Denise Putnam

*** ******* **

Arab, Al *****

256-***-****

Objective

A position in a results-oriented company that seeks an ambitious and career conscious person. A position where acquired skills and education will be utilized toward continued growth and advancement. Education

2000-2001 Jefferson State College, Birmingham AL

Courses Studied: History of Telecommunications

Basics of Telecommunications

1991-1994 Shelton State College, Tuscaloosa AL

Courses Studied: Basic Courses, obtained Associates Degree Additional Computer Experience/Training: AS/400, Excel, Metasolv, Microsoft Word, Mas 90, Ua Net, Stars, DOT Certified, Ocean, APT Payroll System, Microsoft office (vers 95, 98, 2000, 2002, XP Prof), Outlook, SAP. Awards received Earthlink Business/Deltacom: Employee of the Month June and December 2002, Dare to Soar 2000, SuperStar Excellence Oct 2010, Dec 2010, June 2011, Sept 2011, Nov 2011, Mar 2012, Aug 2012, Jan 2013 and June 2013.5 YEAR SERVICE AWARD AT DELTACOOM,SANMINA,

Work Experience

Sanmina: 2016-present

Adminsrative Support Team Lead Receive, open, and sort incoming mail. Retrieve invoice copies upon request via archives or electronic files.Archival of hard copy invoices as necessary.Utilizing Excel spreadsheets.Perform other duties and additional tasks as assigned and deemed necessary Earthlink Business: 2010 – 2015

Complex Project Managed Account Order implementation specialist for larger customers 25 locations and greater. Responsible for entering all orders submitted from the Sales Office that requires special attention to detailed orders, into multiple systems and ensure accuracy. Responsible for keying any mid-process issues/changes that may arise to ensure a timely installation. All pertinent information must be entered error-free and must be precise for easy flow process. Ability to work with other departments to ensure and meet customer satisfaction and expectation. UMICORE: 2006 – 2010

Administrative, Accounting, and HR Assistant: Responsible to act in accordance with policies set forth in the current procedure manual. Responsible in assisting USCA management in the administrative, human resources and accounting functions.

Administrative tasks include: Answer and route incoming calls, receive visitors and give directions, organize materials for meetings and conferences, prepare meeting rooms, make coffee, fill water pitchers, make sure meeting facility is neat and clean after all meetings, coordinate reservations and travel schedules and accommodations, pickup, open, date stamp, and distribute incoming mail, mail all outgoing mail daily, Liaison on behalf of General Manager and Accounting/HR Manager, maintain postage meter and other office equipment, create and develop visual presentations for management, place order with florist for occasions as determined by company procedure, requisition of general office supplies, type, edit, proofread and format a wide variety of written materials, delver faxes to management and appropriate department/individuals.

Human Resources tasks include: Compute payroll hours for all employees, assist accounting and HR managers in administering training for employee programs, write and conduct basic computer skills for employee training program, assist accounting/HR manager in benefit administration. Accounting tasks include: Daily input of reactor productions sheets, verify vendor invoices to purchase order and receiving documents, receive goods into MAS90 accounting system, file approved invoice for payment, genera; A/P checks, obtain signature and mail checks, file and maintain those files of paid invoice by vendor name, communicate any discrepancies in vendor invoices directly to the vendor and management. Various tasks: any miscellaneous duties as assigned by Accounting/HR manager, catalog feedback from vendors, maintain effective communication on company matters, swift and smooth handling of assignments, confidential and professional handling of company matters.

Deltacom 2003 – 2006

Order implementation account coordination specialist. Responsible for entering all orders submitted from the Sales Office that requires special attention to detail, Initiate, track and coordinate all orders assigned to me to ensure and correct order entry free of error, Expedite any order with appropriate approval an assist in pushing this order thru the system to ensure customer satisfaction, responsible for catching any issues that my arise in entering this order into MetaSolv production that may cause issues at the time of install, responsible for assisting training new employees on how to enter orders into metasolv production, responsible for any corrections or changes that may arise during the process of the customers order, all pertinent information must be entered error free and must be precise for easy flow process, ability to work with other departments in corrections of current orders, orders already in process, or orders that are presently being installed to meet installation for customer satisfaction. Deltacom 2000 – 2003

Resale CLEC Order implementation specialist for Sprint, Verizon, Century Tel providers. Responsible for quality control of local orders, obtaining all current information from the customer or sales field, verify customers CSR for both new and change orders, enter facilities into the facility database, enter firm order commitment dates and completion notices in order tracker for all new and existing customers and notify the customer of said dates and coordinate, place local orders for both Verizon, Century Tel for new and change orders, work all troubles/corrections associated with notices received, work with all departments, vendors and carriers on a daily basis to ensure customer satisfaction and expectations are met.

Deltacom 1998 – 2000

Bellsouth Resale CLEC order Implementation specialist. Responsible for quality control on all orders, calling customer to verify all the order information submitted is correct, verify customers currently CSR for all new and change orders, enter facilities in the database,, enter firm order commitment dates and completion notices in order tracker for all new and existing customers and notify the customer of said dates and coordinate, work all troubles/corrections associated with notices received, work with all departments, vendors and carriers on a daily basis to ensure customer satisfaction and expectations are met, maintain large spreadsheets for customer base. Designer Plastics 1994 – 1998

Inspector on production floor. Responsible for quality control of all said products References: Available upon request.