Customer Service Well Being

ASHLEY SMITH

**** ******* ****** ********, ** *1503 912-***-**** ************@*****.***

PROFESSIONAL PROFILE

Customer service oriented, client-centered professional able to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Capable of providing support to organizations that offer services for vulnerable populations.

Promote teamwork through demonstrated behaviors, leadership, and effective communication.

Show sound judgment and good decision making when dealing with problems.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Communication Platforms – Zoom, Skype, and Google Meet.

Microsoft Office Applications – Word, Excel, and PowerPoint Typing Speed: 30 WPM.

KEY QUALIFICATIONS

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare

Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Advocacy Counseling Case Management Social Services Healthcare Delivery

Vulnerable Populations Wellness Self-Care

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2022

VOLUNTEER EXPERIENCE

Center Elementary School – Waycross, GA 08/2021 – Present

Parent Volunteer

Serve as chaperone during field trips and ensure the safety and well-being of assigned students.

Coordinate parties and fundraisers and support school staff in achieving established goals.

Maintain positive attitude and act with respect while performing duties.

WORK EXPERIENCE

Dollar General – Waycross, GA 09/2022 – Present

Retail Cashier / Customer Service

Greet guests, direct guests to products, and provide product knowledge.

Scan items, processes payments, provide change, and bag items.

Assist in stocking and putting away of merchandise.

Ultimate Medical Academy – Waycross, GA 11/2020 – 08/2022

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Wendy’s – Waycross, GA 10/2019 – 04/2021

Crew Member / Customer Service

Trained new hires and prepared food items according to company guidelines.

Stocked and restocked items and maintained food safety and store sanitation standards.

Worked effectively in a fast-paced, team-oriented environment.

DK's BBQ – Waycross, GA 06/2019 – 12/2019

Line Cook / Cashier / Customer Service

Took food and drink orders and served meals in a friendly and timely manner.

Operated cash register, promoted specials, accepted payments, answered phone calls, and took inventory.

Restocked supplies, rotated food, and cooked menu items in cooperation with kitchen staff.

Set up and cleaned dining room following established standards and guidelines.

Upheld professional attitude, service excellence, and high level of customer satisfaction.

Prior work history includes 3+ years as Server / Customer Service at Ryan's Steakhouse and Grill in Waycross, GA.

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