Lynnette Wakefield

Customer Service

Houston, TX 77021

ad0d48@r.postjobfree.com

+1-346-***-****

• To obtain a job in customer service and sales. Experience in high call volume and sales inbound or outbound! Excellent communication skills!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Insurance Agent

Sitel Group - Houston, TX

March 2022 to Present

• Customer Service Inbound Calls

• Quoting New Books Of Business Auto And Homeowners Policy.

• Licensed In Different State’s

Medical Assistant

Maxim Healthcare Services - Houston, TX

January 2016 to Present

Medication and blood pressure control. Wound care and physical therapy . Specialized in quality of life for the elderly. Hospice experience in all ages.

Customer Service Representative

Arise platform - Houston, TX

June 2015 to Present

Receiving calls from customers and providing solutions for there issues on there account. Sales and tech support for some clients through Arise platform .

Supervisor

Aramark - Houston, TX

January 2013 to May 2023

• Ensuring that each stand was properly staff.

• Covered for areas that were understaffed

• Covered for employees needing to take breaks

• Worked with security to have excess cash deposited.

• Provided support for concerts, sports events, and HLS&R.

• Provided Excellent customer service to all customers Education

Associates in Business Management

Houston Community College - Houston, TX

2011 to 2013

High school diploma or GED

James Madison High School - Houston, TX

Skills

• Management (3 years)

• CNA

• Home Health

• Care Giver

• Home Care

• HHA

• Direct Care

• Cna Certified

• Personal Care

• Qmap

• Customer Service

• Microsoft Word (1 year)

• Cash Handling

• Hospice Care

• Alzheimer's Care

• Dementia Care

• Food Preparation

• Meal Preparation

• Patient Care

• Senior Care

• Vital Signs

• Nursing

• Security

• Cleaning Experience

• Laundry

• Memory Care

• Infection Control Training

• Medication Administration

• Hospital Experience

• English

• Insurance Sales

• Office Management

• CRM software

• Customer support

• Communication skills

• Laboratory Experience

• Phlebotomy

• Leadership

• Sales

Certifications and Licenses

Insurance Producer License

Certified Notary Public

TABC

November 2022 to November 2023

Assessments

Call center customer service — Proficient

November 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Protecting patient privacy — Proficient

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Supervisory skills: Motivating & assessing employees — Completed February 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Home health aide skills — Proficient

July 2021

Providing care to patients in a home setting

Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Proficient October 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Management & leadership skills: Planning & execution — Completed October 2022

Planning and managing resources to accomplish organizational goals Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Houston Help Houston

Present

During Hurricane help develop a group to help family get rescue with private boats. Additional Information

Have training in Pt and Ot in there home with elderly and stroke clients.

Contact this candidate