Ulissa Hernandez

ad0dif@r.postjobfree.com 510-***-****

***** ******* **** ** ****** Valley Ca, 92551

SUMMARY

Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Approachable, Motivated, reliable and willing to go extra mile to please guests. Swiftly handles and capable of resolving issues promptly and with pleasant demeanor. Reliable and enthusiastic individual performing such duties. Skilled in customer engagement. Known for remaining poised and calm in busy environments. Adaptable and courteous professional. Committed to delivering dynamic service and fostering positive relationships with guests and coworker SKILLS Calm and patient Effective

listening Effectively work with Parents.

Bilingual- Fluent in Spanish

EXPERIENCE

Office Administrator Efficient Tax Solutions Richmond, CA June2021-March2022

Monitored reservations to track incoming parties and special events Answered phones, responded to employee/customer inquiries and transferred calls to appropriate staff members. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. Teacher's Aide The Good Earth School Kensington, CA April 2019 -March 2020 Promoted student learning by providing individualized and small group support to reinforce classroom topics Straightened classroom, placing books back on shelves and to keep areas well-maintained and organized Cleaned and organized classrooms, materials, and supplies for maximum efficiency Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission Teacher's Aide Tudorka Tots Oakland, CA November 2018 - January 2019

Established and enforced modern educational standards to support student needs Set and enhanced program schedules to meet expected demands and enhance student learning opportunities Teacher Aide Golden Gate Learning Center Berkeley, CA April 2018 - September 2018 Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors Communicated with parents regularly to maintain student progress, increase overall student happiness Implemented developmentally appropriate curriculum addressing all learning styles Enhanced sensory abilities by giving children access to numerous textures and shapes Promoted good behaviors by using positive reinforcement methods Maintained daily records of individual activities, behaviors, meals and naps Implemented hands-on, play-based strategies such as games and crafts for experiential learning Helped supervise indoor and outdoor safe play environments for toddler-age children Taught children foundational skills such as colors, shapes and letters

Front Desk Receptionist Rubicon Bakery Richmond, CA March 2015 - April 2017

Monitored reservations to track incoming parties and special events Answered phones, responded to employee/customer inquiries and transferred calls to appropriate staff members Secured guest valuables in main safe or individual boxes. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process

Confirmed transactional data by verifying name.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues Worked alongside the Human Resources and Shipping department. Front Desk Receptionist Efficient Tax Solutions Richmond, CA Monitored reservations to track incoming parties and special events Answered phones, responded to employee/customer inquiries and transferred calls to appropriate staff members. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. EDUCATION AND TRAINING

High School Diploma Norte Vista High

School Riverside, CA