Customer Service Data Entry
Resume:
HK
Holley
Kitchen
OBJECTIVE
Energetic office dispatcher skilled with reliability and competent professionalism with exceptional data entry and customer service. Excellent communication and computer skills;
team player eager to bring strong administrative skills to a growing company with the ability to work independently or as a team with the overall goal to meet project deadlines.
ADDRESS
United States
PHONE
***********@*****.***
EXPERIENCE
August 2023 - Present
Assistant Manager •Tire Kingdom•
Ponte Vedra Beach Florida
•Data Entry
•Ordering Parts
•Customer Service
•Assisting the Manager's needs
November 2021 - August 2023
Local Truck Driver\Spotter • NFI • Jacksonville, Florida
●Complete DOT pre-trip inspection on yard truck
●Move trailers from dock to yard and back
●Follow safety protocols and procedures
●Averaging more than 50 moves in a 12-hour shift
●Class A judgment in pulling trailers
●Communication with drivers and office personnel to solve issues
●Responsible for maintaining a neat and orderly storage lot oriented toward maximizing efficiency in servicing warehouse needs
●Responsible for accounting for records involving container numbers
●Communicating using a 2-way radio with the office, operations, and warehouse personnel
Jul 2020 – October 2021
Local Truck Drivcr • First Fleet • Yulee, Florida
●Operate 10-ton freight truck, hauling paper products
Schedule and execute customer specific freight pickup and delivery orders
●Efficiently planned and coordinated daily route assignments
Contacted and informed customers about status of orders and related concerns
●Professionally and efficiently handled and addressed various delivery and pickup issues
●Communicated and accurately documented work related information to appropriate personnel
●Checked and maintained accurate driver logs and records related to work activities
●Developed and maintained strong professional relationships with drivers and customers
Sep 2018 - Jun 2020
OTR Truck Driver • Kennesaw Transportation • Rydal, Georgia
●Operate 10-ton freight truck hauling produce, poultry, flooring products, and medical supplies
●Performed and recorded daily pre-trip inspections using DOT checklists and submitted detailed reports of maintenance issues
●Transported freight from origin to destination per customer contract agreements
●Adjusted pre-plan itinerary to accommodate delivery times and alternate routing needs
●Prepared and managed delivery authorization and pickup documentation(BOL)
●Upheld DOT regulations along with company policies and procedures
Aug 2019 - Dec 2019
Local Truck Driver • Midwest Logistics • Lincoln, Alabama
●Operate 10-ton freight truck hauling car parts
●Hands on experience in scheduling and coordinating deliveries
●Immense knowledge of transportation and trucking industry trends and practices
●Operational knowledge of trucking software and programs
●Knowledge of customer service, phone etiquette, and documentation policies
●Ability to interpret and adhere to DOT safety rules and guidelines
●Ability to accurately complete and review daily route paperwork
Jul 2017 - Sep 2018
Head Cashier • IGA • Jacksonville, Alabama
●Issue receipts, refunds, credits, or change due to customers
●Assist customers by providing information and resolving complaints
●Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct
●Establish or identify prices of goods and services, tabulate bills using cash register
●Greet customers entering establishment
●Stock shelves and mark prices on items
●Complete general cleaning duties, as well as maintain clean and organized checkout areas
●Sort, count, and wrap currency and coins
●Make deposits
Novemeber 2001 – June 2017
Office Manager • H & H Automotive • Jacksonville, Alabama
●Customer relations
●Ordering and tracking stock information and resolving complaints
Established solid service systems to increase sales
●Managed automotive service
●Oversee daily sales operations, including making decisions on purchase orders
●Handle all after-sale issues to resolvc problems quickly and maintain customer service standards
●Managed accounts payable and receivable
●Create purchase orders
●Verifying final invoice and explaining completed work and charges to the customers
●Make deposits
●Superior written and verbal communication
Sep 1998 - Oct 2001
Dispatcher\Records Technician • Anniston Police Department • Anniston, Alabama
●Keeping records and recording detailed inquiries, complaints, or comments
●Collecting payments, making deposits
●Completing forms and issuing orders using computers
●Request information or assistance using paging systems
●Answer customer questions, provide information for procedures and policies
●Maintained contact with police personnel and tracked their status at network locations
●Provide efficient customer service
●Monitor personnel and equipment locations; utilization of dispatch equipment to coordinate service and schedule
●Receive or prepare orders of services
●Assisted in all areas of administrative work including data entry, receptionist duties, file, organization, research and development
●Executed empathetic listening and effective oral communication to negotiate with mental and emotional callers
●Answered emergent and non-emergent calls while simultaneously dispatching police officers
●Built and maintained cooperative relationships with external agencies and hospitals
January 1998 – August 1998
Office Administration • Calhoun County Tag and License Division • Anniston, Alabama
●Create, establish and maintain department documents and filing systems
●Communicate all paperwork flow
●Process title work for customers
●Issue tags, boating licenses, and hunting\fishing licenses
EDUCATION
●Gadsden State Community College, Gadsden, Alabama
●Class A CDL
Gadsden State Community College
●University of Phoenix, Online
Associate of Arts: Business Management
COMMUNICATION
●Highly organized in communicating with staff, drivers, and co-workers Excellent writing and verbal communication
●Exceptional problem solver
●Created and presented recruiting criteria for new drivers
LEADERSHIP
●Assistant lead driver, responsible for overseeing the staff of drivers and training new staff
●Providing driver road tests for CDL and NON-CDL drivers
●Preparing reports on staff for upper management
●Maintaining schedules for current driving team
REFERENCES
[Available upon request.]
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