Peter V. Tretter

https://linkedin.com/in/ptretter

PERSONAL PROFILE

• Accomplished customer service and sales professional in diverse environments

• Exceptional skills in customer service, communication, problem-solving, multitasking, and time management

• Highly motivated, responsible, and conscientious individual with a strong work ethic

• Positive and productive team player, adept at independent and team work

• Proficient in MS Windows, MS Office, social media, internet, email; quick learner of new software

PROFESSIONAL EXPERIENCE

Deputy Returning Officer – Elections Ontario, 2022

• Prepare and manage the polling station for voting, including setting up equipment and supplies.

• Verify voter eligibility by checking identification and confirming names on the voters' list.

• Assist voters with the voting process, explaining procedures, and ensuring confidentiality.

• Maintain order and security at the polling station, addressing issues and coordinating with election officials and security personnel.

• Record and transmit accurate results from the polling station to the central election office, following established procedures.

Deputy Returning Officer & Registration Officer - Elections Canada, 2019

Customer Representative - Scotiabank, 2018 - 2019

• Processed customer transactions, including deposits, withdrawals, and transfers, with precision and adherence to banking policies and procedures.

• Provided exceptional customer service by addressing inquiries, resolving issues, and promoting bank products and services proactively.

• Balanced cash drawers meticulously at the end of each shift as assigned, reconciling discrepancies.

• Executed security protocols to safeguard cash and customer information, meticulously verifying customer identities.

• Assisted customers with account inquiries, openings, and basic financial transactions, delivering knowledgeable guidance and tailored solutions to meet their banking needs effectively. Information Assistant - Elections Ontario, 2018

• Assisted voters with their Voter Information Cards

• Ensuring voters had the proper ID

• Checking if a voter needed accommodation assistance in voting

• Ensuring voters got to a Deputy Returning Officer promptly

Campaign Manager for Candidate in Barrie – Innisfil – Federal Political Party, 2015

• Developed and executed strategic campaign plans, including identifying target demographics, establishing campaign goals, and implementing targeted outreach efforts.

• Managed campaign logistics, overseeing budget allocation, coordinating events, and supervising volunteers.

• Utilized digital platforms and social media channels to optimize campaign visibility, engaging supporters, and disseminating campaign messages effectively.

• Monitored and analyzed campaign performance and voter data, utilizing data-driven insights to adjust strategies, optimize resources, and maximize campaign effectiveness.

Customer Service Representative - RBC Royal Bank, 2010 - 2015

• Achieved 100% client recommendation ratings, indicating exceptional service quality.

• Assisted clients with transactions, ensuring accuracy and efficiency.

• Demonstrated and educated clients on ATM, online banking, and mobile applications.

• Delivered superior client service by offering financial advice and making appropriate referrals to specialized staff.

VOLUNTEER EXPERIENCE

President & CEO - Journey to Diversity Workplaces, 2013 - present

• Founded the organization

• Developed and executed strategic plans to advance the mission and goals of the non-profit organization.

• Oversee daily operations, including financial management, fundraising, and program implementation, ensuring efficiency and effectiveness.

• Lead and motivate staff and volunteers, providing guidance, coaching, and performance evaluations to maximize team productivity and engagement.

• Advocated for the organization's mission and represented its interests at public events, conferences, and meetings to raise awareness and secure support for the cause.

Vice Chair & Director - Living Green Barrie, 2010 - present

• Previously Chair

• Assisted the Board Chair in leading board meetings, ensuring effective governance, and facilitating discussions on strategic initiatives and organizational decisions.

• Serving as board parliamentarian, knowing the by-laws and procedures of the organization.

• Collaborated with board members and executive leadership, leveraging expertise to provide guidance and support in areas such as financial oversight, fundraising, and program evaluation.

• Represented the organization externally, cultivating relationships with stakeholders, attending community events, and advocating for the non-profit's mission and impact.

Renal Patient & Family Advisory Council - Royal Victoria Regional Health Centre, 2019 - 2022

• Collaborate with department management, staff, and patients to identify and address patient care concerns, utilizing active listening and constructive feedback to drive quality improvement initiatives.

• Participate in regular meetings to discuss patient experiences, contribute insights, and provide recommendations on hospital policies, procedures, and programs.

• Advocate for the needs and preferences of patients and families, promoting patient-centered care and enhancing communication and collaboration between healthcare providers and patients/families.

• Served on various hospital committees and hiring panels. Renal Patient & Family Advisory Committee, Simcoe Muskoka Regional Kidney Care Program - Orillia Solder’s Memorial Hospital, 2016 - 2019

President & CEO – Political Party Electoral District Association, 2008 – 2015

• Develop and execute strategic plans to drive the success of the political party's electoral district association, setting clear objectives, and timelines.

• Lead and manage the association's operations, overseeing budgeting, resource allocation, and volunteer coordination, ensuring efficient execution and alignment with party goals.

• Foster relationships and partnerships with key stakeholders, including party officials, and community leaders, leveraging networking and advocacy skills to enhance support and advance the party's mission.

• Managed a team of 11, creating committees to distribute workload.

• Supervised co-op students.

EDUCATION

Action First Aid – Standard First Aid, AED, CPR Level C, 2023 CSI – Investment Funds in Canada, 2013

Canterbury High School, 1998

• Earned OSSD & Fine Arts Certificate

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