Jo Ann Dowrick

Director of Housekeeping

Millsboro, DE 19966

ad0d8c@r.postjobfree.com

+1-610-***-****

I train my employees so well, they can go anywhere. I treat them so well, they stay! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director of Housekeeping

The Bellmoor Inn and Spa - Rehoboth Beach, DE

October 2018 to Present

Completed schedules, shift reports and other business documentation. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Evaluated employee performance and developed improvement plans.Communicated repair needs to maintenance staff. Drove improvements to workflow and room turnover with hands-on, proactive management style. Placed orders for housekeeping supplies and guest toiletries. Directed team of 20 personnel in busy five star hotel with 78 rooms. Trained and mentored all new personnel to maximize quality of service and performance. Worked with front desk to respond promptly to all guest requests. Greeted and welcomed all hotel guests with a smile. Maintained controls over the inventory for optimal budget tracking. Improved customer service ratings through Trip Advisor. Worked with the J1 students training and mentoring them on a business and personal level. Attended conferences regarding the J1 program and continued to learn new ways to have a successful team and welcoming them to our number one hotel in Rehoboth Beach. Held weekly meetings to keep the communication lines open and encouraged feedback from my two assistants.

Assistant Executive Housekeeper

Atlantic Sands Hotel and Conference Center - Rehoboth Beach, DE March 2018 to September 2018

3 star hotel with 180 rooms. Opened the department daily at 7am. Did the schedule and distributed keys to housekeepers and housemen. Organized and purchased supplies on a weekly basis. Inspected rooms to maintain a high level of cleanliness in and around the property. Trained new employees thoroughly and encouraged them to be a team player. Documented and logged lost and found items. Worked together with the front desk to clear rooms and do the due outs in a timely fashion. Never missed a deadline, I enjoyed the fast paced environment and challenge of having the arrivals completed before check in time. Housekeeping Supervisor

Bethany Beach Ocean Suites Residence Inn by Marriott - Bethany Beach, DE July 2016 to November 2017

Five star hotel with 112 rooms. Responsible for opening the department each morning, delegate keys, complete the boards in a timely manner to ensure the housekeeping staff will be on the floor at the start of their shift. I have a very flexible schedule, allowing me to work early in the morning, late evenings and all holidays. Linen count was accurately done on the first of each month. Keeping track of the inventory stock on hand so we never run out of supplies. Training the staff thoroughly to ensure a high level of cleanliness. Held weekly meetings with the staff to keep communication, goals, and expectations on the forefront. Kept the weekly schedule for all staff personnel well balanced to cover the needs of the hotel as the the forecast varies.

Housekeeping Supervisor

Wyndham Vacation Rentals - Bethany Beach, DE

March 2016 to July 2017

Completed schedules, shift reports and other business documentation. Evaluated employee performance and developed improvement plans. Communicated repair needs to maintenance staff.

Drove improvements to workflow and room turnover with hands-on, proactive management style. Trained and mentored all new personnel to maximize quality of service and performance. Recruited and trained new members of the guest service team. Collaborated with maintenance and housekeeping

Resolved service-related problems in a timely manner. Quality Assurance Manager

Clean Net of Philadelphia - Bala - Cynwyd, PA, US

June 2010 to April 2013

Successfully managed production activities so all orders were shipped on time. Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Managed documentation of and training on production procedures and work instructions. Maintained and communicated daily productivity and shipment reports for all departments. Verified that all process control parameters were being documented and followed at all times. Immediately addressed all expired product dispositions. Planned, directed, coordinated and assigned manpower to meet aggressive production schedules. Recommended and executed quality improvements for production and product quality. Created and updated department work instructions and reports on a regular basis. Addressed all personnel issues promptly and professionally. Education

Business Degree in Business

Pennwood SHS - Lansdowne, PA

September 1982 to May 1984

Skills

• QUALITY ASSURANCE (3 years)

• TRAINING (6 years)

• CUSTOMER SERVICE (10+ years)

• INVENTORY (5 years)

• RECEPTIONIST (2 years)

• Hotel experience (7 years)

• Employee evaluation (6 years)

• Housekeeping management (6 years)

• Experience working with students (7 years)

• Guest services (7 years)

• Purchasing (6 years)

• Environmental services

• Hospitality management (6 years)

• Cleaning (7 years)

• Logistics

• Production Management

• Strategic Planning (6 years)

• Budgeting (4 years)

• Microsoft Excel (10+ years)

• Supervising experience (7 years)

• Office Management (3 years)

• Team Management (7 years)

• Interviewing (6 years)

Additional Information

Skills

Inter-department collaboration Quality assurance

Performance improvements Diligent

Team leadership Skilled negotiator

Employee evaluations Efficient

Inventory management Natural leader

Training and development Hospitality background

Cleaning and sanitation Customer service

Hotel operations and management

Team building

Five-star hotel experience

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