Summary

JINCY ABRAHAM

+1-437-***-****

email:ad0ddn@r.postjobfree.com

Well-qualified Customer Service Supporter, currently pursuing Post Graduate in Human Resource and Business Administration with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Skill Highlights

• Negotiation

• Prioritizing Calls

• Complaint Logging and Resolution

• Complex Product Knowledge

• Sales and Up selling

• Customer Complaint Resolution

• MS Office Suite

Professional Experience

Part- Time Crew Member August/2023

Mc Donald’s, Brampton, Canada

• Grievance Handling and Redressal

• Public Speaking

• Great Listener

• Time Management

• G- suite

• Quality Assurance

• Product Knowledge

• Flexibility

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.Worked front counter, drive-thru and other areas.

• Worked well with teammates and accepted coaching from management team.

• Took orders, prepared meals, and collected payments.

• Collaborated with team members to complete orders.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Cleaned and maintained all areas of restaurant to promote clean image.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Prepared products following restaurant, health, and safety standards and procedures.

• Packaged menu items into bags or trays and placed drink orders into carriers.

• Stocked shelves to organize aisles in assigned department. Customer Service Associate November/2020 to June/2023 Reliance Digital, India

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided product and service recommendations to guide customers on products to meet varying needs.

• Handled billing and payment issues following guidelines, resolving disputes properly.

• Increased revenue by cross-selling and up selling products and services.

• Developed and actualized customer service initiatives to decrease wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offering advice and assistance to customers, paying attention to special needs or wants. Education

• Post Graduate in Human Resource and Business Administration ( Currently Pursuing ) Algoma University, Brampton, Ontario, Canada

• Certificate course in Food Production and Patisserie Institute of Hotel Management, Chennai

• Bachelor of Arts: History and Tourism (2015-2018) Stella Maris College, Chennai, Tamil Nadu, India

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