OBJECTIVE

EDUCATION

I am pursuing a

supervisor/management role

in a healthcare facility/and or

nursing home, retirement

community, residential group

home for populations in need

of geriatric and skilled care

services, and providing care

for the mentally challenged,

disabled, or those with

autism.

Master's Certificate in

Healthcare

Management

Davenport University

Grand Rapids, MI

December 2020

BS in Healthcare

Administration

Eastern Michigan University

Ypsilanti, MI

December 1998

EXPERIENCE

House Supervisor

Moka – Wyoming, MI

April 11, 2023 to Current

• Ensures that those served receive individualized active treatment.

• Advocates for residents in areas such as community involvement, family interactions and general well-being.

• Attends a variety of meetings and participates both in areas of collecting information for self/staff and contributing ideas and information.

• Supervises staff in areas including: quality of life for those served, safety, delivery of programs and other services, household shopping, employee satisfaction, staff cooperation and contacts with individuals and groups outside the agency.

• Investigates and reports all incidents, including abuse and neglect, according to applicable policy; takes corrective action.

• Acts as policy enforcement of staff for the home.

• Participates in the management review process and recommends revisions to policies and procedures.

• Makes appointments for and transports individuals to and from community locations.

• Contributes to the preparation of an annual budget, pays bills and makes expenditure decisions.

Hospice Aide

Three Oaks Hospice - Chicago, IL

March 2021 to January 2022

• Provided hospice and palliative care for patients assisting w/ADLs in patients' home, SNF, or LTC facilities;

providing.

• 1:1 care where needed for Medicare, Medicaid, or private care clients/patients.

Palliative Cate & Hospice CNA

Brightstar Home & Palliative Care - Chicago, IL

July 2020 to February 2021

CCM CHIQUITA CLARK-MACKLIN

313-***-**** ad0dgq@r.postjobfree.com

•Served as Senior CNA, I practiced hands on & demonstrate a standard of care in training newly hired CNAs based on skilled care and none medical care of clients.

•Care of client is generally skilled care for wounds using sterile technique, fall risk clients with Alzheimer's, Dementia, and memory loss. As well, I provide administrative and managerial support to agency staff nurses, and owner.

CNA/HHA/DSP

Clearbrook - Chicago, IL

March 2017 to July 2020

• Provided medication admiration at IFC/CILA facilities

• Worked in both the Group Home CILAs, AFCs, and LTC Facilities w/ young and aging adults providing skilled care, end of life, and hospice care.

• Operated company motor vehicle to transport

cents/residents where needed

• Partook in Residential Coordinator responsibilities w/in CILAs providing guidance and counseling

• Exercised program behavioral tasks to CILA residents w/autistic & developmental & learning disorders

• Assisted and performed ADLs with autistic residents with ADLS and provided support with implementing individual care plan

Certified Nurse Assistant (CNA)

Behavioral Staffing Agency

March 2014 to February 2017

• Practiced Applied Behavioral Analysis (ABA) Skills to assist young adults with developmental disabilities and mental disorders

• Work as a direct care aide to assist ABA populations with Activities of Daily Living

• Provide coaching and developmental guidance and

establish relationships with young adults with behavioral disorders to assist with coping and behavioral

management skills

• Observe and records patient behavior and activities and report any abnormal changes

• Suggest modifications for patient treatment plan based on any changes observed

Certified Nurse Assistant (CNA)

Behavioral Staffing Agency

September 2016 to December 2016

• Provided direct care to patients at a skilled nursing care facility and provide support to nursing staff members.

• Assisted patients with ADLs, therapies, and improve individual independence in preparation of returning home when eligible for release from facility.

Home Health Aide (HHA)

Right at Home Care - Skokie, IL

March 2016 to September 2016

• Provided social support and companionship to seniors• Empower seniors to maintain independence within the home at their most optimal level

• Assisted with activities of daily living, home care, and meal prep, medication reminder, and provide transportation In Home Caregiver

Private Duty In-Home Care - Chicago, IL

March 2015 to February 2016

•Personal caregiver to family member after return home from skilled care and rehabilitation facility.

• Family member returned home and needed direct care in home for catheter care, colostomy bag, wound care, tube feeding, food prep, assistance with ADLs.

Medical Insurance Document Specialist &

Evaluator Laborers' Pension & Welfare Fund - Westchester, IL July 2014 to April 2015

• Examined, reviewed, analyzed, then forwarded medical documents for claims processing including medical

documentation, predetermination and precertification for medical inpatient stays, radiology, diagnostic, surgical, rehabilitative and therapeutic services for PT/OT/ST (physical, occupational, and speech therapy) with commercial, Medicare primary, or Medicaid policies.

• Responsible for the upkeep, maintaining, correcting, and upgrading changes to medical records regarding eligibility, coordination of benefits, member addition/deletion status changes.

Healthcare Insurance Specialist

The Jacobson Group - Chicago, IL

April 2013 to September 2013

• Assisted providers and physicians with healthcare benefits and claims inquiries.

• Directed providers on claims filing, submission, policy changes

& updates to records.

• Assisted management with the flow of operations for call center volume

• Corresponded daily with professional staff using soft skills with knowledge of claims and medical benefits.

Business Manager

Addison Resources Staffing Agency - Chicago, IL

May 2012 to June 2012

•Ballard Rehabilitation Care a SNF (Resurrection Health Care Systems)

• In charge of keeping track of patient bed hold for SNF patient count• Assist and administer paperwork for admissions, verifications, and pre-certifications.

• Consulted direct family as managerial liaison and/or communication person.

• Provided administrative and managerial support to Administrator & Facility Manager.

• Conducted gathering of details for audit completion of patient files for state regulation.

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