Nichele Morgan

*** ******** ** **** ***

Bala Cynwd PA 19004

Phone: 267-***-****

ad0di2@r.postjobfree.com

Objective

Utilizing my transferable and interpersonal skills to achieve goals with a company that focuses on data integrity and accuracy within the healthcare realm.

Education/Certifications

Pharmacy Technician Certification Board Pennsylvania March 2022

Certified Pharmacy Technician (CPhT)

Thomas Jefferson University Philadelphia, PA August 2021 to Present

Community College of Philadelphia Philadelphia, PA January 2018 to May 2021

Associates Degree

Philadelphia High School for Girls Philadelphia, PA June 2007

High School Diploma

Knowledge & Skills Areas

Quantitative Data Analysis

RedCap, EPIC, MedidataRave

HIPAA Compliant

Transcription

Clinical Trials Data Entry

Compliance and Legal Training

Experience

Patient Navigator

Optum Infusion Services Remote February 2023-Present

Assess patient and family’s unmet health and social needs.

Provide effective communications to improve health literacy.

Review the care plan based on mutual goals with patient, family and provider’s emergency plan, medical summary, and ongoing action plan, as appropriate. Monitor patient’s adherence to plan of care and progress towards goals in timely fashion, facilitate changes as needed.

Schedule all appropriate follow up appointments with Specialist and Primary Care Physicians

Initiate and obtain prior authorization.

Facilitate patient access to appropriate medical and specialty providers as weel as other care coordination team support specialists.

Sr Compounding Pharmacy Technician

Optum Infusion Services Plymouth Meeting, PA January 2022 to February 2023

Sterile drug Preparation in IV room

Operation of TPN pinnacle compounder machine

Collaborates with the pharmacy team and Materials Manager on the procurement and analysis of medication, supplies, pumps, and factor products.

Assesses inventory needs and collaborates with nursing and pharmacy teams.

Maintains pharmacy records in accordance with applicable laws and regulations.

Process and packages all medications, supplies, and equipment.

In-Patient Pharmacy Technician

Jefferson Torresdale Hospital Philadelphia, PA November 2016 to Present

Responsible for charging medications, filling Pyxis stations, and redistributing returns

Assist the pharmacists in the preparation and distribution of narcotic and controlled substances to hospital areas

Prepare sterile I.V. admixtures under a laminar flow hood for distribution to all hospital areas

Assist pharmacists with drug information questions and manage the pharmacy controlled substance vault

Fill physician orders, prescriptions, and medication cabinets

Utilize various databases to help perform pharmaceutical tasks and maintain patient records

Hazardous drug compounding experience.

Managing pharmacy inventory, adjusting par levels and maintaining 304B level medications. Placing orders through Mckesson, Cardinal and Amerisource Bergen.

Experience in use of Omnicell, MedCarousel, and Kirby.

Oncology Decentralized Pharmacy Technician & Clinical Trial Data Entry Assistant

University of Pennsylvania Hospital Philadelphia, PA May 2020 to November 2021

Operated dually as a Pharmacy Technician and Clinical Trials Assistant Data Entry assistant when department was in need of additional assistance

Obtained pre-certification and referrals for inpatient and outpatient on same day encounters with experience in Covermymeds

Corresponded with outside pharmacies for processing of new prior authorization approvals

Assisted in copay assistance referrals and financial support from drug manufacturer programs for specialty medications

Communicated with clinic staff via institution emr system EPIC using frequent medical terminology

Filled and processed specialty medication prescriptions

Operated as the lead technician and trainer for onboarding of new technicians

Provided clerical support to researchers involved in the clinical trials division for Infectious Disease Research

Entered participant data into RedCap database on a frequent basis ensuring accuracy

Verified validity of data entered on to hard copy documents such as consents and electronic documentation

Pharmacy Technician

University of Pennsylvania Hospital Philadelphia, PA June 2018 to 2020

Process new pre-certification and referrals for inpatient and same day encounters.

Verification of benefits and pre-certify selected outpatient registrations.

Provide specialized support in the areas of insurance and billing information.

Arranging delivery for specialty medications.

Patient medication management, monthly refill calls.

Lead technician in retail outpatient pharmacy.

PBM and claims processing.

Understanding of URAC and CMS network requirements

Experience in use of Omnicell, MedCarousel, and Kirby.

Pharmacy Technician

CIGNA Horsham, PA March 2014 to May 2018

Collect structured clinical data for prior authorization and non-formulary exception requests

Approve prior authorization requests if data collected meets approval specifications

Refer non-qualifying approval requests to Pharmacists for clinical review

Independently respond to contracts ranging from routine to moderate complexity

Perform research to respond to inquiries and interpret policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies

Communicate directly with doctors' offices via telephone, fax and email while providing excellent customer service

Verify accuracy and completeness of information on prescription and refill requests and strictly maintain customer and patient confidentiality

Front Desk Receptionist

D&T Auto Body Philadelphia, PA August 2008 to November 2016

Placed special work orders and contacted manufactures to find desired equipment and parts

Handled all monetary payments such as cash, check and credit card transactions

Explained information about the work order for insurance claims to include writing and giving estimates

Answered customers questions and addressed problems/complaints in person and via phone

Built customer confidence by actively listening to their concerns and giving appropriate feedback

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Organized files, developed spreadsheets, faxed reports and scanned documents

Received and screened a high volume of internal and external communications, including email and mail

Pharmacy Technician

ExcelleRx Philadelphia, PA April 2010 to October 2013

Processed the admission of new patients and ensure a timely delivery for medication requests

Handled incoming and outgoing calls from nurses and physicians daily within a high volume call center

Completed all data entry for medication orders and verified content of faxed controlled medication prescriptions

Ensured proper billing and accurate processing of insurance claims in an efficient manner

Utilized knowledge of ICD9 codes, medical terminology, and insurance benefit plans

Pharmacy Technician

CVS Pharmacy Philadelphia, PA September 2008 to May 2010

Prepared pharmaceuticals for dispensing to patients by processing prescriptions through operating system and completed data entry for all orders

Communicated with patients, physicians, and insurance agencies on a daily basis

Assisted pharmacist in provision of pharmaceutical care by reviewing and collecting data used by pharmacies, collecting and entering data into the pharmacy information system

Processed medication orders from McKesson Warehouse for replenishment of stock

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