Administrative & Management Experience

Hired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standards

Consistently exceeded monthly sales goals by a minimum of 10% by training staff on upselling techniques and by utilizing a featured food and beverage program

Maintained an employee retention rate higher than industry standard through management training programs, periodic performance reviews, and motivational coaching tactics

Experience and proficiency in accounting operations, including budget projections and allocations

Familiarity with training staff to use POS systems

Excellent interpersonal skills and the ability to maintain a positive attitude in high-stress situations

Extensive knowledge of the rules and regulations set forth by the Beverage Control Association, American Food Safety Institute, and United States Labor Law

Customer Service & Sales Experience

Proven experience providing customer support in busy customer focused environments with a diverse clientele

Provided a high standard of customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Demonstrated strategic-relationship and partnership-building skills by listening attentively, solving problems creatively, and using tact and diplomacy to achieve win-win outcomes.

Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Established leader for new staff, specifically representing appropriate protocols in handling challenging situations as one of the company’s mentors and trainers of both new established employees.

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations

Employment History

S & P Data Sales Associate Cleveland, Ohio 2018 – Present

Denny’s Restaurant Assistant General Manager Independence, Ohio 2000 – 2018

Cablevision Direct Sales Representative Cleveland Heights, Ohio 1994 – 2000

Education

Howard University Bachelor of Science Degree Maryland, Virginia

Vatterott College Associates Degree Cleveland, Ohio

Demetrius L. Nelson

12404 Miles Avenue

Cleveland, Ohio 44105

216-***-****

ad0d1g@r.postjobfree.com

Professional Summary

Energetic adaptable general manager with 15+ years experience in all aspects of business management within the customer service industry. Exceptional interpersonal skills combined with proven ability to drive profitability, manage and nurture talent, deliver sales growth, form strategic partnerships, and successfully implement projects.

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