Markasha

Woullard

Customer Service Representative

** **** ****** *****, *****, 39465

+1-601-***-****

ad0djn@r.postjobfree.com

Experienced Customer Service Representative with 10+ years of experience. Skilled in problem-solving, communication, and creative thinking. Improved production numbers through effective coordination and implementation of new techniques. Self-motivated and a good communicator. Looking to leverage skills and experience to provide exceptional customer service and contribute to the success of the company. Employment history

Mar, 2019 - Oct, 2023

Sales Associate

Walmart at Petal

• Trained new incoming associates• Assisted management with inventory and food prep• Ordered supplies for Walmart in the food production market

Develop and implement strategies to increase sales and drive customer satisfaction. Provide exceptional customer service to ensure a positive shopping experience for Walmart customers in the food production market.

Provide exceptional customer service and create a positive shopping experience for customers at Walmart Develop and implement strategies to increase sales and drive customer satisfaction. Employment history

Jan, 2020 - Present

Ecommerce Personal Shopper

Walmart at Petal, MS

• Personal Shoppers provide assistance to customers and perform duties such as recommending products, taking orders through telephone or live chat, solving customer inquiries, tracking shipments, processing financial adjustments, developing a trusting relationship with customers, looking for products online, and asking for feedback and product reviews.

• Ensured shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser-quality food products. ... Maintaining a clean, sanitized, and member-ready area.

• Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments

• Pack ready-to-sell products in proper containers and stock displays

• Prepare and serve ready-to-eat food

• Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce

• Keep area clean, sanitized, and customer-ready

Feb, 2016 - Dec, 2019

Cake Decorator

Walmart at Petal, MS

Cake Decorator

• Consulting with customers to discuss desired cake designs and cake decorating ideas for specialty cakes.

• Designing and decorating cakes according to customers' specifications.

• Decorating regular bakery items according to established bakery standards.

• Assisting baking staff with the production of standard bakery items. Producing different kinds of icing, frosting, and cake fillings based on cake type and customer preferences.

• Ensuring that the display refrigerators are cleaned, polished, and fully stocked with cakes, pastries, and desserts.

• Taking inventory of baking and decorating supplies and ordering new stock as required.

• Cleaning and sanitizing all work areas and ovens as well as baking and decorating equipment. Aug, 2013 - Present

Graphic Artist

Self Employed

• Create visual concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate people.

• I create and design brochures, invitations, flyers, bushes card and all other types of printed media. Mar, 2014 - Aug, 2016

Contract Cleaner

Diversified Maintenance Services at Hattiesburg, MS

• Maintained commercial buildings

• Cleared trash

• Cleaned restrooms

• Swept, dusted, mopped, and shined facilities, offices and buildings Employment history

May, 2012 - Mar, 2014

Cashier/Customer Service/ Crew Member

Popeye's Restaurants

• Follow procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness.

• Crew Members are also responsible for the cleaning and sanitizing of food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils.

• To prepare, package and deliver food to dine-in and carryout customers.

• Responsible for exhibiting a friendly, enthusiastic attitude while performing job assignments, showing a caring attitude for customers and fellow employees, and maintaining the company's operational quality and cleanliness standards. Education

Aug, 2012 - May, 2016

BFA in Combined Studio Art

William Carey University at Hattiesburg, MS

Jan, 2010 - May, 2012

AA in General Studies

Jones County Junior College at Ellisville, MS

Aug, 2006 - May, 2010

High school diploma

Perry Central High School at New Augusta, MS

Skills

Microsoft Office

Experienced

Adobe Creative Suite

Expert

Painting

Expert

Drawing

Expert

Customer Service

Expert

CorelDraw

Experienced

Photoshop

Experienced

Adobe InDesign

Experienced

Critical Thinking

Experienced

Teaching/ Training Skills

Expert

Skills

Adaptability Skills Artistic Skills

Expert

Creative Writing

Expert

Creative Thinking

Oral Communication Media Planning

Communications Graphic Design

Produce Experience Photography

Adobe Illustrator Layout Design

Branding Illustration

Adobe Acrobat Typography

Content Creation Time Management

Adobe Dreamweaver WordPress

Adobe After Effects Cake Decorating

English Typing

Conflict Resolution Leadership

Project Management Data Analysis

Teamwork Care Planning

Problem-solving Food preparation

Coordination Exceptional customer service

Self-motivated Communication

Customer Service Representative Customer Relationship Inventory Management Order Fulfillment

Retail Sales

Languages

English

Highly proficient

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