Michael J Hericks

*** ****** **** *****

Holmen, Wisconsin 54636

608-***-****

ad0d7m@r.postjobfree.com

PROFESSIONAL SUMMARY

I have spent most of my professional career in sales with experience in sales, sales training, sales management, store management, and customer service, mainly in the communications industry.

SKILLS

I am very well versed in the sales process, leading and teaching others as it pertains to sales. I also have years of experience in leadership and management as it pertains to a retail environment. I can effectively coach and teach others to help them grow and achieve success as it pertains to sales and customer service. I am able to navigate through scheduling, inventory, team leadership, team building, coaching, and other operations, as it pertains to the retail environment, successfully. WORK EXPERIENCE

12/2021 to 6/2023

BeMobile, Verizon Authorized Agent

Tomah, Wisconsin

Sales Associate

• Answer questions regarding the store and its merchandise.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Demonstrate use or operation of merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Estimate quantity and cost of merchandise required, such as paint or floor covering.

• Exchange merchandise for customers and accept returns.

• Greet customers and ascertain what each customer wants or needs.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Place special orders or call other stores to find desired items. 12/2020 to 6/2021

• Prepare merchandise for purchase or rental.

• Prepare sales slips or sales contracts.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

• Ticket, arrange and display merchandise to promote sales.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Mobily, AT&T Authorized Agent

Tomah, Wisconsin

Store Manager

• Answer questions regarding the store and its merchandise.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Demonstrate use or operation of merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Estimate and quote trade-in allowances.

• Estimate quantity and cost of merchandise required.

• Assign employees to specific duties.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.

• Enforce safety, health, and security rules.

• Establish and implement policies, goals, objectives, and procedures.

• Estimate consumer demand and determine the types and amounts of goods to be sold.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

• Hire, train, and evaluate personnel in sales or marketing 9/2017 to 10/2020

establishments, promoting or firing workers when appropriate.

• Instruct staff on how to handle difficult and complicated sales.

• Inventory stock and reorder when inventory drops to a specified level.

• Keep records of purchases, sales, and requisitions.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Perform work activities such as cleaning and organizing shelves and displays and selling merchandise.

• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Review inventory and sales records to prepare reports for management and budget departments.

Cell Plus, U.S. Cellular Authorized Agent

Sparta, Wisconsin

Store Manager

• Answer questions regarding the store and its merchandise.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Demonstrate use or operation of merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Estimate and quote trade-in allowances.

• Estimate quantity and cost of merchandise required.

• Assign employees to specific duties.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.

• Enforce safety, health, and security rules.

• Establish and implement policies, goals, objectives, and procedures.

• Estimate consumer demand and determine the types and amounts of goods to be sold.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Instruct staff on how to handle difficult and complicated sales.

• Inventory stock and reorder when inventory drops to a specified level.

• Keep records of purchases, sales, and requisitions.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Perform work activities such as cleaning and organizing shelves and displays and selling merchandise.

• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Review inventory and sales records to prepare reports for management and budget departments.

3/2016 to 8/2017 Russell Cellular

Sparta, Wisconsin

Store Manager

• Assign employees to specific duties.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.

• Enforce safety, health, and security rules.

• Establish and implement policies, goals, objectives, and procedures for their department.

• Establish credit policies and operating procedures.

• Estimate consumer demand and determine the types and amounts of goods to be sold.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Instruct staff on how to handle difficult and complicated sales.

• Inventory stock and reorder when inventory drops to a specified level.

• Keep records of purchases, sales, and requisitions.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Review inventory and sales records to prepare reports for management and budget departments.

4/2015 to 3/2016 Russell Cellular

Sparta, Wisconsin

Sales Associate

• Answer questions regarding the store and its merchandise.

• Bag or package purchases, and wrap gifts.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Demonstrate use or operation of merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Estimate and quote trade-in allowances.

• Estimate cost of repair or alteration of merchandise.

• Estimate quantity and cost of merchandise required, such as paint or floor covering.

• Exchange merchandise for customers and accept returns.

• Greet customers and ascertain what each customer wants or needs.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Place special orders or call other stores to find desired items.

• Prepare merchandise for purchase or rental.

• Prepare sales slips or sales contracts.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Rent merchandise to customers.

• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

• Ticket, arrange and display merchandise to promote sales.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

10/2006 to 3/2015 U.S. Cellular

Tomah, Wisconsin

Sales Associate

• Answer questions regarding the store and its merchandise.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Demonstrate use or operation of merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Estimate quantity and cost of merchandise required, such as paint or floor covering.

• Exchange merchandise for customers and accept returns.

• Greet customers and ascertain what each customer wants or needs.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Place special orders or call other stores to find desired items.

• Prepare merchandise for purchase or rental.

• Prepare sales slips or sales contracts.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

• Ticket, arrange and display merchandise to promote sales.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Contact this candidate