Joelys Marie Santiago

*** ***** *** ***** **, ***15 223-***-**** ad0d9v@r.postjobfree.com

Excellent written and verbal communication skills

Detail-oriented with strong time management and organizational skills

Professional experience in a fast-paced environment

A confident personality and forward thinker to solve problems

Experience in expertly handling sensitive materials and confidential matters

Results driven

Strong initiative to learn and grow

Strong organizational skill

Analytical skill

Technology savvy with proficiency in both Mac and PC systems Proficient with MS Office: Word, Excel, PowerPoint, Outlook / Proficient with Zoom, Teams, Proficient in Spanish,typing, Deductive reasoning, Improvement recommendations, Best practices and methodologies, Material selection, Bilingual, Computer skills, Quality oriented, Inspection, Time management, Relationship building, Basic math, Communication, Reliable and trustworthy, Problem resolution, Leadership, Conflict resolution, Correction plans, Safety procedures, Inspections and audits, Critical thinking, good listening skills,

EXPERIENCE

Quality Control Inspector, Fedex supply chain, July 2015-2019 York, PA

Documented nonconformities immediately and recommended techniques for prompt resolution.

inspected quality of finished products, making minor repairs to meet project expectations.

Conducted quality audits and root cause analysis and coordinated government inspections, quality testing and training work.

Wrote detailed reports outlining performance, quality and defect rates.

Completed and signed off on repair and maintenance documentation for submission to Quality Assurance.

Trained newly hired employees by explaining company procedures, job duties and performance expectations

Completed non-destructive tests and visual inspections continuously.

Developed and implemented best practices for defect prevention and continuous improvement.

Consulted with engineers to resolve quality, production and efficiency problems. Quality Assurance Analyst, Fedex Supply Chain, December 2019-2020 York, PA

● Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.

● Managed onsite testing for customers as required by project's specifications.

● Allocated complaints to governing departments for investigation and tracked resolution times

● Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.

● Produced test scripts for new automated software testing rounds.

● Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork

● Constructed tools for auditing teams to complete compliance assessments

● Prepare new hired package

● data entry of all training

● update SOPS training for associate and management Recruiter, Employed Bridge 2020-2021

Harrisburg, PA

● identifying future hiring needs

● designing job descriptions

● sourcing candidates through databases and social media

● conducting interviews

● filing paperwork

● keeping abreast of employment law and legislation

● answer calls

● answer email

Inventory Control Coordinator, DHL Supply chain 2021-Current Manchester, PA

● Analyze data and transactions for root cause analysis using excel spreadsheets

● Complete physical inventories and compile/analyze reports

● Verify and reconcile inventories of the customer, their suppliers, and of DHL

● Act as an interface between customer support, suppliers and customer management on inventory issues for resolution

● Reconcile and data entry into customer’s system of record and the WM System

● Investigate any/all shrinkage of inventory and advise departmental manager

● Monitor failed transactions and physically reconcile discrepancies

● Compile and maintain cycle count data for management reports to customer

● Monitor and key data for several in-transit buckets within SAP for finance department reporting EDUCATION 2015 Colegio Lazaro Puerto rico

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