ANNA SHELBY

*** ******* **. ********* ** ***** Phone: 769-***-****

ad0d4u@r.postjobfree.com

Professional summary

Experienced in many forms of Customer service including sales, welfare, and Hospitality industry helping enrich the lives of others. I am an active and dedicated team player with an outgoing, positive demeanor and proven skills in establishing rapport with patrons. I am able to adapt quickly, and multitask without hesitation. I have vast knowledge in computer programs such as Microsoft office, adobe illustrator, photoshop, and many more. I Currently residing in Ridgeland Mississippi, and available immediately for consideration. Skill’s

● Communication

● Empathy

● organization

● Conflict Resolution

● TeamWork

● Adaptability

● Decision Making

● Time Management

● Microsoft office

● Adobe illustrator

● Microsoft word

● Microsoft powerpoint

● Microsoft access

● Microsoft excel

● Photoshop

● Leadership

Education

August 2018 - 2019 ● University of Southern Mississippi, Hattiesburg, Mississippi: pursued a Child and Family Studies degree

August 2016 - 2018 ● Holmes Community College, Goodman - Associates Degree Work Experience

The Hyatt, Ridgeland, MS June 2023-Present

At the Hyatt I check guests in and out and maintain the front desk area. I also work the phones, use programs such as Opera, Qura, and Cornos. Edelweiss Lodge and Resort, Garmisch-Partenkirchen, Germany July 2021-May 2023 This is a fifteen month contract for ages 18+ working for a United States Military hotel in Germany. I helped maintain safety and wellness, for military families while the families reunite, and vacation. My duties included cleaning the main public areas, guest rooms, cabins, and campground area. I even learned how to order merchandise, write SOP’s, and complete flash reports.

David’s Bridal, Madison MS January 2021-July 2021

As a dress specialist, I worked with brides to find the perfect dress and in addition for the whole bridal party.

St. Dominics Gift Shop, Jackson, MS February 2020-December 2020 At St.Dominics I worked the cash register, restocked the floor, greeted customers, and delivered gifts to patients. I also met with sales reps, and helped order new merchandise for the Shop. This job allowed me to be trained in Micros system for cash registers. 2

Justice For Girls, Hattiesburg MS November 2019- January 2020 As a sales associate, I restocked the floor, greeted customers, and worked the cash register.

David’s Bridal, Hattiesburg MS July 2019-November 2019 As a dress specialist, I worked with brides to find dresses for not just them, but also for their whole bridal party.

Corner Market, Hattiesburg MS July 2019

At the Corner Market I popped and packaged popcorn. USM Payne Center Hattiesburg MS January 2018 - August 2019 As a facilities assistant I watched over patrons maintaining safety, and wellness as they workout.

David's Bridal, Madison MS January 2018 - July 2018 As a dress specialist, I worked with brides to find dresses for not just them, but also for their whole bridal party.

Wisteria Gardens, Pearl MS June 2018- July 2018

This was a paid summer internship where I assisted the activities director during activities for the residents.

Volunteer program

Mission Centers of Houston :

Here I worked with all ages and performed duties that varied from mowing the lawn, leading small groups for kids ages 2-18, helping in the food and clothing bank,helping the homeless, and senior adult activities.

Trace Ridge Resource Center: I assist any way needed. Responsibilities range from stocking the food pantry, cleaning and organizing the clothing closet, check in patrons, assisting individuals with applying for WIC, EBT, unemployment and other social programs. One of the goals is to form relationships and help heal and meet the physical, emotional and spiritual needs for people in our local community. References upon request

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