HK

Holley

Kitchen

OBJECTIVE

Energetic office dispatcher skilled with reliability and competent professionalism with exceptional data entry and customer service. Excellent communication and computer skills;

team player eager to bring strong administrative skills to a growing company with the ability to work independently or as a team with the overall goal to meet project deadlines.

ADDRESS

United States

PHONE

904-***-****

EMAIL

ad0d0a@r.postjobfree.com

EXPERIENCE

August 2023 - Present

Assistant Manager •Tire Kingdom•

Ponte Vedra Beach Florida

•Data Entry

•Ordering Parts

•Customer Service

•Assisting the Manager's needs

November 2021 - August 2023

Local Truck Driver\Spotter • NFI • Jacksonville, Florida

●Complete DOT pre-trip inspection on yard truck

●Move trailers from dock to yard and back

●Follow safety protocols and procedures

●Averaging more than 50 moves in a 12-hour shift

●Class A judgment in pulling trailers

●Communication with drivers and office personnel to solve issues

●Responsible for maintaining a neat and orderly storage lot oriented toward maximizing efficiency in servicing warehouse needs

●Responsible for accounting for records involving container numbers

●Communicating using a 2-way radio with the office, operations, and warehouse personnel

Jul 2020 – October 2021

Local Truck Drivcr • First Fleet • Yulee, Florida

●Operate 10-ton freight truck, hauling paper products

Schedule and execute customer specific freight pickup and delivery orders

●Efficiently planned and coordinated daily route assignments

Contacted and informed customers about status of orders and related concerns

●Professionally and efficiently handled and addressed various delivery and pickup issues

●Communicated and accurately documented work related information to appropriate personnel

●Checked and maintained accurate driver logs and records related to work activities

●Developed and maintained strong professional relationships with drivers and customers

Sep 2018 - Jun 2020

OTR Truck Driver • Kennesaw Transportation • Rydal, Georgia

●Operate 10-ton freight truck hauling produce, poultry, flooring products, and medical supplies

●Performed and recorded daily pre-trip inspections using DOT checklists and submitted detailed reports of maintenance issues

●Transported freight from origin to destination per customer contract agreements

●Adjusted pre-plan itinerary to accommodate delivery times and alternate routing needs

●Prepared and managed delivery authorization and pickup documentation(BOL)

●Upheld DOT regulations along with company policies and procedures

Aug 2019 - Dec 2019

Local Truck Driver • Midwest Logistics • Lincoln, Alabama

●Operate 10-ton freight truck hauling car parts

●Hands on experience in scheduling and coordinating deliveries

●Immense knowledge of transportation and trucking industry trends and practices

●Operational knowledge of trucking software and programs

●Knowledge of customer service, phone etiquette, and documentation policies

●Ability to interpret and adhere to DOT safety rules and guidelines

●Ability to accurately complete and review daily route paperwork

Jul 2017 - Sep 2018

Head Cashier • IGA • Jacksonville, Alabama

●Issue receipts, refunds, credits, or change due to customers

●Assist customers by providing information and resolving complaints

●Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct

●Establish or identify prices of goods and services, tabulate bills using cash register

●Greet customers entering establishment

●Stock shelves and mark prices on items

●Complete general cleaning duties, as well as maintain clean and organized checkout areas

●Sort, count, and wrap currency and coins

●Make deposits

Novemeber 2001 – June 2017

Office Manager • H & H Automotive • Jacksonville, Alabama

●Customer relations

●Ordering and tracking stock information and resolving complaints

Established solid service systems to increase sales

●Managed automotive service

●Oversee daily sales operations, including making decisions on purchase orders

●Handle all after-sale issues to resolvc problems quickly and maintain customer service standards

●Managed accounts payable and receivable

●Create purchase orders

●Verifying final invoice and explaining completed work and charges to the customers

●Make deposits

●Superior written and verbal communication

Sep 1998 - Oct 2001

Dispatcher\Records Technician • Anniston Police Department • Anniston, Alabama

●Keeping records and recording detailed inquiries, complaints, or comments

●Collecting payments, making deposits

●Completing forms and issuing orders using computers

●Request information or assistance using paging systems

●Answer customer questions, provide information for procedures and policies

●Maintained contact with police personnel and tracked their status at network locations

●Provide efficient customer service

●Monitor personnel and equipment locations; utilization of dispatch equipment to coordinate service and schedule

●Receive or prepare orders of services

●Assisted in all areas of administrative work including data entry, receptionist duties, file, organization, research and development

●Executed empathetic listening and effective oral communication to negotiate with mental and emotional callers

●Answered emergent and non-emergent calls while simultaneously dispatching police officers

●Built and maintained cooperative relationships with external agencies and hospitals

January 1998 – August 1998

Office Administration • Calhoun County Tag and License Division • Anniston, Alabama

●Create, establish and maintain department documents and filing systems

●Communicate all paperwork flow

●Process title work for customers

●Issue tags, boating licenses, and hunting\fishing licenses

EDUCATION

●Gadsden State Community College, Gadsden, Alabama

●Class A CDL

Gadsden State Community College

●University of Phoenix, Online

Associate of Arts: Business Management

COMMUNICATION

●Highly organized in communicating with staff, drivers, and co-workers Excellent writing and verbal communication

●Exceptional problem solver

●Created and presented recruiting criteria for new drivers

LEADERSHIP

●Assistant lead driver, responsible for overseeing the staff of drivers and training new staff

●Providing driver road tests for CDL and NON-CDL drivers

●Preparing reports on staff for upper management

●Maintaining schedules for current driving team

REFERENCES

[Available upon request.]

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