Contact **** ***** ****** ******

Kaalfontein

Midrand

Phone: 065-****-***

Work experience Merchants\Comcast Business

Unit

**/**** — Present

Inventaprom 08/2019 — 03/2020

Supervisor Back office

Duties:

Taking order support and supervisor escalations chats. Hold sessions with new hire .

Interacting with customers via telephone to assist with a variety of inquiries and issues.

Preparing work orders when required and ensuring appropriate procedures are followed

Promoting and selling services then enters and confirms sales. Researching and identifying trends in service/equipment problems and documents process used to correct issues

Promoting Comcast products and services and make recommendations that meet customer needs.

Working independently and seeking supervisor support when necessary. Maintaining fundamental understanding of competitive environment and position Comcast products positively to our customer. Maintaining composure in stressful situations and managing or diffusing angry/upset customers

Following the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call Proactively learning new technology related to Comcast products. Receptionist

Duties:

Welcomed all customers with friendly greeting, answered general questions, gathered nature of the visit and directed to specific offices. Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Kept reception area clean and neat to give visitors a positive first Rhulane

ad0czc@r.postjobfree.com

Rhulane ad0czc@r.postjobfree.com 1

Sidqcon 01/2018 — 02/2019

impression.

Corresponded with clients through email, telephone or postal mail. Checked in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Scheduled and confirmed appointments and meeting.

Keep updated records of office expenses and costs. Provided clerical support to 13 company employees by copying, faxing and filing documents.

Routed incoming mail and messages to relevant personnel without delay. Call Center Agent

Duties:

Answering and making calls to clients to learn about and address their needs, complaints, and other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued. Engaging in active listening with callers, confirming and clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Making sales and recommendations for products and services that may better suit client needs.

Adhering to all company policies and procedures.

Manage large amounts of inbound and outbound calls promptly. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call centre database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets. Rhulane ad0czc@r.postjobfree.com 2

Qualifications Certification

Google Skills for Africa

Fundamentals of Digital Marketing, 2020

Education Civil Engineering 2016 — 2017

Tshwane South College

Interests Exploring new places .

Learning different new skills .

Reading self development books.

Cooking and baking .

Playing a game of Chess .

References References

Name - Mr Pardon Khoza

Company - Inventaprom

Occupation - Director

Contact No - +27-81-555**** / 011*******

Name – Mr Philemon Phago

Company - Merchants

Occupation - Manager

Office Landline - 011-***-****

Contact No – +27-63-097-****

Rhulane ad0czc@r.postjobfree.com 3

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