Customer Service Store Manager
Resume:
Anthony Palladino
Longwood, Florida *****
Email: **********@*****.***
Opportunity to demonstrate experience and pursue advancement in the pharmacy and medical cannabis industry.
Professional Experience
January 2023 - Present
Senior Sales Manager APEX Roofing and Restoration – Longwood
Provides leadership to the sales team. Motivates and encourages sales team to ensure quotas are met. Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
Responsibilities also include running leads, prospecting, estimating projects, measuring roofs, creating work orders, taking photos for insurance claims, and good communication with the customers and other staff members.
November 2020 – December 2022
Dispensary Manager Trulieve – North Orlando
The Store Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned store. The Store Manager should support and motivate employees to perform at their highest while staying in compliance with the DOH and internally approved Standard Operating Procedures. You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the 'yes' mentality.
KEY DUTIES AND RESPONSIBILITIES
• Maintain the highest level of presentation, customer service, and compassion to all patients
• Plan and implement strategies to drive service standards and attract new customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Perform monthly, quarterly and annual sales reviews and provide suggestions for improvement to the Area Manager
• Create reports, analyze and interpret retail data, such as revenues, expenses and competition
• Conduct regular audits to ensure the store is functionable and presentable • Review, maintain and update all departmental SOP’s and assure that any changes are communicated to employees and the most recent SOP versions are available
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Patient Consultants
• Monitor retail operating costs, budgets and resources
• Monitor and maintain store inventory
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning, handle complaints from patients
• Research emerging products and use information to update the store’s merchandise
• Schedule and analyze employee work times to ensure the store has adequate coverage daily
November 2019 to October 2020
Dispensary Manager Orlando Curaleaf
March 2018 to November 2019
Dispensary Manager Daytona Curaleaf
As Dispensary Manager, ensure that the dispensary department operations are in compliance with the DOH and internally approved Standard Operating Procedures (SOP's). The Dispensary Manager collaborates with the Regional VP of Retail and leadership team to develop, document and implement practices, policies, and strategies that support a performance and results-driven culture. Duties also Included:
Maintaining highest level of presentation, customer service, and compassion to all patients
Responsible for managing the dispensary department in a manner that supports the organizations mission
Provide departmental leadership to assure that all departmental operations such as admissions, patient consulting, product dispensing, cash management, inventory management, inventory auditing, outreach, marketing and ordering are functioning with integrity and in the most cost efficient, compassionate and compliant manner
Perform monthly, quarterly and annual sales reviews and provide suggestions for improvement to the Executive Director
Responsible for ensuring vigilance, adherence and departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations including but not limited to confidentiality, training, patient record keeping, submissions of reports, preparation of policies and procedures, acting as a departmental contact person for regulators and law enforcement personnel
Reviewing, maintaining and updating all departmental SOP's and assuring that any changes are communicated to employees and the most recent SOP versions are available 24/7 for planned and unplanned audits by regulators and organization management
Overseeing and ensuring cash management procedures are being followed including, transacting, opening, closing, depositing, reporting, maintaining and reconciling cash with all departmental SOP's
Development of 29 Curaleaf Employees
Medical Marijuana Accomplishments
03/18 Opened the Daytona Curaleaf
Daytona became one of the top 5 stores in the state
11/19 Moved to the East Orlando Curaleaf Delivery Hub
Streamlined the drive thru service as well as their delivery system
Re-trained problem employees thru proper leadership and direction
Won an award for cleanest dispensary in the state
Was chosen to train managers and regionals
Helped open new locations and perform relief work at others
Moved the location into the top 3 in the state for sales by exceeding sales goals
Mastered Biotrack, Data Owl and Leafly
September 2014 to February 2018
Olympia Pharmacy – Orlando, Florida
Pharmacy Buyer/Quality Control
Responsible for the inventory and storage of all chemicals, lab supplies (sterile, non-sterile, hazardous), negotiating pricing of chemicals and supplies for maximum savings. Duties also included:
Managing non-sterile lab employees
Teaching of Ratios and pharmacy compounding
Managing and adjusting Standard Operation Procedures
Maintain and file all Certificates of Analysis, Pedigrees, Certificates of Conformance and Material Safety Data Sheets
Monitored life of chemicals and processed their destruction at end of life
Monitored cleaning and Temperature logs
Maintained pickup of Sharps containers, Hazardous clothing and provide proper disposal of all client documents
Sales Team Assistant
oProvided input with pricing and formulation guidelines (legalities, ratios, conversions)
May 2004 to September 2014
Universal Compounding Pharmacy Inc – Winter Park, Florida
Compounding Pharmacy Technician
Responsible for the compounding of all pharmaceutical orders. Compounded new formulations of HRT and Veterinary medications. Managed employees in the lab.
September 2003 to April 2004
Treasure Coast Pharmacy – Port St. Lucie, Florida
Front End Manager
Responsible in ensuring all Rx prescriptions were filled as ordered. Ensured all orders were processed in a timely manner. Point of contact on all phone inquiries from Clients and Dr. Offices regarding:
Pricing of medications
Calculating formulations
Guidance with conversion ratios
Providing advice to physicians
September 2000 to September 2003
Signature Pharmacy – Orlando, Florida
Front End Manager
Responsible in ensuring all Rx prescriptions were filled as ordered. Ensured all orders were processed in a timely manner. Point of contact on all phone inquiries from Clients and Dr. Offices regarding:
Pricing of medications
Calculating formulations
Guidance with conversion ratios
Providing advice to physicians
November 1998 to September 2000
Homecare America/Orlando Regional Healthcare Systems – Casselberry/Sanford, Florida
Assistant Manager/Inventory Coordinator
Responsible for assisting the Store Manager in achieving targeted retail sales goals and business plan. Responsible for financial aspects, (supervisor authorizations, bank deposits, petty cash, register closeouts, and all store reports). Duties included interviewing and hiring of store personnel. Provided appropriate direction and coaching to employees in the daily performance of their jobs. Maintain minimum stock quantities, receive and inspect inventory, and insures proper pricing and rotation of inventory. Perform product research on the EPIC system as required.
August 1996 to November 1998
Healthscript Pharmacy/Orlando Regional Healthcare Systems – Orlando, Florida
Pharmacy Buyer/Certified Pharmacy Technician
Responsible for maintaining appropriate inventory levels of all drugs/supplies to achieve a maximum inventory turnover rate and compliance with budget limitations. Assisted in the development and awarding
of bids and contracts. Determined the most cost-effective vendor for daily pharmaceutical ordering. Monitored billingon all negotiated contracts, orders, and invoices.
Started Lymphodema compression program. This entailed working with vendors that supplied lymphodema compression garments, patients, and medical personnel inside ORHS. Coordinated and scheduled training with vendors for pharmacy personnel.
Initiated process for managing inventory of supplies kept in the warehouse.
Education/Background
Associate in Arts Degree – Valencia Community College 1999
Certified Pharmacy Technician
Certified Compression Hosiery, mobility, home patient room, bath safety, respiratory, diagnostics, and orthotics
Experienced in Zadall Computer Systems
Pharmacy Compounding
Microsoft Word/Excel
Experienced in Biotrack
Experienced in Data Owl
Experienced in Leafly
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