Arnie Greatheart

*** ******** ** **** *****, KY *0175

Phone: 912-***-****

Email: ad0cyq@r.postjobfree.com

Alternate Email: ad0cyq@r.postjobfree.com

Availability:

Job Type: Permanent,

Types, Intermittent, Internships, Telework

Work Schedule: Full-Time,

Professional Profile

Highly qualified results oriented professional with over twelve years of progressive leadership experience in management, training and administrative tasks. I am a self-motivated, articulate and technically savvy individual with a can do attitude. Assertive team player who performs well in fast-paced environments. Proven team builder and skilled problem solver

Professional Experience:

HR ASST (MILITARY/OA)/Admin Assistant

Fort Knox,Kentucky 40121

Feb 2022-Dec 2022

Salary 48,000

POSITION DUTIES:

I Served as Human Resource Assistant in the Army Soldier Records Branch/iPERMS.

Performs a wide variety of personnel, administrative and clerical tasks associated with

the requirements and procedures of the Interactive Personnel Electronic Records

Management System (iPERMS). Duties include processing Official Military Personnel

File (OMPF) for Active Army and Reserve Soldiers.

1. Performs intensive research of obsolete and occasionally obscure laws, precedents,

and other regulatory material and the requirement to make judgment calls when the

evidence is missing. Cases often involve weighing the evidence, considering the lack of

evidence, and rendering opinions on those cases which have already been through the

normal channels. Uses written directives, telephone, and personally reviews, interprets,

and applies applicable DOD directives, Army regulations, policies, laws, and precedent

cases. Verifies accuracy of information being cited and quoted in replies, regulations and

directives, and their application to specific inquiries with key personnel in order to obtain

a fully responsive and factual reply. Inquiries include urgent ones requiring immediate

action based on time sensitive future events. Must exercise tact, sound judgment, and

discretion. Advise and assist the customers as to the courses of action or options

available. 50%

2. Work cohesively with co-workers to process official military documents into Soldier

OMPF via iPERMS. Process batches in iPERMS; i.e., Indexing, Verifying, Quality

Control, and Problem Resolution. Scan documents by use of the Scanner and/or web

upload. Process board support inquiries/corrections in OMPF records such as: duplicate

document removal, misfiled documents, incorrect document name, effective dates, and

maskings. 25%

3. Analyzes written correspondence to determine action to be taken, the extent of

research required, and the source from which to obtain information and the facts to

provide a full comprehensive reply. Researches, analyzes, and composes replies to a

variety of complex inquiries pertaining to personnel support for the military service of

commissioned officers, warrant officers, and enlisted personnel who have served in the

Army or its Reserve Components. 10%

4. Performs administrative duties as required. Composes, types and/or uses a word

processor to produce in final format replies to written inquiries and correspondence.

Ensures correct grammar, spelling, punctuation, and arrangement of material. 10%

5. The incumbent actively participates on team building activities, including consensus

decision making, group/team problem solving, development of team objective, and

process improvement activities. Supports team objectives and commits to teamwork by

sharing knowledge and skills with others. Assisting team members and responding

constructively to views expressed by others. 5%

6. Performs other duties as assigned.

Factor 1. Knowledge Required by the Position FL

Comprehensive knowledge of the laws, rules, regulations, policies, procedures and

precedents relating to the area of assignment, and the ability to independently apply this

knowledge in the interpretation and application of regulatory and procedural

requirements to complex cases.

Comprehensive knowledge of military organizational structures, protocol, and similar

matters.

Knowledge of spreadsheet software and database software to enter, revise, sort or

calculate and retrieve data for a variety of standard documents and/or reports.

Knowledge of personal computers and software to perform a variety of basic automated

operations and functions, such as inserting, deleting and editing various transaction data,

storing and retrieving electronic documents or files, activating a printer, inserting and

deleting text and preparing reports.

Knowledge of grammar, spelling, capitalization, punctuation and general terminology

necessary to prepare documents from handwritten drafts into final form.

Skill in operating an electronic typewriter, word processor, microcomputer, or computer

terminal and or related equipment, e.g., printers, optical scanners, modems, etc., using a

standardized typewriter style keyboard with additional function keys.

Skill in compiling information and drafting correspondence and reports.

Ability to read and interpret general procedural guidelines, including software user

manuals, correspondence procedures, and style manuals.

Supervisor: Marlene Rogers 502-***-****

Okay to contact this supervisor:

U.S. Army Service Center/ Veterans Inquiry Branch (TAGD)

Fort Knox, Kentucky 40121

Human Resources Assistant

March 2020-Feb 2022

Salary: 43,000

Responsible for analyzing and composing correspondence from Members of Congress, the Army Review Board Agency (ARBA), and other VIP pertaining to a variety of complex issues concerning the military service of warrant and commissioned officers, enlisted personnel, military retirees, discharged service members, and civilians and government agencies. Processes and responds to routine inquiries for a variety of military personnel actions to include verification of service, retirement points, separation documents, certificates, and records. Determines nature of inquiry, researches and applies the appropriate laws and procedures, as well as, the correct Army Regulations and procedures for WWII to the present conflicts. Routinely responds to Congressional inquiries. Technical expert to sign DD Form 214/215. Process DA Form 5016, Chronological Statement of Retirement Points, and AHRC 1569, Transcript of Military Service.

Performs a wide variety of administrative functions and personnel actions in support of all ranks of US Army Retirees and Veterans including applying related laws, rules, regulations, policies, procedures, and precedents. Daily use of Army rules, regulations, laws, and publications for updates and assistance with actions and inquiries relating to Veterans. Uses courtesy, tact, and good judgment to successfully resolve problems and complete actions in reference to Veteran inquiries.

Initiates and reviews appropriate actions pertaining to retirement points accounting, retention and transition, reassignments, separations, and corrections to military records. Analyze case information and recommend appropriate action. Research Soldier records in Soldier Management System (SMS) and Personnel Electronic Management System (iPERMS) to accurately update retirement information and process DA Form 1506. Maintain permanent and temporary record of all transactions using automated systems. Utilizes TRANSPROC to prepare and issue DD Forms 214 and 215. Communicates directly with Veterans and Transition Centers, both orally and in writing, with supporting documentation and justification related to requests and provide guidance for submissions.

Consistently operates and accurately use software such as Integrated Work Station (IWS), Reserve Data Maintenance System (RDMS), Soldier Management System (SMS), Retirement Points Accounting System (RPAS), Total Army Personnel Data Base-Reserve (TAPDB-R), Transition Point Processing System (TRANSPROC), Automated Orders and Resource System (AORS), Beneficiary Identification Records Locator System (BIRLS), Recruiter Eligibility Data Display (REDD), and iPERMS to review, enter, modify, and correct data. Utilize RDMS to update Veterans information to include CURORG, rank, and personal information.

Prepare and issue DD Forms 214 and 215 utilizing TRANSPROC. Void previously issued DD Form 214 when appropriate. Create DA Form 1506 Statements of Service for Veterans and Retirees utilizing SMS and RPAS. Updates Soldier information in IWS, RPAS, TABDB-R, TRANSPROC and iPERMS. Issue DD Form 256A, Honorable Discharge Certificates. Compose and correspond daily with Veterans, family members of Veterans, Congressional offices and Transition Centers via e-mail and telephone to ensure accurate information for Veterans. Additionally, correspond directly with Veterans via email and telephone requesting documents needed for completion of requested action or to inform Veteran on completion of requested action.

Extensive use of telephone and Microsoft Outlook e-mail system to communicate with internal and external organizations. Appropriately use on-line resources, including iPERMS, BIRLS, and REDD to obtain and verify information. Use Microsoft programs such as Word and Excel to create spreadsheets, calculate data, and prepare SOPs, memorandums, and letters of review. Ensure correct grammar, spelling, punctuation and arrangement of material per Army Regulations. Coordinate and actively participant in team building activities and knowledge sharing. Active in decision making, problem solving, assisting, and constructive responses to team members. Utilize office automation systems to support office operations. Prepare reports in support of the organizations programs, functions, and projects.

Special Duties:

- Responsible for review, research, and processing of Congressional Inquiries.

- Responsible for preparation and issuance of DD Forms 214 and 215.

- Responsible for preparation of DA Form 1506, Statement of Service.

- Responsible for updating retirement points in preparation of DA Form 5016, Chronological Statement of Retirement Points.

- Qualified typist; 60+ WPM

- Completed HRC Training Academy, AO Training, Retirement Points training and all annual required training.

Team Lead

April 2019-March 2020

Salary: 33,000 annual

Serves as a Team Lead within the human resource command contact center (HRCC), the front door to the Army Human Resources Command (HRC), demonstrating a high level of courtesy, tact, professional judgment in order to provide effective, personal customer service to a customer base exceeding 3 million personnel. Diagnose, resolve, or escalate inquires related to assignment actions, military and retiree pay, administration, professional development, military records, awards, promotions, evaluations and service. Maintains an understanding of Defense Enrollment Eligibility Reporting System (DEERS). Provide personnel, administrative and clerical tasks associated with the requirements and procedures of DEERS/RAPID escalating cases involving DEERS programs such as data collisions, unmarried former spouse benefits (20/20/20, 20/20/15), dependent eligibility, and TAMP 180. Provide guidance for evaluations in accordance with AR 623-3, DA PAM 623-3, the Evaluation Entry System (EES) and the Evaluations Reporting System (ERS). Conduct fact-finding reviews of military personnel cases involving record access, Verification of Employment, Veteran’s Inquiry Services; Investigates a variety of problems/inquiries related to determination of eligibility for service-related entitlements, benefits and privileges.

Maintains a seasoned understanding of laws, rules, regulations and policies pertaining to active duty and Army Reserve personnel systems and the processing of military documents such as NGB 22, DD 214 and DD 215. Created detailed entries for all incoming cases utilizing multiple automated systems: multiple electronic applications and personnel data systems.

Ensure all confidential information obtained through or by the military and upper management is not released until approved and in accordance with the guidelines set by the

Privacy Act, FOIA, and HIPPA Laws.

Assists callers and answer email request for Reserve Component Retiree’s with the

Retirement Pay Application process, utilizing the Application for Retired Pay Benefits (DD

Form 108), Direct Deposit Form (SF1199) and the Data for Payment of retired

Personnel (DD Form 2656).

Research and provide sound guidance to Soldiers, Veteran’s and Retirees in aspects dealing with Human resources ranging from Career Management, Promotions, Personnel Actions and more. Using previous military experience and knowledge of Army Regulations (AR)’s, Department of the Army Pamphlets (DA PAM)s. Have a clear understanding of Military Programs, Milper Messages, Department of the Army Memorandums and ALARACTS messages.

Supervisor: Lynn Cornett 502-***-****

Okay to contact this supervisor: Yes

Customer Care Representative

October 2015-April 2019

InspiriTec, Fort Knox, KY

Serves as a Customer Care Representative within the human resource command contact center (HRCC), the front door to the Army Human Resources Command (HRC), demonstrating a high level of courtesy, tact, professional judgment in order to provide effective, personal customer service to a customer base exceeding 3 million personnel.

Responds to telephonic, electronic and postal mail inquiries from Soldiers, Commanders, Active and Reserve component units, Retirees, Veterans, and family members regarding enlisted, warrant officer, and officer issues. Diagnose, resolve, or escalate inquires related to assignment actions, military and retiree pay, Army knowledge online (AKO) administration, professional development, military records, awards, promotions, service remaining requirements, reenlistment, high school stabilization, transfers between service components, reclassification, and separations or discharges.

Demonstrates a seasoned understanding of laws, rules, regulations and policies pertaining to active duty and Army Reserve personnel systems. Provides subject matter expert level knowledge and support to customers.

Research customer care issues using multiple automated applications, secure databases, and printed regulations.

Provide a full range of administrative and direct channel advisory support in order to help Soldiers solve problems, concerns and needs.

Identify high priority issues which require the immediate attention of upper management. Ensure all confidential information obtained through or by the military and upper management is not released until approved and in accordance with the guidelines set by the Privacy Act, FOIA, and HIPPA Laws.

Supervisor: Lynn Cornett 502-***-****

Okay to contact this supervisor: Yes

United States Army Fort Knox, KY

Heavy Equiptment Operator

June 6 2003 – October 19 2014

Served as a Horizontal construction engineer operating bulldozers, cranes, graders and other heavy equipment to move tons of earth and material to complete construction projects for the Army. Responsible for operating tractors with dozer attachments, scoop loaders, backhoe loaders, hydraulic excavators, motorized graders and scrapers. Obtained job training for horizontal construction engineer that required 10 weeks of Basic Combat Training and nine weeks of Advanced Individual Training. Part of this time is spent in the classroom and part in the field with on-the-job instructions.

Coordinates, assigns, directed a daily, weekly, monthly and yearly schedules while establishing job priorities and time frames for Maintenance Staff.

Monitors completion of job assignments through frequent field observation and inspections to ensure compliance with standards and instruction and revises instructions and time frames as necessary.

Established a comprehensive accountability program for over $1 million dollars’ worth of equipment and vehicles.

Maintain an inventory of hazardous materials and consumption rate on a monthly basis

Developing and implementing environmental strategies and action plans that ensure corporate sustainable development.

Coordinated all aspects of pollution control, waste management, recycling, environmental health, conservation and renewable energy.

Led the implementation of environmental policies and practices, ensured compliance with environmental legislation.

Also, during April 2009 -Nov 2009 while overseas served as a mail clerk with brigade

Job Summary

Responsible for handling duties in a post office, including receiving and sorting mail, selling postage, weighing packages, stamping envelopes, assisting customers, selling money orders, taking passport photos, and ensure mail has correct zip codes and addresses.

Responsible for handling duties in a post office, including receiving and sorting mail, selling postage, weighing packages, stamping envelopes, assisting customers, selling money orders, taking passport photos, and ensure mail has correct zip codes and addresses.

Education:

Pursuing Associates Degree (General Studies) at Central Texas University

Contact this candidate