Restaurant Manager Floor

Vanita Rao – Resume

I am a very confident and outgoing person who enjoys meeting new people therefore have a passion for working within the hospitality industry. I pride myself on my knowledge of food and beverage and building relationships with guests. My goal is to work for a restaurant/hotel that is focused on high standards in food and beverage. I would like to utilize the skills which I have while also developing new ones.

PROFESSIONAL BACKGROUND

NOBU CHICAGO July 2020 – August 2023 854 W Randolph St, Chicago

RESTAURANT MANAGER

Responsible for all daily operations for the main dining room and the rooftop

Maintain excellent guest relations and create a loyal clientele, including VIPS and regulars

Creating a good atmosphere for the guests

Staff scheduling

Delegating tasks

Strong floor presence

Trying everyday to meet our desired sales

Hiring

Training, coaching, disciplining

Ability to identify weakness and provide coaching where is needed

Motivating the team

Handles guest complaints / Strong problem solving

In charge of all reservations on open table

Running the door on busy weekend nights and maximizing covers

Events

Creating different ideas all the time for our rooftop for different days of the week, weather and season.

Financial/Cash handling

BUDDAKAN NYC April 2018- December 2019 75th 9 Ave, NY

FLOOR MANAGER

Shift opening and closing managerial responsibilities. Duties include financial/cash handling, department checks, and oversight of hourly employees.

Responsible for calculating and distributing tips for employees

In charge of new employees orientation

Decision making and troubleshooting

Guest interaction – creating relationships

Communication with BOH Management to ensure proper flow of service

Maintaining proper flow of service at the door

In charge of all the ordering for China Ware, Glassware, Silverware and other supplies

Monitor Cost Control

Drive Sales/Revenue by coaching and motivating staff

Attend all P n L meetings

Ensuring all guests are very happy

OCEAN CUT 20 W Kinzie St, River North, Chicago, April 15th 2017– March 4th 2018

TRAINING MANAGER/RESTAURANT MANAGER

Develop training packs for employees

Oversee and maintain all in house training

Hiring and Firing

Work very closely to my boss

Staff Schedules

Handling Guest enquires and complaints

Making sure each guest is happy, touching all tables and creating a relationship with them

Strong Leadership, motivational and people skills

Fast on the floor and Multi tasking

Great attitude towards the team and guests

Responsible for all floor plans

Cash Handling and end of day revenue paperwork

In charge of gathering guests information for our database

MATSUHISA Belvedere hotel, Mykonos 1st July - 1st Sep 2016

Le Royal Monceau, Paris 15 October - 15 December 2016

Badrutts Palace, St Moritz 16 December - 20th March 2017

ASSISTANT TRAINING MANAGER/ASSISTANT FLOOR MANAGER

Oversees training programs that include printed training packs and group sessions

Work with managers to address learning issues, problems, or new educational needs

One on one training with employees about product knowledge and matsuhisa/Nobu service

Responsible for motivation of staff

Ensuring that all staff receives the appropriate training on a weekly basis

Working on the floor assisting the managers and helping out in all areas of the restaurant

NOBU Four Seasons Hotel, Doha October 2014 - December 2015

CAPTAIN

In charge of training programs for all employees

Train the restaurant team to improve product knowledge and service standards

Act immediately on all customer complaints to ensure corrections are made

In charge of cash and credit card transactions to ensure cash totals balance at end of shifts

Communicate any unusual events and customer feedback with all the management team

Attend daily communication meetings at the hotel

Duty management shifts at Four Seasons hotel when needed

NOBU DUBAI, The Atlantis, The Palm, Dubai December 2013 – June 2014

EVENTS COORDINATOR/RESTAURANT TEAM LEADER

Working with the hostess team organizing events

Create guest relationships

Uphold the excellent service standards of the brand

Teach and mentoring new employees about food and service

THE IVY DUBAI, Emirate Towers, Dubai March 2011 -Dec 2013

ASSISTANT MANAGER OF GUEST SERVICES

Profile database management

Managing relationships with guests in order to build sales of the venue

Creation and managing various administrative duties

Internal and external market research

Involvement in financial duties to track the progress of the venue

Development of ideas in order to push sales

NOBU BERKERLEY, London October 2005 - September 2010

SENIOR HEAD WAITRESS

Deliver high standards to our guests

Serving high profile guests

Help train new colleagues and continuous development of other colleagues

EDUCATION

BA HOSPITALITY MANAGEMENT/HOTEL MANAGEMENT

THAMES VALLEY UNIVERSITY, LONDON SEPTEMBER 2000 – JULY 2004

TRAIN THE TRAINER The Atlantis, The Palm, Dubai

References

Luke Bjorn

Nobu Chicago Director

*****@***************.***

Melissa Paekukui

Nobu Chicago HR Manager

********@***************.***

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