Customer Service Representative
Resume:
Renata Smith
Georgetown Delaware
Objective:
I am looking to utilize my exceptional customer service skills and interpersonal abilities in a Front Desk position at a hotel or resort, aiming to enhance guest satisfaction, streamline operations, and contribute to a seamless and memorable customer experience.
Professional Experience:
Cashier/Customer Service Representative
Lowe's Home inprovment
April 2018 to present
● Handled cash transactions accurately and efficiently, providing excellent customer service and resolving any issues promptly.
● Maintained a clean and organized work area, ensuring a pleasant shopping experience for customers.
● Trained new staff on company policies, procedures, and customer service standards.
● Collaborated with the team to meet sales targets and enhance overall store performance.
● Managed returns, exchanges, and refunds in accordance with company policies, maintaining a high level of customer satisfaction. Customer Service
Walmart 10/2017 until 08/2017
● Assisted customers in finding products and making purchasing decisions, providing product knowledge and excellent customer service.
● Conducted inventory management and restocking, ensuring products were readily available and displayed attractively.
● Participated in visual merchandising to enhance store aesthetics and drive sales.
● Utilized the point-of-sale system to process transactions, handle cash, and manage daily cash reconciliations.
● Actively engaged in team meetings and training sessions to enhance product knowledge and customer service skills.
Dutch wonderland/Hershey Park Seasonal 2005-2018
Cash Office Assistant, Retail/Guest support and Mascot
● Count, sort, and record cash from various revenue sources, ensuring a balanced and accurate count at the end of each shift.
● Collaborate with fellow performers and production staff to enhance the overall entertainment experience.
Central Penn, Child Care Center Supervisor
● Design and implement age-appropriate educational and recreational activities to stimulate children's cognitive, physical, and social development.
● Collaborate with the team to create a structured daily schedule, balancing learning, playtime, meals, and rest periods.
● Prioritize the safety and well-being of the children by maintaining a secure and clean environment, identifying potential hazards, and addressing them promptly.
● Monitor and supervise activities to ensure all children are properly cared for and engaged in appropriate activities.
● Establish open and effective communication channels with parents or guardians, providing regular updates on their child's progress, activities, and any concerns.
● Address parent or guardian inquiries and feedback, fostering a strong partnership between the childcare facility and families.
● Evaluate staff performance, provide constructive feedback, and identify areas for improvement to enhance the overall quality of care.
● Maintain accurate records of children's attendance, activities, and progress to ensure compliance with licensing and reporting requirements
● CPR and First Aid
Education:
John Harris Harrisburg Pennsylvania
Skills:
● Excellent customer service and communication skills
● Cash handling and point-of-sale proficiency
● Problem-solving and conflict resolution
● Team collaboration and training
● Inventory management and restocking
● Adaptability and flexibility in a fast-paced retail environment References:
Available upon request
Contact this candidate