Customer Service Call Center
Resume:
Selina M. Hughes
Kissimmee,Florida 34747
904-***-**** – *********@*****.***
OBJECTIVE
To obtain a promising position in a results-oriented company that seeks an ambitious, dedicated and career conscious person, where my acquired skills and experience will be utilized toward
continued growth and advancement through performance and self-improvement.
SKILL SUMMARY
• Computer knowledgeable
• Over 10 years of experience in Call Center/Customer Service environment
• Excellent communication, presentation, public speaking and persuasive skills
• Strategic and tactical decision making; experience in conflict resolution
• Extensive Medical and Billing Insurance knowledge
• Exceptionally organized with great ability to multi-task and handle projects
EDUCATION
High school diploma – Gaither Senior High School, Tampa, FL
Certified Nursing Assistant – FCCJ North Campus, Jacksonville, FL
Medical Office Assistant – Concorde Career Institute, Jacksonville, FL
EXPERIENCE
ACCOUNTING ASSOCIATE/IVEND CLERK
CANTEEN VENDING - 2021-PRESENT
Invoicing
Close out weekly financials
Install vending machines into computer system
Dispatch technicians to fix machine problems
Reconcile inventories
Work in multiple systems, (such as Ivend, One Market, and OneVend) correcting field discrepancies.
Perform various administration support tasks and general clerical tasks.
Provide support for organization procedures
.
CASH POSTING SPECIALIST
BAPTIST MEDICAL CENTER – 2020-2021
Balance to daily batch deposits.
Accurately and timely post all cash, checks and credit cards to customer accounts.
Make sure we’re posting according to EOB’s.
Make sure we’re taking correct adjustments and sending out refunds accordingly.
Work with collection departments as needed on outstanding or adjusted balances.
Distributes all mail EOB correspondence to the necessary departments.
Scan documentation that supports daily posting.
Self-directed.
Demonstrates effective communication skills patients, family members, other staff members and outside organizations or persons.
Detailed.
Abililty to work well with various personalities within a department.
MEDICAL BILLING SPECIALIST
GOTTLIEB & ASSOCIATES – 2014-2019
• Handle inbound and outbound calls as well as emails and requests related to medical billing for emergency room facilities, urgent care centers, clinics, and emergency room physicians.
• Process subpoenas and attorney requests for medical and billing records.
• Process attorney reduction requests.
• Process probate claims for deceased patients.
• Extensive knowledge handling and processing medical claims, from generating the claim to
processing claim payments and understanding diagnosis codes and procedure codes as well as
knowledge of insurance (Medicare, Medicaid, VA, Tricare, HMO, PPO plans, etc.).
• Handle a wide range of customers which involves dealing with sensitive, arguable and complex issues on a daily basis, required attention to detail as each caller has different needs and research required.
• Handle a high call volume of inbound calls, around 80 daily, handling complex situations
pertaining to ER visits, surgeries and hospitalizations.
• Cross-trained in several insurance terminologies, EOB processes, eligibility requirements and
processes involving healthcare insurance and general provider services including transactions
and enrolling in payment portals, handle necessary inquiries and FAQ.
• Also assist in the team of trainers within the company and provide site training as needed to
several new hires and peers on new programs, and provider updates/knowledge as well as
cross-trained to provide team lead support amongst peers. Provide side by side coaching to
peers and new hires.
SECRETARY
JACK MORGAN COMPANIES – 2008-2010
• Performed basic secretarial duties such as; answering phones, scheduling appointments, typing documents and filing.
CUSTOMER SERVICE REPRESENTATIVE
HCA – 2004-2007
• Helped buyers from various hospitals solve discrepancies with their orders from our warehouse.
Performed data entry and ensured that the orders were corrected and shipped to the hospitals
in a timely fashion.
DISPATCHER
JACKSONVILLE FIRE and RESCUE DEPARTMENT – 1998-2003
• Answered 9-1-1 calls and dispatched fire and resuce vehicles to emergency locations. Gave prearrival instructions to callers, such as CPR instructions, how to treat a seizure patient, how to
deliver a baby, and much more. Informed the emergency responders of the situation while they
were enroute, which enabled them to have the necessary equipment available upon arrival, and
cut down on response time.
Contact this candidate