Elde R. Siervo Jr

Block ** Lot ** Katarungan Village 2, Brgy. Poblacion, Muntinlupa City 1776 • 093******** ad0d46@r.postjobfree.com

Work Experience:

Team Supervisor 1

Team Supervisor is not just being responsible for leading but also on how to inspire people to develop for the betterment.

April 11, 2017

Position: Team Supervisor 1

Date Range: May 2, 2020 to October 7, 2023

Work Description: Handling a team of specific LOB and focusing on developing and maintaining the quality of service.

Core and Functional competencies include:

Accountability

Critical Thinking

Motivating Others

Problem Solving

Acts Decisively

Technical Requirements

Position: Agent Support ( CAYAN )

Date Range: Jan 2019 – May 2020

Work Description: Deals with agent calls inquiry, request & follow-ups with billing and services issues in addition to E-mail request.

Core and Functional competencies include:

Problem Solving

Professionalism

Customer Service competency

Analytical

Acts Decisively

Technical Requirements

Position: Customer Care Associate (CAYAN)

Date Range: April 2017 – Dec 2018

Work Description: Take calls and assist customers/merchants with billing and services issues.

Core and Functional competencies include:

Accountability

Critical Thinking

Motivating Others

Problem Solving

Acts Decisively

Technical Requirements

PROFESSIONAL EXPERIENCE

Recovery/Resolutions Specialist

Optum Global Solutions (Aug 2014 – March 2017)

Work Description: Inbound and Outbound Calls of a Health Care provider in the US relating to claims recovery and collections.

Senior Care Associate

ACS Xerox Company (Nov 2012 – March 2017)

Work Description: Inquiries and benefits claims verification/Process Insurance claims

EDUCATION & CREDENTIALS

BS. Mechanical Engineering

Eulogio Amang Rodriguez Institute of Science & Technology

Sampaloc, Manila (2003-2006)

Certifications

Personality Development OPS Support Leadership Training – Asia Premier One Source Inc.

May 21, 2021

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