Classification: Protected A

Denise Maclellan

Objective

To further my professional career and diversify my skills. Highlights of Skills

• Safety-focused individual with solid commitment to helping and protecting our community which is validated by completing an intensive Correctional Service Diploma, Truro, N.S.

• Experience in leading, coaching, and mentoring a dynamic team which was demonstrated while working North America Construction Group.

• Committed to ensuring a safe and injury-free work environment which is confirmed by recently completing the Standard First Aid "Level C" certification through St. John Ambulance

• Ability to quickly de-escalate emergency situations which is reflected through former role as a Correctional Officer at St. John Regional Correctional Centre.

• Excellent problem-solving and investigative skills which resulted securing a co-op placement for the Nehiley House as a Case Worker.

• Ability to work independently and within a dynamic team setting due to solid communication, interpersonal, and listening skills; also have skills in categorizing and documenting pertinent information.

AREAS OF EXPERTISE

• Excellent

Communication Skills

• Decision Making Skills

• De-Escalating Critical

Events

• Report writing skills

• Adhering to Company

Policies/Protocols

• Enforcing Bylaws and Provincial

Acts

• Working in a dynamic and

professional environment

• Ensuring Safety on

the Job

• Gathering Evidence

for Court

• Microsoft Office

Programs

Professional Work Experience

Retail Associate

Bloomstones Floral & Gifts, August 2021 to June 2023 Classification: Protected A

- Opening and closing store

- Daily cleaning duties as well as stocking inventory.

- Greeting and assisting customers with purchases.

- Answering phones and taking orders, delivering orders to customers.

- Closing cash at end of day.

Retail Associate

Anderson’s Liquor, January 2019 to August 2021

• Opening and closing store.

• Created and maintained relationships and open communication with other staff and management.

• Analyzed and completed stocking inventory.

• Completed a full range of responsibilities with minimal supervision due to strength in learning new skills in a very short period.

Heavy Equipment Operator

North American Construction Group, 2011-2018

• Adhered to safety protocols and company procedures while operating heavy equipment throughout the area

• Fostered a vibrant and productive learning environment by successfully providing mentorship to new team members; was also in charge of ensuring all aspects of the tasks that were carried out in a safe manner

• De-escalated emergency situations by using excellent decision-making and problem- solving skills

• Communicated and planned tasks with team members which resulted in jobs to be completed on time

• Special Achievement: Ensured a safe and productive working environment by conducting frequent safety checks/inspections, including routine maintenance, and resolving minor mechanical challenges

Correctional Officer

St. John Regional Correctional Centre, September 2013-2014, June 2011- August 2011

• Ensure safety of staff and stakeholders as well as care, custody and control of inmates

• Conducted organized searches

• Experience working a variety of areas including general population male and female units, segregation units and Admissions and Discharge Classification: Protected A

• Respond to offender requests, concerns and/or complaints within the scope of the position as defined by Standing Operating Procedures.

• Perform unit searches in response to incidents, suspicion of drug activity on unit, or scheduled unit searches

• Processing inmate paperwork, preparing files on inmates, collecting information about them and filing reports.

• Ensure that centre body count is balanced and up to date on a daily basis

• Provide accurate verbal and/or written reports, on an as required basis, related to maintenance of physical plant, incidents, special situations, etc.

• Employ authorised control and restraints procedures where appropriate when verbal warnings have failed

• Responsible for searching offenders during the admissions process through pat downs and strip search

• Supervised lawyer visits whenever necessary

Case Worker (School Placement)

Nehiley House, November – Decembre 2010

• Supervised client's movements in and outside the Nehiley House

• Created and maintained relationships and open communication with clients and team within the house

• Completed a full range of responsibilities with minimal supervision due to strength in learning new skills in a very short period of time

• Supervise distribution of medications

• Room checks

• Review and assist with daily incident reports

Education

• Correctional Service Diploma, Truro College N,S Completed in 2010

• Human Services, year 1 Port Hawksdury, N.S Completed in 2009

• CPI, Non-Violent Crisis Intervention, Suicide Intervention, CSTS, OSSA Completed in 2010

• Standard First Aid "Level C" with AED, St. John Ambulance, Completed in 2021

• High School Diploma, Baddeck, N.S

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