ADRIENNE HICKMAN

**** ******* ***** *** ***, Knightdale NC, 27545 · 919-***-****

ad0cyt@r.postjobfree.com

Seeking a position that will allow me to utilize and showcase my previous work experience as well as my education and contribute to the success

SEPTEMBER 2022-PRESENT

DUKE UROLOGY OF RALEIGH, OUTPATIENT UROLOGY ONCOLOGY

Performs routine administrative and patient care supportive duties in a Health System Medical practice that assists medical and/or nursing staff in the examination and treatment of patients and ensures the clinic/office runs smoothly

Takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures

Assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory tests in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record

Disposing of contaminated supplies, instrument processing, high-level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by the physician, and authorizing drug refills as directed

Greets patients, answers telephones, schedules appointments to include arrival appointments in Maestro Care, checks out patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical d clerical supplies and forms

Performs other clinical functions as delegated and supervised by the physician

Performs other administrative duties as directed

MAY 2018-AUGUST 2021

WAKEMED PEDIATRIC CARDIOLOGY AND SPECIALTY PRACTICES, PATIENT ACCOUNT REPRESENTATIVE

Responsible for the check in and out process of patients presenting for medical appointments.

Responsible for entering and verifying identified data into the electronic medical record to ensure accuracy.

Ensures patients receive exceptional customer service, answers patient calls, completes scheduling duties and complete insurance verification.

Provides appropriate financial referrals to ensure payment of clinical physician services.

Assists with the coordination of managed care authorizations for all WakeMed Physicians Practice services.

Understands the needs of the organization and supports the missions, values and management of the company.

NOVEMBER 2010 – AUGUST 2017

ADMINISTRATIVE ASISTANT, Growing Child Pediatrics

Update and maintain patients’ health records

Assist patients with initial paperwork

Schedule and coordinate appointments

Process insurance claims in compliance with law requirements

Use medical software to support all transactions

Manage receivable and payable accounts and maintain financial records

Answer patients’ queries and ensure quality customer service

Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies

Ensure compliance with procedures

Keep up to date with changes in medical and insurance legislation

NOVEMBER 2010-AUGUST 2017

MEDICAL ASSISTANT, Kids Express Care (Growing CHILD PEDIATRICS)

Preparing treatment and examination rooms for patients

Getting patients ready for examinations, treatments and procedures

Assisting with examinations and routine procedures, including minor surgery

Taking blood samples and specimens, dressing wounds and recording vital signs

Performing routine lab tests

Aseptic technique and infection control

Sterilization of equipment

Administering medications

Performing some administrative duties, for example arranging lab work and prescriptions or filing patient records

SEPTEMBER 2008-NOVEMBER 2010

RECPTIONIST/REFERRAL COORDINATOR, fAITH pEDIATRICS

Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.

Ability to work independently and unsupervised maintaining a superior work ethic.

Called insurance companies for patients to obtain benefits and precertification.

Established a close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRI's and CT Scan's for high risk patients.

Knowledgeable with CPT and ICD-9 codes. High level of proficiency relating to medical terminology and strong healthcare background.

Entered referrals in patient chart

Showcase computer skills

Prioritized workload and maintained an organized workspace

AUGUST 2005- NOVEMBER 2007

CERTIFIED MEDICAL ASSISTANT, Centre Ob/Gyn

Welcomes patients by greeting them, in person or on the telephone, answering or referring inquiries.

Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.

Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.

Completes records by recording patient examination, treatment, and test results.

Maintains patient confidence and protects operations by keeping patient care information confidential.

EDUCATION

AUGUST 2008

MEDICAL BULDING & CODING, tECH sKILLS, Raleigh NC

JUNE 2005

MEDICAL ASSISTANT, wake tech Community College, raleigh nc

MARCH 2018

REGISTERED MEDICAL ASSISTANT, AMERICAN MEDICAL TECHNOLOGIST, RALEIGH NC

SKILLS

CPR

HIPAA Compliant

Effective Patient Care

Organized

Verbal Communication

45WPM Typist

Team Builder

Fast Learner

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