Customer Service Office Operations
Resume:
MELISSA A. FETTER
**** *** *****-*********** **** London, Ohio 43140
**********@*****.***
PROFILE
Demonstrated capacity to provide comprehensive support for senior-level staff, including
managing and coordinating projects and processes in support of effective business operations.
Proven track record of accurately maintaining detailed records, generating reports,
coordinating meetings, and multitasking within fast-paced atmospheres.
Adept at managing and streamlining administrative processes to reduce errors, improve
accuracy and efficiency, and achieve organizational objectives.
Outstanding interpersonal, customer service, leadership, and organizational skills; thrive
within detail-oriented, deadline-driven environments.
Proficient in Microsoft Office and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.
PROFESSIONAL EXPERIENCE
Office Manager/ Administrative Assistant, 12/17/91 – 5/1/16
Skillfully manage wide-range of office and support tasks,skills to manage customer service,data entry,invoicing,inventory control,merchandising,and purchasing.Respond to customer inquiries in person and over the phone;liaise with cross-functional teams in support of customer needs.Manage calendars for two bosses, and two executive managers, including meetings / appointments.
● Identified areas for improvement in policies, procedures, and business processes and
delivered strategic recommendations to senior management on key issues.
● Facilitated development of office operations manual; trained new administrative Personnel
After retirement:
Professionally
Home Instead -
Caregiver
8/3/21 to 3/30/23
Reason for leaving was difference of opinions with Owner's of particular franchise on Livingston Avenue in Columbus.
Crossmark
2/23/23 to present
Basically cross checking products at CVS, Kroger & Walmart for actual manufacturer.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate