BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

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Pg: 1/7

Summary:

Over 17+ years of experience in Release Management and Application Support. Experience includes leading teams, supporting multiple applications, collaborating with multiple teams, continuously improving processes and delivering value to customers, tracking project status and reporting the same to the project steering committee.

• Comprehensive knowledge of SDLC (Waterfall, Kanban and Agile) having thorough understanding of various phases like requirement, analysis/design, development and testing

• Strong knowledge in ITIL practices in the area of Release, Change, Problem and Incident management

• Highly proficient in Project and Process Management

• Ensured effective communication and relationship between customers, partners, stakeholders and all business units

• Experience in ability to work and deliver against stringent deadlines

• Experienced in leadership roles, building teams, mentoring team members and being accountable for team deliverables

• Possess knowledge on DevOps, Web API, Azure, AWS, and Google cloud platforms

• Support change management at the organizational level

• Excellent communication, interpersonal, intuitive and analytical skills

• Expertise in customer support in resolving technical issues and training end users

• Experience working within an onshore/offshore support environment and coordinating offshore delivery Release Management:

• Successfully rolled out multiple Enterprise level/ Large scale releases

• Track application releases through the Test, UAT, and Production phases of the SDLC

• Understand the business goals and plan the releases accordingly

• Preparation of Release calendar by coordinating with all the application teams, Vendor management teams, and Infra Structure teams to avoid the overlap of release dates with Server/database upgrades, month-end cycle runs, etc.

• Create/Maintain Release Plan, Release management procedure and Release metrics

• Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

• Participating in CI/CD Pipeline implementation, or Continuous Integration/Continuous Deployment

• Activities related to configuration management, such as CMDB and software licensing maintenance

• Escalate the release delay if it goes beyond the predefined guidelines and coordinate with the application team to resolve it

• Interfaced with client senior management and steering committees regarding current status of project

• Define and periodically review the effectiveness and efficiency of the problem management process

• Organize RCA meetings to discuss any production implications and brief the leadership team

• Maintain a release repository that documents standards and procedures for releases across applications

• Manage all the required release artifacts that meet quality standards for audit compliance

• Evaluate performance metrics against the defined critical success factors and institute actions to correct shortcomings or further streamline the process as necessary

• Coordinated the software release process between the Engineering and QA teams that reduced rework and increased the availability percentage of software updates to 24/7 internal and external customers BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

ad0d86@r.postjobfree.com

Pg: 2/7

Support Management :

• Strong experience in providing L2 & L3 support of various applications in Unix/Linux/Windows environments

• Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem

• Participate and drive SWAT calls to address of high priority incidents and provide resolution by coordinating and communicating across multiple technical and non-technical teams which include application, infrastructure, third party vendors and business units

• Implement process improvements to decrease release window

• Excellent Problem Solving skills in providing solutions with less turnaround time well ahead of SLA

• Escalate unresolved incidents to external support, e.g. Software and Hardware Vendors

• Provide post-implementation support and provide timely resolution of issues

• Technical skill set includes Microsoft .NET, SQL Server, Oracle, Crystal Report, SSIS, SSRS, JavaScript, jQuery, CSS, XML, HTML, Autosys, Control-M and VB 6.0

• Preparing and presenting Monthly and Quarterly governance deck to client management which projects System Availability Report, RFC trend, MTTR, Incident/SR/WO Influx, SLA Compliance, Work Order Statistics, Data Change Request Influx, Status of DB, OS & Technology upgrades

• Promptly maintain and update the DR, BCP, Application runbook, KEDB (Problem resolution document), Active batch schedules, SPC, DUC and Interface documents as and when require

• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with higher Management, Developers and QA engineers

• Participate and drive SWAT calls to address of high priority incidents and provide resolution by coordinating and communicating across multiple technical and non-technical teams which include application, infrastructure, third-party vendors and business units

• Provide pre and post-implementation support and provide timely resolution of issues

• Ensure proper alerts and analytics are established for proactive monitoring of applications

• Expertise in customer support in resolving technical issues and training end users

• Excellent backend skills in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, Rules, Defaults, user-defined data types, Cursors and function Technical Skills :

Languages & Technologies C# & VB.Net, ADO.NET, Web Services, VB 6.0, HTML, VB Script, Python Databases & Tools MS SQL Server, MS-Access, SSIS, Oracle, Jenkins, SharePoint Microsoft Utilities MS Word, Excel, PowerPoint, Project, Visio Source Control & Other Utilities SVN, MS VSS, TFS, GitHub, IIS 10, SSRS, Crystal Report Operating Systems Windows 7/10, Server 2016, UNIX, Linux Project Management and ITSM

Tools

PPM (Project Portfolio Management), JIRA, Confluence, Remedy, TSRM/Tivoli, ServiceNow(SNOW), SCCD

Experience:

Release Manager, Cognizant Technology Solutions May 2019 to Mar 2022 Project Profile: Aerospace

Client: AIG; Berkeley Heights, New Jersey

Technical Proficiency: Windows, .NET, JAVA, Angular JS, Oracle, SQL Server, Jenkins, GitHub, DevOps, ServiceNow, PPM (Project Portfolio Management), JIRA, Confluence, SharePoint, MS Project Plan, MS Visio Project Description:

Aerospace is an agency that provides insurance related to aircraft that may include airports, people who flew in the aeroplanes, people who rents the aircraft, satellites, drone, manufacturer who makes the parts for the aeroplanes etc.

BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

ad0d86@r.postjobfree.com

Pg: 3/7

Responsibilities:

• Planning, Scheduling and Managing deployments (Planned Releases, Emergency and Planned Code patches, OS patches, etc. for different environments like DEV/QA/UAT/PROD)

• Preparation of Release calendar by coordinating with all the application teams

• Holding regular release meetings to coordinate application releases and reviewing schedules across application teams

• Participating in Agile/Scrum ceremonies like daily standup, sprint planning and sprint retrospective

• Managing Release Plan, Artifacts, Status and Communicate to all stakeholders

• Managing all the required artifacts in PPM(Project Management tool) for audit compliance

• Prioritizing the respective release, from planning till post-deployment using SNOW and PPM

• Working with application team leads to understand the impact of branch and code merges

• Working with business stakeholders to identify and mitigate risks in meeting deadlines

• Assessing the readiness of production releases and issuing Go/No-Go decision for production deployments

• Managing relationships and resolving constraints between development, QA and deployment teams

• Preparing Go-Live checklists and rollback procedures, including any feature specific deployment plans

• Preparing and distributing release roadmaps for current and future production deployments with all stakeholders

• Conducting retrospectives to confirm adherence to best practices and to identify areas of improvement

• Researching the latest trends in DevOps and release management best practices to identify areas of improvement

• Working with ITSM to improve change failure rate and time to restore service by prioritizing and tracking defect resolution through the full SDLC

• Maintaining release history and Knowledge Management. Create and maintain Artifacts in JIRA and PPM

• Find and fix complicated deployment and scheduling issues involving Engineering and Operations teams

• Providing release-related metrics to management for their reporting purposes

• Coordinating with the offshore team to bridge knowledge gaps and ensure smooth execution of nightly deployments

• Coordinate with Development and QA teams to prepare and deploy the Artifacts

• Identifying Collision across releases through weekly review meetings with QA Leads and Application release teams

• To facilitate concurrent development efforts, manage version control and source code branching mechanisms.

• Manage post productions issues to closure and perform appropriate handoffs

• Guiding the team on addressing release challenges and maintaining procedures that complies with ITIL Standards

• Providing operational reports and weekly metrics reflecting the planned and upcoming releases and their associated impacts and risks

• Maintaining a release repository that documents standards and procedures for releases across applications Sr. Tech Lead, Cognizant Technology Solutions May 2016 – Apr 2019 Project Profile: Emblem Health BPAS

Client: Emblem Health; Water Street, New York

Technical Proficiency: Windows 7 and 10, ASP.NET, SSIS, SSRS, VBScript, XML, JIRA, Framework 4.6, SQL Server 2016, Oracle, TFS, VSS, jQuery, MS Visio

Project Description:

Emblem Health has various applications in Towers like E-Commerce, Tools, Sales, Finance and Claims which requires support for its operations including end to end Health plan workflow. These applications deal with maintaining Hospital, Medical and Dental claims, Broker commission, Bill payments. There are few internal applications for the monitoring the workflow notifications within Emblem Health. BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

ad0d86@r.postjobfree.com

Pg: 4/7

Responsibilities:

• Handling L2 and L3 production incident tickets/problem tickets/service requests

• Performing analysis during production outage and providing permanent solution to address the issue

• Monitoring batch jobs, fixing failed jobs by deploying scripts, and scheduling jobs

• Debugging the C# code during job failures including the backend stored procedures

• Providing on-call support whenever there is a need

• Monitoring the SCCD (ITSM tool) queue for the assigned tickets and resolving them within defined SLA

• Working on enhancements across the Emblem Health applications on .NET, SQL Server and Oracle and promoting the changes to MS Visual Source Safe and TFS

• Co-ordination with various internal, external stakeholders and offshore team to ensure seamless delivery

• Creating SSIS packages to import data from Excel, OLE DB Source and Flat Files and debugging SSIS packages, Performance tuning on slowly running SSIS Packages and Maintaining existing SSRS reports and performing enhancements

• Attending CAB calls representing the production changes and implementing the changes in the production

• Incident management by participating in SWAT call by bringing necessary technical, management and business contacts required for incident resolution

• Monitoring the file transfer jobs and ensuring the files are correctly uploaded to the SFTP server

• Taking care of the applications under the tower such as E-Commerce, Tools, Sales, Finance and Claims

• Implemented permanent fixes in the production environment and reduced the number of incidents

• Conducting trainings to offshore team on new system implementations and processes

• Spearheaded the Problem Management team and coordinated with various stakeholders to arrive at optimistic solutions

• Assisting with Metrics and KPI Reporting

• Identifying pain areas or potential areas of concern within the applications and assist in Problem Management

• Creating DML’s per business need and co-ordinate with DBA to get them executed in Production region

• Following ITSM protocols, directed incident, problem and change management, incident root cause analysis, and defect elimination plans. Automation of manual tasks to improve team performance Sr. Tech Lead, Cognizant Technology Solutions Oct 2015 to Apr 2016 Project Profile: TMG Standard Data Conversion

Client: TMG Health; Jessup, Pennsylvania

Technical Proficiency: ASP.NET (C#&VB), ADO.NET, SSIS, XML, Windows 7, SQL Server2008 & 2016, jQuery, Framework 4.5

Project Description:

TMG Health is in the continues process of merging/migrating the data from various client database to its centralized FACETS database. The data in client database can be in different format from the FACETS database. It is also possible to have various rules, values, codes and data relation difference in the source and destination database. These projects are used to convert the different format inputs into FACETS supported format. This application follows a standard process across all the clients for their data conversion. Client has multiple types of applications used for their business and these projects are aimed at providing support for applications using .NET and MS SQL Server.

Responsibilities:

• Developing/Enhancing applications based on the requirements using .NET framework 4.5, C#.NET, ADO.NET, XML, SQL Server 2008/2012 and Visual Studio .NET 2010

• Enhancements to WCF Services and WPF controls in case of any change requests

• Developing source code according to design

BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

ad0d86@r.postjobfree.com

Pg: 5/7

• Fixing defects according to requirement changes

• Creating DB objects like tables, views, SP’s, functions and DB triggers to meet the business requirements

• Modifying existing SQL stored procedures to include new functionalities requested in the enhancements.

• Monitoring the SNOW (ITSM tool) queue for the assigned tickets and resolving them within defined SLA

• Working on change requests on the existing process for incorporating new clients into the system

• Provided support for the existing stored procedures under maintenance for fixing issues

• Co-ordinating with various internal, external stakeholders and offshore team to ensure seamless delivery

• Working with QA team to come up with test cases and support them in testing activities

• Setting up the deployment plan and support deployment activities

• Creating ad-hoc SQL reports from the tables and sharing with business team for critical decisions Tech Lead, Cognizant Technology Solutions Jan 2014 – Sep 2015 Project Profile: Anthem Sales Compensation System (ASCS) Client: Anthem Inc.; Mason, Ohio

Technical Proficiency: Windows Server 2008, Java, SQL Server 2008, SSIS, SVN Project Description:

Anthem Sales Compensation System (ASCS) is the financial application which holds the Agent details of North East and Central regions of WellPoint Inc., this application holds the individual Agent details, Policies and Premiums for calculating the commissions for the individual agents. There are several batch jobs deployed for loading the agent details from various systems, feeding data to various outbound systems and for commission calculations. The batch jobs are deployed in SSIS packages and Database is in SQL Server 2008. Responsibilities:

• Handling L2 and L3 production incident tickets/problem tickets/service requests

• Analyzing the business and technical requirements for the enhancements

• Code development in VB satisfying the business requirements

• Preparing and executing the SQL Queries for running various reports to pull agent details, premiums, commissions and various suspense and payment tables

• Monitoring the “TSRM” (ITSM tool) queue for the assigned tickets and resolving them within defined SLA

• Performing code reviews

• Performing DML’s to apply data patches

• Performing unit testing and coordinating with QA team for system testing activities

• Co-ordinating with Onshore point of contact and lead the delivery from offshore

• Supporting the code deployment

Production Support Lead, Cognizant Technology Solutions Jan 2011 – Dec 2013 Project Profile: New York Broker Commission System (NYC) Client: Anthem Inc.; Mason, Ohio

Technical Proficiency: UNIX AIX 6.1, Oracle E-Business Suite Release 12.1.1, Oracle Database 11g Enterprise Edition Release 11.2.0.1.0

Project Description:

NYC is a client server Web based online and batch system, using Oracle Financial Apps an ERP package as it's front end and Oracle, MS Access as it's back end. NYC system is designed to view the NY state Brokers, Accounts, License and Group Information and also to calculate the monthly commissions for the brokers they already sold Anthem products in the NY State alone. It has been designated the enterprise solution commission system. BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

ad0d86@r.postjobfree.com

Pg: 6/7

It processes membership data daily for all business divisions (individual, group health, dental, vision and life) from a single system called CS90. Monthly, it receives and processes premium feeds from these systems and calculates the broker commissions, bonus amounts, overrides, manual checks and advances. Responsibilities:

• Handling L2 and L3 production incident tickets/problem tickets/service requests

• Analyzing the business and technical requirements for the enhancements

• Code development in VB satisfying the business requirements

• Preparing and executing the SQL Queries for running various reports to pull agent details, premiums, commissions and various suspense and payment tables

• Co-ordinating with Client, Onsite and Offshore team members during the agent commission calculation process and schedule various SSIS batch jobs

• Monitoring the “TSRM” (ITSM tool) queue for the assigned tickets and resolving them within defined SLA

• Performing the required code changes as per the change ticket requirements

• Performing unit testing and co-ordinate with QA team for system testing activities

• Co-ordinating with Onshore point of contact and lead the delivery from offshore

• Supporting the code deployment

Developer, Sakthi Sugars Ltd; Coimbatore, India Jun 2007 – Dec 2010 Project Profile: NCD – Non Convertible Debenture

Technical Proficiency: ASP.Net(VB), SQL Server 2005 Project Description:

NCD is developed for Shares Department, which deals with Sakthi Sugars debentures. This system is designed for day-to-day business activities in deposit section such as receiving applicant details, allocating and transferring the amount received from the applicant with respect to fund. Calculating interest amount for all the quarters and deducting TAX for corresponding applicant are also taken care by this software. Reports are generated using Crystal report.

Responsibilities:

• Study and analysis of business requirements

• Involved in preparing requirement specifications, design specification

• Involved in Database design and forms development

• Stored Procedures creation

• Perform unit testing and co-ordinate with QA team for system testing activities

• Co-ordinate with Onshore point of contact and lead the delivery from offshore

• Supporting the code deployment

Developer, Sakthi Sugars Ltd, Coimbatore, India Jan 2006 – May 2007 Project Profile: Crystal BMS [ ERP ]

Technical Proficiency: ASP.NET(C#), SQL Server 2005 Project Description:

Web based Enterprise Management Solution linking end to end activities with special focus on finance and distribution of conventional manufacturing unit with multi location operation. Finance module will take care of all accounts related entries and their impact on the whole system. Total flow of money (Cash/Bank) and total expenditures will be reflected here. Distribution module automates operations related to stock maintenance and inventory management which includes sales and purchase of materials.

BALAMURUGAN SUBRAMANIAM Cell: 570-***-****

ad0d86@r.postjobfree.com

Pg: 7/7

Responsibilities:

• Study and analysis of business requirements

• Involved in forms development

• Involved in creating stored procedures for corresponding reports

• Validating client side through Java Script

• Perform unit testing and co-ordinate with QA team for system testing activities

• Supporting the code deployment

Software Engineer, Phoennix IT Solutions, Coimbatore, India Jan 2005 - Dec 2005 Project Profile: Helpdesk

Technical Proficiency: ASP.NET(C#), SQL Server 2000 Project Description:

Help Desk is developed for Sakthi Sugars, for their Trouble ticket solution. The scope of the project is to track all the trouble ticket from the user, Along with the status of each and every ticket. The user logs in and submits ticket/Views ticket. Based on the user’s request, the administrator will assign a technician to each ticket. On the other side the technician will view the ticket and provide hardware, software, network or any other applicable solution. Knowledge based information is also provided by the system. Responsibilities:

• Key member of the team in migrating the application from dot net framework 1.1 to 2.0

• Study and analysis of business requirements and conducting the status update meetings

• Responsible in uploading project files from Team members

• Involved in Database Design.

• Involved in creating stored procedures for corresponding reports

• Validating client side through Java Script.

• Perform unit testing and co-ordinate with QA team for system testing activities

• Supporting the code deployment

Education :

Degree/Course Institution Name

Bachelor of Engineering- Electronics & Communication Bharathiar University, Coimbatore, India Diploma in Computer Technology State Board of Tech Education, Chennai, India

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