LANNY L. CORRALES UMANA

*** ********** ***, ****** ** 53575

608-***-****

ad0cxp@r.postjobfree.com

Client-service oriented with proven ability to satisfy customer needs. Over 7 years experience in Customer Service and 9 years experience in Treasury and Accounting.

SKILLS SUMMARY

Interpersonal Communication Skills

Maintaining a friendly and helpful attitude in resolving customer complaints

Building customer relationships

EXPERIENCE

Flight Attendant, Envoy – Chicago O’Hare Airport

March 2022 August 2022

Provide all the duties related to a Flight Attendant

I have been working in two different aircraft as a Flight Attendant Position 01 and Position 02

Experienced working as the only flight attendant in the aircraft EMB 145.

Customer Service Agent, Unifi Services – Madison,WI

November 2021 to March 2022

Provide customer service support to Frontier and United Airlines.

Perform all activities related to boarding and deplaning passengers. Greet passengers and provide necessary travel and gate information.

Assist passengers with reservations, ticketing, and adjustments to itineraries.

Coordinate with internal resources to ensure passenger information is processed and flights are dispatched on time.

Treasury Assistant, Aeropost – Costa Rica

January 2009 to January 2020

Assisted Treasury Manager with company’s treasury activities.

Prepared daily banking activity reports and processed payments.

Investigated and resolved discrepancies with cash transactions.

Reconciled bank deposits, payments, and transfers.

Responded to customer complaints and addressed transaction-related issues.

Trained business units in all daily treasury tasks.

Maintained good relationships with internal customers and banking partners.

Front Desk -Hospitality Assistant, Aparthotel Villas del Rio – Costa Rica

July 2006 to January 2009

Experienced Hotel Front Desk Administrator dedicated to delivering first-class service. Adept in providing patrons with optimal customer service, while maintaining a friendly and helpful attitude.

Communicated with the housekeeping and maintenance departments to properly address customer needs on a timely basis. Maintained strong work relationships with all hotel departments.

Made local reservations for guest requests (tours, restaurants) and obtained feedback to continually improve services. Created a friendly and welcoming atmosphere for guests.

Backed up the reservation department to increase hotel occupancy

Coordinated with employees of subsequent shifts to ensure seamless satisfaction of customer needs

Prepared customer invoices and processed payments.

Front Service Desk Assistant, Marina Punta Piedra Amarilla S.A. – Costa Rica

December 2005 to June 2006

Performed check-in and check-out procedures for guests

Offered special rates for walk-in guests to increase occupancy and revenue

Answered customer inquiries on hotel amenities, restaurants, and attractions

Made local reservations (tours, activities, restaurants) for guests to ensure guests enjoy their stay

Independent Certified Groomer

Owner / Operator of Lany’s Pet Style

2009 to Present

Experienced dog groomer

Market grooming services through website and customer emails

Grown business through customer referrals

Business link: https://www.facebook.com/lanyspetstyle

EDUCATION

Madison Area Technical College (MATC) – Madison Wisconsin

• ESL (English as a Second Language) classes

Universidad Metropolitana Castro Carazo – Costa Rica

• Banking & Finance Undergraduate Degree (2016)

INA, Mora de Ciudad Colon – Costa Rica

• Technique Conversational English (Jun-Dec 2005)

Liceo de Santa Ana, Rio Oro de Santa Ana - Costa Rica

• High School Diploma (Dec 2000)

LANGUAGES

English - Advanced (ESL)

Spanish – Native

Portuguese (learning)

CERTIFICATES

Microsoft Office Certificate (I.N.A.) Costa Rica

Customer Service Certificate (I.N.A), Costa Rica

Dog Groomer Certificate, Pink Poodle, Balaska, and Avenida Poodle Grooming Academies

First Aid Certificate, (A.P.A), Costa Rica Red Cross

ACTIVITIES

Enjoy Running - Completed the Disney Marathon and participate in Half Marathons

Traveling – learning about other cultures and meeting interesting people

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