Customer Service Front Desk

Nasir Habib

Contact:403-***-****,EMAIL:*****************@*****.***

OBJECTIVE: Looking for Security professional/customer service position SKILLS HIGHLIGHTS:

● Over 5 years experience as a customer service professional, supporting other team members accurately and in a timely manner

● Excellent oral and written communication skills, and ability to connect with people from different groups and cultures. Bilingual and ability to learn other languages

● Proficient in Computer applications, knowledge of MS word, PowerPoint, Excel, and out

● Strong organizational skills and systemic planning are used to monitor tasks, deliveries, and projects so that deadlines are met, and issues averted FRONT DESK SUPPORT & SECURITY PROFESSIONAL:

COMMISSIONAIRES: Calgary, AB (2020- to present)

Manulife Property Management,520 5th Ave, SW

● Excellent interpersonal and critical thinking skills, experienced in dealing with the public, Visitor management, Proper COVID screening of visitors daily when they are entering and leaving the site & maintaining their records for future references

● Experienced in access control, loss prevention, monitoring control room efficiently, well-versed in using different alarms for security purposes

● Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.

● Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property its assets, and personnel

● Plan and organize daily tasks, general administration tasks, including report writing, data entry, and maintaining attendance records of 50 employees per day SALES ASSOCIATE:

Leon’s Furniture, Calgary, AB

● Received all phone calls and provided exceptional listening skills to determine the nature of their calls in order to clearly and precisely address their inquiries in a professional manner

● keep a record of customer interactions and transactions, recording details of inquiries, complaints, and comment

● resolve customers' issues by performing activities such as exchanging merchandise, refunding money, and adjusting bills

● Listens to coworkers, resolves conflicts, respects colleagues' needs, is pleased to work in a group, and is responsive to other idea

OFFICE ADMINISTRATOR:

National Hospital, Karachi, Pakistan

● Designed and implemented monthly and weekly schedules for 10-15 staff members and maintained clear communication with staff regarding duties, coached staff as needed to enhance work efficiency

● Evaluated progress of 10-20 patients daily; updated records and accurately filed data; conducted regularly follow up, resulting in an increase in patient turnover by 20%

● Organized recreational events such as Patient Appreciation Day, Health Fairs, and sporting events by arranging venues, making lists of guests, and sending invitations

● Responded to calls on multi-line phone system by answering concerns and queries efficiently and suggesting appropriate action; developed a complete contact list

● Performed office functions such as filing, ordering office supplies, and maintaining petty cash and record of daily payments in the system

EDUCATION AND CERTIFICATIONS:

VALID ALBERTA SECURITY LICENSE

EMERGENCY MEDICAL RESPONDER CERTIFICATE

● SAIT, Calgary

BACHELOR’S DEGREE IN SCIENCE

● University of Karachi, Pakistan

STANDARD FIRST AID AND CPR

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