ELISA OLIVA

ad0cxz@r.postjobfree.com – Cell: 612-***-****

Global account management professional with strong organizational, research, analytical, and planning skills. Remarkable attention to detail and ability to attend multiple priorities under demanding conditions.

SUMMARY OF QUALIFICATIONS

● Proven managerial and supervisory skills with experience directing various projects to a successful outcome.

● Recognized for my leadership and tenacity in the pursuit of a vision.

● Experience managing domestic and international accounts, prioritizing tasks to serve clients effectively.

● Delivered exceptional customer service to national and international clients with a positive attitude while assisting them to resolve their concerns and building customer loyalty and strong partnerships.

● Effective negotiation and leadership skills transcending educational, cultural and language barriers.

● Accomplished research (financial records, fraud, credit approval) using analytical skills with great attention to detail and accuracy.

● Proficient working effectively in fast paced/deadline driven environments, independently or within a team.

● Vast experience verifying and analyzing credit applications, financial statements, credit bureau information, tax returns and other documentation to determine credit approval.

● Great experience, monitoring and collecting non-payment and overdue amounts with over 97% success.

● Self-motivated with great ability to prioritize, organize, manage and deliver under demanding and stressful conditions.

● Effective written and verbal communication skills to communicate with individuals at all levels, including professional grammar and demeanor, with maturity and professionalism.

● Bilingual with superior verbal, writing and listening skills, both in English and Spanish with interpreting and translating experience.

● General knowledge of laws applicable to money laundering, BSA/AML and OFAC regulations (USA Patriot Act), US Treasury and FinCEN BSA/AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements.

PROBLEM SOLVING

● Processed and Capitalized Negative Escrow, Caps & Extensions, Tax/Insurance Refund Processing, Escrow Shortage Payments, Escrow Trail Analysis, Escrow Audit Checklist.

● Monitored and verified flood policies, prepared notification letters to customers and agencies, processed force place, cancellations and reimbursements.

● Processed private mortgage insurance (PMI) annual fees, home insurance claims and payments.

● Prepared/ delivered timely payoff quotes, letters of guarantee and verification of mortgage.

● Prepared monthly SCRA (Service members Relief Act) verifications and updates.

● Managed domestic accounts for wire transfer and money order products assisting customers with their financial concerns.

● Monitored and managed sales activities for national, European and Latin America generating leads and promotions.

● On my own initiative used new sales tactics and promotional efforts resulting in revenue in excess of 20% from national and international sales.

● Prepared and made real estate sales presentations, facilitating negotiations between buyers and sellers.

● Maintain yearly compliance training to adhere to compliance obligations of financial industry to effectively assist customers with their MSB requirements and compliance issues. Continue…

Elisa Oliva\ Resume – Page 2

● Identified/ reported unusual, potential and suspicious money laundering and illegal activities according to established policies by corporate, compliance and anti-fraud programs, and prepared accounts for audit.

● Areas of investigations included terrorist financing, money laundering fraud schemes, structuring, placement and illegal money service business.

● Ability to recognize criminal techniques and activities from known or suspected internal or external criminal activities with focus on money laundering and Bank Secrecy Act issues. CUSTOMER RELATIONSHIP MANAGEMENT

● Great ability in direct customer interactions, able to identify needs and recommend solutions while using retention skills to maximize customer experience and resell value of company’s products and services.

● Remarkable ability to communicate with customers, collaborating closely with internal/external partners to deliver results; please note following exerts from my Performance evaluation, “Elisa is an effective communicator. understands her audience and modifies her message according to customer’s needs.”

● Procured leadership roles on team initiatives, training/coaching and mentoring with in-house and oversea team members.

● Implemented training and coaching program on new overseas employees in multiple duties to effectively provide customers with financial reports and resolve non-sufficient issues.

● Assisted with implementation and execution of changes within organization while keeping high morale and confidence within the team.

● Delivered financial reports to clients and verified financial and ACH transactions.

● Created and published a real estate newsletter with information about present real estate market trends, conditions and opportunities.

PARTNERSHIP DEVELOPMENT

● Trained and coached new employees in my team and overseas.

● Built and developed strong relationships and partnerships within and outside corporate representatives.

● Contributed towards maintenance of corporate culture by participating in various corporate activities to increase visibility and employee morale.

● Attended and participated in Huntington Bank, TCF Bank, City and County Credit Union, and MoneyGram Inc. community activities to increase community involvement.

● Participated in various corporate activities such as contests and presentations with community schools to increase employee morale and community involvement.

● Lead corporate Toastmasters clubs (TCF and Huntington Banks, MoneyGram Inc.) building strong relationships with other clubs, retaining and increasing membership, organizing competitions, trainings, contests and workshops.

● In the role of chair and city commission member built new partnerships with other cities and organized several events bringing speakers, organizing workshops and other community events.

● As chair of non-profit organization, lead recognition of contributing citizens in the community building new partnerships with local businesses and media while obtaining financial support and cooperation.

● Active in various community, city, state and nonprofit organizations. COMPUTER SKILLS AND TECHNICAL EXPERIENCE

● Proficient in multiple software applications; word processing, spreadsheet, database and desktop systems, including internet and use of MS Windows 10 and Mac OS X. Continue…

Elisa Oliva\ Resume – Page 3

● Experience using MS Office 365, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Works, MS Access, Director, OnBase, FIS IBS, Oracle, Shaw, SMART, Corelogic, ProfileEditor, Cognos, Plutto, GoldMine, RockDoc, UltiPro.

● Have great interest in learning new systems and exceptional ability to quickly master new software and apply its full range of capabilities.

EMPLOYMENT HISTORY

2022-2023 City & County Credit Union, Member Engagement Specialist Minnetonka, MN 2019-2021 Loan Servicing Specialist II, TCF at Huntington Bank Plymouth, MN 2016-2018 Mortgage Servicing Representative, Escrow, TCF Bank Plymouth, MN 2006-2015 Bilingual Account Specialist, MoneyGram, Inc. Minneapolis, MN 2005 Bilingual Scheduling/Training Rep., MoneyGram, Inc. Minneapolis, MN 2002-2008 Residential Realtor, Coldwell Banker Burnet Minneapolis, MN EDUCATION

Completed ACAMS (Anti-Money Laundering Compliance Program) BA Business administration, Metropolitan State University, Minneapolis, MN Completed Mortgage Lending Course, World Lending Group AA Seminole Community College, Orlando, Florida

AB Miami Jacobs Jr. College of Business, Dayton, Ohio EXTRA CURRICULUM ACTIVITIES

ACAMS membership

President and member of Huntington Bank Toastmasters Club President and member of TCF Bank Toastmasters Club President and member of MoneyGram Inc. Toastmasters Club Area Director, Toastmasters Club representing TCF Toastmasters Club Chair, Minnesota League of Human Rights, Minnesota Volunteer Prepare + Prosper during tax season, Minnesota Diversity, Equity and Inclusion (DEI)

Women Empowering Women

Cancer Support Community of Practice

.

Contact this candidate