HEIDI WRIGHT, ADMINISTRATIVE OFFICE SUPPORT & CUSTOMER

SERVICE PROFESSIONAL

216-***-****, ad0dga@r.postjobfree.com

PROFILE

Dedicated and results driven customer service professional with experience in the medical and financial industry. Resourceful and detail oriented with strong analytical, time management and communication skills. High level of interpersonal skills to build productive relationships and work collaboratively with all levels in the organization.

EMPLOYMENT HISTORY

April. 2020 – July 2023 Medical Receptionist UH Westlake Urology Medical Receptionist, UH Broadview Hts. Urgent Care Broadview Hts., Ohio

Working at a busy Urology department, registered patients obtained accurate information to ensure prompt correct billing. Processed payments and scheduled appointments. Prepare patients charts for upcoming appointments. Ordered supplies for the office. Scan patients charts into the system. Greet patients and family. Registering patients to be seen, which included processing insurance, updating patient demographics. Work with RN and PA to assist in triage immediate need patients. Answer phones which include scheduling patients. Keeping office paperwork stocked, copies, faxing and filing of patient records. Keeping a log of petty cash and keeping the general office area cleaned. Dec 2016 — Mar 2018 Mortgage Imaging Specialist, Key Bank Brooklyn, Ohio Monitored the documentation email inboxes for incoming documentation to be uploaded into the Document Imaging Manager within established SLA’s. Obtained and analyzed all pertinent documentation information. Mailed mortgage appraisals to ensure regulatory compliance and closing timeline is met. Maintained knowledge of industry compliance standard rules and regulations, as well as affiliated disclosures and mortgage loan documents

Dec 2007 — Dec 2016 Operations Specialist, PNC Bank Cleveland, Ohio Processed the retrieval of credit card statements, payments and applications. Managed credit card requests from various departments within PNC, and inquiries from clients. Processed legal manual requests for the summons and subpoena departments. Cross-trained new employees in the film image department which included exception requests for customer savings and checking accounts. Handled all administrative duties within the Image Retrieval department.

Customer Service Specialist

(December 2007 – August 2011) Handled customer inquiries regarding requests made through the RDS system. (Record Data Retrieval Service)

Specialization in the research area of image retrieval retrieving sequence numbers from SAR, Image Explorer and ATF programs for the processing of deposits, offsets, single check copies, and IRA/CD statements. Completed Level 1 training specializing in M Drive, summons and subpoena areas. Answered incoming calls regarding customer’s inquiries and provided resolution if needed. Sep 2006 — Dec 2007 Medical Assistant, Pulmonary & Critical Care Garfield Hts., Ohio Verified patient information by interviewing patients, recording medical history, confirming purpose of visit. Prepared patients for examinations by performing preliminary physical tests, taking blood pressure, weight, and temperature; reporting patient history summary. Performed vaccinations and injection medications in accordance with the physicians’ orders. Scheduled appointments, verifying times with patients, preparing charts, pre admission and consent forms. Called in prescriptions to pharmacies. Answered patient calls which included scheduling and canceling appointments, relaying urgent messages for the doctors quick response.

Oct 1995 — Sep 2006 Specialist, Key Bank Brooklyn, Ohio Reviewed and prepared each file prior to entering data into the system. Filed and indexed folders into the system. Retrieved folders and took proper channels to insure customer information was safely and privately accessed by only need to know coworkers. Mentored all new employees. EDUCATION

Aug 2005 — May 2006 ASSOCIATE OF APPLIED SCIENCE, MEDICAL ASSISTING, BRYANT & STRATTON COLLEGE Parma, Ohio

SKILLS Good decision making Ability to work in and enjoy a fast paced environment Organizational skills Ability to learn new tasks quickly and efficiently Excellent communication (oral and written)