Customer Service Retail Sales

URARA KOKORO BRIDGE

Kurtistown, HI 808-***-**** · **********@*****.***

KEY QUALIFICATIONS AND SKILLS

● 20+ years’ experience delivering outstanding customer service in demanding and fast-paced settings in the following roles: server, tour guide, hotel desk clerk, assistant retail manager, etc. ● High capacity for handling multiple tasks while staying calm, focused and professional ● Have recently moved back to the Big Island from Canada to be closer to family here on the Island. RELATED EXPERIENCE

BARISTA/SERVER, Balfour Bakery, Balfour, BC

● Prepared hot drinks and served customers in a busy establishment ● Prepped pastries, pizzas, sandwiches and did some baking

● Handled cash and the till with accuracy

● General cleanup of establishment

RETAIL SALES, Shannon’s Fabrics, Nelson, BC

● Assisted customers with inquiries related to sewing

● Operated the POS system

● Opened and closed the business as well as kept it tidy and clean CASHIER/CLERK, Safeway, Nelson, BC

● Operated the checkout in a high-volume store

● Greeted and assisted customers to ensure their needs were met and surpassed ● Cleaned up on closing shift

Head Clerk, Kaslo Pump, Kalso, BC

● Open and close establishment

● Assist manager with daily duties including the hiring process, training, accounts receivable/payable, point of contact for vendors, and other assorted duties as they arise.

● General clean-up, cashiering, and other gas attendant duties (pump troubleshooting, account inquiries from cardholders, fluid count, etc.)

TRAINING AND CERTIFICATES

Retail, Accommodation, Food Service and Tourism Training, KCDS 2021 Foodsafe Level 1 2021 Serving it Right 2021 SuperHost Foundations 2021 WHMIS 2021 REFERENCES: Arkadi-Manager (Kaslo Pump) 403-***-**** or 250-***-****

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