Quality Assurance General Office

Ian Mullins

ad0dir@r.postjobfree.com

*** ***** ******* *** ****: 470-***-****

Stone Mountain, GA 30087 Cell: 470-***-****

Recognized as a detail oriented self-starter, and highly motivated professional with exceptional organizational, problem-solving, team-building and leadership skills. Veteran of Operation Enduring with effective interpersonal, communications and conflict management abilities.

Demonstrated Strengths

Ability to lead either a small or large group

Able to adapt to any work environment

Ability to learn new task at a fast rate

Key Accomplishments

Tasked with organizing and tracking all CTEF-I divestments in Iraq of various military equipment totaling 1.3 billion dollars in support of Operation Inherent Resolve 2018

Prepared Executive Summary Report for all CTEF- I Operations in Iraq for Operations Inherent Resolve 2018

Prepared Brigade Update Brief for all CTEF- I Operations in Iraq for Operations Inherent Resolve 2018

Developed SOP for CTEF– I Operations in Iraq that streamlined divestment times and increased accuracy by 25%

Provided quality assurance and control for divestment packages and Air movement request and Ground movement requests

Identified deficiencies in the Transportation Standard Operating Procedure and restructured procedures to reduce the delivery time of mission critical assets by 89%

Reviewed records and reports that uncovered location of lost equipment within CTEF operation which resulted in the retrieval of over 600 weapons and 19,000 pieces of equipment valued at over 6.5 million dollars within the first 90 days

Identified critical deficiencies in the Class V receiving procedures and developed a standard operating procedure, which ensured 100% accountability after implementation. The SOP provided proper accountability for over 100 million of dollars of Class V assets and ensured they were readily available for CTEF-I OPS

Improved communication with for the seven Forward Logistics Elements (FLEs) by a global view of all of missions via tracker that provided the most current information and which resulted in a reduction of past due Theater Sustainment Command Fragmentary Orders from over 33% to less than 25%

Completes a daily average 10 quotes for various shipment values with 25% profit margins

Tasked with dispatching freight ranging in values from 50 thousand dollars to 6million dollars in Govt equipment for Final Mile customers

Completes a daily average of 15 commercial invoices for Final Mile customers

Inputs a weekly average of 60 shipments to various location in CargoWise for Final Mile customers.

Tasked with maintain and distributing 275 mission essential pieces of equipment and vehicles for 40 Army Reserve Units totaling 6 million dollars in support of WarEx 2016 with the 231ST Inland Cargo Transfer Unit

Tasked with maintain and distributing 230 mission essential pieces of equipment and vehicles for 30 Army Reserve Units totaling 4 million dollars in support of WarEx 2015 with the 231ST Inland Cargo Transfer Unit

Processed 26,387 status request, expedited 107 cases, updated 206 cases and fielded 22,972 call for DAS FY2015

Flagged and answered/updated 2,510 Congressional inquiries and updated 3,454 claimant records for DAS FY2015

Reduced the loss of sustainment cargo from two of the world’s largest ocean carriers from 25% to 0% with Artemis Global Logistics Services in Afghanistan

Responsible for the safe import/export of military and carrier owned containers of various good, equipment and vehicles from multiple military installations totaling 10 million plus dollars in Afghanistan for AGLS

Responsible for investigating theft of copper waste that led to capture of local nationals and saved the US government 7 million dollars in loss due to theft with AGLS.

Computer Software Packages

Microsoft Windows, Microsoft Office, Microsoft Project, PowerPoint, Adobe Photoshop, Excel, Access, Calyx Point, Encompass Software, AS400, Trust and CargoWise.

Professional Experience

AFC Logistics (AFC LS)

Logistics – Operations Coordinator Atlanta, Ga September 2019 – May 2023

Support sales teams in serving our clients air, ocean, and trucking requests

Work directly with freight forwarders and carriers to secure shipping space and track shipments across

a complex global network

Manage shipping challenges by developing solutions with our shipping partners and resolving issues

and delays

Work Executive teams to develop efficient processes through technology enhancements and process

improvements

Maintain records to ensure compliance with standards and internal company policies and procedures

Perform monthly/weekly reconciliation of financial statements and equalization to carriers/partners

Final Mile Logistics (FML)

Logistics – Operations Coordinator Atlanta, Ga January 2017 - June 2019

Works directly with air, ocean, and trucking carriers to plan, coordinate, and monitor the transportation and movement of goods worldwide.

Works directly with air, ocean, and trucking carriers to produce timely shipment pricing and quoting.

Work with customer to create commercial invoices, packing lists, and file AES/EEI through our logistics software

Deliver commercial invoice, packing list, draft AES/EEI and final documents to customer on scheduled timeline without fail

Maintains a working knowledge of all rules and regulations established by customs agencies at countries of origin and destination.

Creates shipping instructions for all ocean freight shipments for existing customer or newly acquired customers from quotes

Creates container load plans for customer quoting purposes and customer freight loading for air and ocean deliveries

Interfaces with customers during service failures to maintain open communication and to address concerns.

Utilizes data and analysis to solve routine issues, expose problems within the supply chain, and drive optimal decisions by bringing together information from key stakeholders.

High focus on customer relationships and managing through customer challenges.

Assists in other related duties as deemed necessary by Operations Manager and as dictated by business needs.

United Arab Shipping Company (UASC)

Logistics - Customer Service Representative Norcross, Ga February 2016 - January 2017

Ensure a positive customer experience by responding promptly and accurately to a customer’s request via telephone or e-mail

Validate or create booking received

Maintain records of customer interactions and transactions to ensure customers’ scheduled bookings are reflected in system correctly

Prepare error free reports in a timely manner

Receive shipping instructions and create draft Bills of Lading. Ensure all mandatory details are received and updated.

Proactively work to resolve customer complaints and disputes

Identify and communicate options available for issue resolution

Schedule bookings according to customer’s requests and ensure they are updated accurately in the system

Facilitates booking process to ensure customer service levels are met

Artemis Global Logistics

In-Country Project Manager Virginia Beach, Va Afghanistan March 2013 – October 2015

Assists in Retrograde of United States military equipment from Afghanistan back to United States.

Provides loss prevention services for all import and exports, entering or leaving military bases overseas.

Provides on ground management for all imports and exports to military bases overseas

Tracks imports and exports in via electronic database to clients in United States

Maintain metrics, reports, process documentation, customer service logs, or training or safety records

Design and recommended for use in evaluating logistics programs or services

Develop risk management programs to ensure continuity of supply in emergency scenarios.

Plan or implement improvements to internal or external logistics systems or processes

Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management

Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities

Create policies or procedures for logistics activities

Train shipping department personnel in roles or responsibilities regarding global logistics strategies

Arranges warehousing and transportation of products to customers.

May investigate and respond to inquiries regarding distribution and shipping.

United States Army Reserve Transportation Management Coordinator Athens, Ga November 2009 - Present

Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation.

Supervises cargo documentation and movement control units for all transportation modes.

Checks, reviews, and consolidates movement requirements.

Serves as the communications NCO responsible for the maintenance and unit proficiency with all in-transit visibility equipment.

Supervises the accountability, tracking, and deconflicting of movements.

Tracks containers and equipment transported by Host Nation Trucks; initiates, researches and proposes necessary changes to the traffic managements system for cost effectiveness.

Supervises any diversion, reconsignment, or transfer of freight and material in support of Oconus military operations.

Supervises any diversion, reassignment or transfer of personnel, freight and materiel shipments for air mode of transportation.

Requests and coordinates transport capability to meet a movement mission.

Marks and labels cargo and freight shipments in accordance with regulatory requirements. Operates automated data terminal equipment to prepare movement documentation or related correspondence.

Performs office duties such as posting regulations, files maintenance, and routine office correspondence.

Georgia Department of Labor

Constituent Services Program Associate Stone Mountain, Ga October 2009 – January 2016

Provides assistance and information to the agency’s external customers.

Process inquiries and requests for assistance from claimants, state and federal agencies, public officials, claimant representatives and other third parties.

Operates agency call center and process Medicaid and other eligibility queries.

Maintain statistical data on personal performance and prepares reports for management.

Georgia Department of Labor

Administrative Assistant/Vendor Specialist Stone Mountain, Ga July 2008 – October 2009

Maintains an electronic database of providers within Georgia and surrounding Southeastern states for the purpose of obtaining medical records, scheduling consultative examinations, and making payments for services rendered.

Resolves discrepancies to comply with existing regulatory and fiscal requirements, approves vendors for entry into DAS and state databases.

Serves as liaisons with individuals and/or units of the division, department and with service providers.

Maintains communication with individuals with in the states and other state agencies, public and private organizations to obtain and share information on issues and matters of mutual concern and interest.

Provides technical assistance and responds verbally and in writing to inquiries regarding areas of responsibility.

United States Marine Corps Reserve

Personnel Clerk Specialist Marietta, Ga August 2001 – June 2008

Responsible for maintaining and tracking of Reserve and active duty Marines pay and pertinent files.

Provide answers to help Marines change, keep track of, and/or locate vital personnel information.

Responsible for managing a section, which held vital and personal information for Marines.

Education

University of Phoenix

Bachelor of Business Administration

June 2016

University of Phoenix

Associates of Art Business

February 2015

Certifications

Small Business Management and Marketing 2016

Certified Loan Processing Specialist 2008

Atlanta Real Estate Property Appraisal School 2004

Secret Level Security Clearance

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