Customer Service Representative
Resume:
CAROL PRICE
S U MMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. E X P E R I E N C E
Customer Service Representative
Fox Pest Control Logan, UT June 2023 - September 2023 Customer Care Representative
T-Mobile, Custom Wireless Brigham City, UT March 2023 - May 2023 Production Worker
Quality Control specility Tremonton, UT November 2022 - February 2023 Customer Service Representative
Advanced Call Center Technologies LLC Logan, UT March 2021 - June 2021 Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Provided accurate, valid, and complete information to customers. Resolved customer complaints promptly and professionally. Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Built sustainable relationships of trust through open communication with customers. Identified opportunities to upsell additional services when appropriate. Inspected product quality prior to packaging and shipment. Maintained inventory of raw materials, tools, parts, supplies, and finished goods. Identified defective parts or components and removed them from production line. Reported any issues to supervisor immediately for resolution. Cleaned up work area at end of shift to maintain safe working environment. Tracked production data such as number of items produced per hour, day, week. Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
S K I L L S
Scheduling
Information Security
Data Entry
Credit Card Payment Processing
Quality Control
Product Sales
Multi-Task Management
Active Listening
Professional Telephone Demeanor
C O N T A C T
ad0djx@r.postjobfree.com
Tremonton, UT 84337
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Bear River High School, Garland, UT
August 1997
Production Worker
Proctor & Gamble Mfg Bear River City, UT November 2019 - August 2020 Production Supervisor
Nutraceutical Ogden, UT March 2018 - December 2019 Retail Assistant
Pilot Flying J Travel Center Willard, UT November 2011 - May 2014 Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Consulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.
Performed minor repairs on machinery as needed.
Troubleshot technical issues that arose during assembly process. Reported any issues to supervisor immediately for resolution. Verified accuracy of finished products against work orders or blueprints. Cleaned up work area at end of shift to maintain safe working environment. Organized storage areas for efficient retrieval of items when needed. Provided assistance in loading and unloading containers onto trailers for transport. Communicated with team members regarding tasks assigned during shift. Kept operations area neat and orderly to minimize obstacles. Sorted and packaged products to prepare for processing or shipment. Trained new staff on production processes and procedures. Ensured safety regulations were followed by all personnel in the production area. Maintained accurate records of daily production activities. Conducted regular performance reviews for each employee to identify areas for improvement.
Performed regular quality checks throughout the production process to ensure customer specifications were met.
Supported safety programs to reduce and eliminate employee injuries. Established and updated production schedules to meet changing demands. Greeted customers upon entry to the store and provided a positive shopping experience.
Processed payments using cash register, credit card machine and POS system. Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Provided excellent customer service by attending to customer needs in a timely manner.
Organized storeroom items neatly on shelves according to size, color or type of item.
Monitored sales floor traffic and assisted customers with their inquiries. Rang up purchases accurately on the point-of-sale system. Restocked shelves with new merchandise when required. Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Followed company policies regarding returns, exchanges, refunds and other transactions.
Retail Sales Associate
Red Lion Hotels Elko, NV April 2010 - November 2011 Assisted customers with finding the right product for their needs. Demonstrated knowledge of store products and services. Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Greeted customers upon entering the store and provided assistance. Stocked shelves with merchandise according to company standards. Processed returned merchandise according to company policies. Offered suggestions for additional items that may be of interest to customers. Kept informed about new products arriving at the store on a regular basis. Helped customers by answering questions and locating merchandise. Initiated friendly conversation with customers to determine level of assistance required.
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