Olga Bello

** *.*. **** *****, Miami, Florida ***26 • 786-***-**** • ad0d1i@r.postjobfree.com

EDUCATION

Miami Senior High School, Miami, FL

GED February 1985

Miami Dade Community College, Miami, FL July 1990

English

EXPERIENCE

City of Miami, Cocounut Grove, Florida Nov 2017- Nov 2023

Commissioner Manolo Reyes, Administrative Aide

Address and reduce constituent complaints; refer constituent concerns to appropriate department; create and maintain files detailing all constituent complaints, create and maintain files with photographs and complaints; follow-up on all complaints monthly to ensure problems have been addressed; liaison with all city and county departments to ensure community issues are addressed timely and accurately; answering screening and forwarding incoming phone calls; participate in all City events including Farm Share, Tree Lighting, events for the elderly, food drives, back-to-school events, etc.; ensure constituents within the district have their issues addressed; perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing; partake in community relations.

City of Miami, Cocounut Grove, Florida Nov 2009- Nov 2017

Mayor Tomas Regalado, Office Clerk and Receptionist

Respond to all constituent emails and address concerns; refer constituent concerns to appropriate department; work with Microsoft Word and Excel; receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; answering screening and forwarding incoming phone calls; receiving and sorting daily mail; direct visitors to the appropriate person and office; maintain office security by following safety procedures and controlling access via the reception desk; plan Mayoral events; perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing; partake in community relations; assist the community with complaints and field to appropriate party.

City of Miami, Cocounut Grove, Florida Nov 2001- Nov 2009

Commissioner Angel Gonzalez, Office Clerk and Receptionist

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; answering screening and forwarding incoming phone calls; receiving and sorting daily mail; direct visitors to the appropriate person and office; maintain office security by following safety procedures and controlling access via the reception desk; order front office supplies and keep inventory of stock; update calendars and schedule; keep updated records of office expenses and costs; perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing; partake in community relations; assist the community with complaints and field to appropriate party.

SKILLS

Language: Spanish (Fluent)

Computer: Proficient in all Microsoft Programs

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