Administrative Assistant Customer Service
Resume:
CHAREEN IBRAHEEM
**********@******.***+ 980-***-**** Nashville, TN
PROFESSIONAL SUMMARY
Administrative assistant with a calm, proficient, and professional demeanor, 10+ years of superior customer service experience in hospitality, corporate, and non-profit settings, and ability to operate and manage an office using the following administrative skills:
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, or database.
• Preparing and distribution of checks in a timely manner. Basic QuickBooks.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Open and process mail, deliver to proper parties, handle outgoing mail, and send to proper parties.
• Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints.
• Review files, records, and other documents to obtain information to respond to requests.
• Inventory and order materials, supplies, and services.
MS Word MS Excel, MS Outlook, Basic QuickBooks Microfiche, Scanning
Postal machines, Faxing and Copying machines
EDUCATION
City College of New York, New York City, NY: Bachelor of English 02/2005 A.S. degree in Performing Arts (Theater) 09/1999 – 08/2001 WORK EXPERIENCE
After earning my B.A. degree, I did sub teaching for one year in NYC Board of Education May 2005-June 2006 Since then, I have worked for various temporary agencies which afforded me the opportunity to learn many skills; from taking heavy inbound calls for several industries, logging calls and the result and solutions of the calls, recording them in the system industries such as health, maintenance in buildings, doctor’s offices for appointments or emergencies, dentist offices, funeral parlors, and law offices. Worked in various offices in Chase Manhattan filing bank statements to be mailed off as needed and processed, working exceptions as needed and data entry into data bases as needed for records. Aimbridge Hospitality Nashville, TN 10/2022-Present Front Desk Agent
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Assisting guest with check-in and check-out processes in a timely and efficient manner. Answering any questions and concerns. Effectively handling folios and other concerns of the guest with professionalism. Staffmark Nashville, TN 03/2022-05/2022
Prepping and scanning as well indexing important and confidential documents into VRC computer system in a timely manner as needed for schools, doctor’s offices and other various other businesses. University of Virginia Temp Services 08/2017 – 11/2019 During the tenure of being at UVA, I performed the following duties: Cashier at the bookstore, catering alumni events, assisting with the coordination of the film festival, worked in the ticket booth, set up, and other duties as needed.
WORK EXPERIENCE continued
Robert Half Temp Agency Charlottesville, VA 11/-2019 – 01/2020 UVA Alumni Office - My duties consisted of opening mail from donors: separating giftings sent in the mail, scanning, and redirecting checks and scanning the finished process of the documents and filing them. o Robert Half Temp Agency October 2019
My duties consisted of calling customers with overdue bills and finding resolutions to assist them with making payments or closing their accounts. I would process the payment/s for them over the phone and always note when or what was done in the system.
o PVCC (Caliper), Charlottesville, Virginia 09/2019 – 09/2019 As receptionist, my duties consisted of greeting customers, answering the phone, minimal filing and other duties as needed.
o Region 10 (Caliper), Charlottesville, Virginia 06/2019 – 09/2019
Office Payee Assistant
o Department of Social Services (Caliper), Charlottesville, Virginia 03/2019 – 06/2019
Program System Technician
o Alamo Draft House Charlottesville, Virginia 10/2018 – 05/2018
Concierge
o Graduate Hotel Charlottesville, Virginia 05/2018 – 08/2018 Guest Services Agent
Priority Staffing Chesapeake, Virginia 11/2015 –
06/2016
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Telephone Operator/ Special Projects Coordinator
MAP Communications November 2015 – January 2016
Serenity Eye Care Norfolk, VA 09/2014 –
06/2015
Optometric Assistant/ Receptionist
Chase Manhattan Bank New York, NY 09/1995-1999
REFERENCES AVAILABLE UPON REQUEST
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