Heaven Mensah Frimpong

• ad0dkf@r.postjobfree.com • 571-***-****

Profile

Passionate medical professional with 10 years of experience in the medical field working in client facing roles in a fast-paced environment with great attention to detail and extremely customer focus.

Professional Experience

ExamOne (Quest Diagnostics Affiliate).

Mobile Examiner, November 2021 to Date

As a field leader my primary responsibility is to provide coverage in the field, ensuring that mobile exams are completed accurately and on time.

I maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing.

I ensure all specimens are collected accurately and on time.

I also conduct in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG.

Collect specimens for pre- employment drug screenings and other Quest Diagnostics services.

Extensive knowledge and application of finger stick blood draws.

Responsible for completing application packets and other paperwork accurately.

Label, centrifuge, and separate specimens as required by test order.

Upload and complete cases in portal within 24 hours.

Package specimens for transport and ship to lab indicated on work orders.

Maintain records of each specimen collected each day.

Provide customer service to clients to ensure their needs are met.

Prioritize management requests to ensure all business objectives are met.

Follow current Examiner’s Manual.

Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.

American Redcross

Apheresis Specialist I, February 2018 to September 2021

Responsible for taking and recording vitals and history of donors as well as taking their blood samples.

Prepared patients to have their blood, platelets and plasma taken based on health and safety regulations and the guidelines of the company.

Acted as coach, mentor, instructor, and resource person for new employees who have completed the required phlebotomy-training program.

Managed inventory of medical supplies and equipped exam rooms with appropriate supplies.

Provided all necessary administrative and office support under the direction of my superior.

Coordinated with the mobile phlebotomist specialist team to ensure they received all their necessary equipment and logistics needed.

Worked with the education and training department to ensure all new hires received their required training and served as a field trainer for new hires after they completed their classroom trainings.

Coordinated with the transportation department to ensure blood, medical components as well as other shipments were collected and transported in a smooth, efficient, and timely manner.

Liaised with the laboratory to ensure donors with rare blood types are contacted for additional blood donations if needed.

Compiled and made daily reports on blood donations to present to my supervisor for review as well as conducting weekly inventory reports.

Coordinated with the education and training team to ensure all new and/or changed medical procedures are well communicated in our weekly and monthly meetings.

Managed donor schedules to ensure all daily appointment slots are filled and no shows are rescheduled.

Quest Diagnostics,

Mobile Examiner, August 2013 to December 2016

Provided coverage in the field ensuring that mobile exams are completed accurately and on time.

Maintained a safe and professional environment for applicants and clients, perform with confidence all aspects of an insurance exam, including but not limited to specimen collection and EKG, and processing duties following established practices and procedures.

Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.

Processed supplies and other facility requests needed for work.

South County Health Clinic

Volunteer Medical Assistant, January 2013 to August 2013

Checked out patients, assisted with referral processing, and arranged laboratory services.

Received and directed phone calls, scheduled appointments, check-in patients, obtained necessary patient information to file and update patient records, and ensured all forms and consents are completed by patients.

Prepared patients for examination, take vitals, and record patients' health history.

Set-up EKG machines, administered injections, and performed routine specimen collection and tests.

Prepared equipment and examination rooms and cleaned instruments.

Assisted physician with medical treatments, procedures, and exams.

Manage inventory of medical supplies and equip exam rooms with appropriate supplies.

Education/Certification

WALDEN UNIVERSITY, Minneapolis-Minnesota

BS Healthcare Management, April 2023 to present.

EVEREST COLLEGE, Vienna - Virginia

Medical Assistant, December 2012

ACCESS HOME CARE

Home Health Aid Certificate, January 2012

Skills and Technical Competencies

Vitals, EKGs, Phlebotomy, administer medication & immunizations, Clinical lab work processing, Customer-oriented, Strep Test, Detailed and organized, Computer Skills: MS Office, CPR, OSHA and HIPAA Certified, EMR or HER, Mono Test

Contact this candidate