to Present

Local RV sales and service company with 30 employees. Sales

Consistently delivered YOY sales increases, surpassing sales goals 20% or more.

Capitalized on leads, closing 80% of personal sales to new customers – either walk-ins or leads developed via Customer Relationship Management (CRM) tool. CRAIN BUICK GMC, Springdale, AR 2018 to 2019

Auto sales and service with 10 locations in Arkansas. Sales

Ranked #1 in sales for over a year, surpassing sales professionals with 40 years’ experience.

Recognized 12 times for overachieving monthly sales goals.

Reaching out to new customers via CRM, closed 70% of personal sales (vs. 56% industry average). WALMART, Bentonville, AR 2013 to 2018

Fortune 1 global retailer with $572B in revenue and 2.3M employees. Co-Manager – Walmart Supercenter #54, Springdale, AR Led team of 475 associates through 3 years of growth despite new competition nearby. Oversaw all aspects of business including budgets, scheduling, training, inventory levels, planning, investigations, and customer service.

Drove same store sales and achieved budgeted goals YOY an average of ~9%.

Delivering 3 years of successful inventories led to bonus increases for all managers and associates.

Reduced associate and customer accidents 21% during tenure. Michael R. Harp 479-***-**** ad0dna@r.postjobfree.com Page 2 HARPS FOOD STORE, INC., Springdale, AR 1990 to 2013 Regional retail grocery chain with 100+ stores across 4 states. Store Manager, Springdale, AR (2009 to 2013)

Led team of department managers to successful results in sales and inventory management to earn end- of-year manager awards for achieving their goals. Accountable for hiring, customer service, and exceeding budgets. Minimized store shrink and ensured accurate inventory levels to drive sales, margin, and profit.

Store Manager of the Year 2 years (awarded to 1 manager per district per year).

Managed high-profile store in front of Harps General Office and drove YOY 18% sales increase first year.

Planned, organized, ordered, and executed Blessing Baskets to Cross Church in Springdale each year for 5 years, feeding more than 20K families.

Store Manager, Berryville, AR; Bartlesville, OK; Fort Smith, AR 2 locations; Springdale, AR (1990 to 2009)

Turned around Berryville and Bartlesville stores, making each profitable for the first time within the first year as manager.

All 5 stores exceeded sales and profit budgets every year.

EDUCATION

Business Administration, UNIVERSITY OF ARKANSAS, Fayetteville, AR TOOLS: Microsoft Office Suite, CRM

PROFESSIONAL DEVELOPMENT:

Cornell University Management Courses (30 hours)

Super Market Smarts (Harold Lloyd)

COMMUNITY

President, Parish Council – St. Raphael Catholic Church (3 years)

President – Springdale Country Club (2 years)

President, Men’s Golf Association – Springdale Country Club

Kiwanis Club (10 years)

Volunteer – SPAY Arkansas

PERSONAL NOTE

My grandparents started Harps Food Stores in 1930. I am third generation and have retail running through my veins. Leaving Harps was a tough decision but I’m always pushing myself to branch out of my comfort zone, try new things, and grow. To me, it’s about how I can help others grow and achieve their goals, both personally and professionally.

I want to help a brand or company grow while staying within the CPG / retailer landscape. I’m looking for an opportunity to contribute as a team member and help lead others to success.